EPC Improvements LTD

Epc provided a first class service baring in mind I did not have a service contact with them. Their customer service was first class and the communication with their service engineer was brilliant. As this my first encounter with a heat pump I have decided to take out a service contract with Epc and this was made a lot easier when using the 2 ladies in the service department.

I've been working with EPC Improvements since June last year to have an in-roof solar solution installed into a property I bought back in February - they were incredibly patient as we waited for our chain to complete and kept in regular contact throughout. Once we moved into the new property in February, EPC Improvements attended the property very quickly for the survey and within a few weeks the final solution was designed and delivered. Everyone at EPC Improvements were fully committed in terms of their customer service and approach, each a credit to the business. A big shout out to the following people for going above and beyond to get us over the line: Fraser - for brilliantly handling the initial contact and conducting the survey - whilst also taking a bit of time to throw in a bit of dog training when he visited ! :-) Kai - Excellent forensic analysis of energy usage data and providing design and costings promptly, attending site to ensure suitability and taking almost never ending calls from me to help with all my questions. Neil - Brilliant Organization of the teams that were responsible for the deployment of the solution and keeping in contact when any very minor challenges presented themselves. Steve - Excellent delivery of all the internal electrics required for the solution and thanks for the input relating to my battery questions. Nick - Excellent, super fast delivery of the outside works, including stripping and relaying of the roof tiles and deploying the solar panels as per the design. Dimitri - for the unending energy and enthusiasm supporting Nick in getting the outside works completed and for being probably the happiest person I've met in quite a while! The back office team for the timely turn around of issuing the energy export information to enable us to set up our outgoing tariff with Octopus. The ladies on the phones who always took care to ensure I was routed to the right people when I asked, taking messages and even helping to ensure skips and scaffolds were removed before Easter. Thanks again to you all - I was sitting here wondering when the last excellent customer experience I'd had, it must have been so long ago I can't think of one off the top of my head. Look forward to speaking to some of you again when we get started on Phase 2 - battery installation. D and K O'C.

Customer focused; delivering excellent service and high quality installation. Had been let down by my previous installers; EPC configured an Air Source Heat pump and associated peripheral equipment that was correctly sized to meet the heating requirements for my home. Installation was completed in under two days by professional engineers Would highly recommend EPC Improvements.

Mark from EPC Improvements was really helpful when doing our first annual service of our air source pump, hot water cylinder and heating system. He answered all our questions and showed us how to get the system to work at its optimal best and potentially save money on our winter heating bills. We've already saved money on our energy costs since we had the air source pump installed, so that's great!

Excellent visit from Mark to service our air source heat pump system. He really knows his stuff and took the time to explain the many "features" and quirks of our system. Unfailingly polite and helpful, all work carried out promptly and with no mess.

An excellent engineer is Mark

An excellent engineer is Mark, fitted the additional remote operating I asked for hub with ease and led me clearly through the on line set up and functioning. The actual annual service was very thorough. He explained to me and showed me items which will help my management of the Heat Pump. When he left I felt I have great confidence in the system until at least the next service, probably longer.

Thorough service of Heat Pump

Thorough maintenance check with written report provided at the end. Small repairs carried out at the time if necessary.

Our annual service was really thorough…

Our annual service was really thorough and spotted some opportunities to fine tune the system so we’re well set up for the next year. It was Mark’s 3rd visit and he always goes above and beyond.

Helpful and accommodating

Great to have annual inspections and engineer was most helpful and explained the rather complex system to us.

Heat pump service

Quick, efficient service which was very informative about our system.