Utilita Field Services Limited Reviews

Absolutely disgusting suppliers

Absolutely disgusting suppliers! As a customer of many years i am Absolutely disgusted in what we have been put through this past week! Lets not forget all the problems we have had in the past with this crap show of a company. Not only do we get charged an Absolutely ridiculous price to begin with. I engaged in a brain frazzling conversation last month with an agent who had no idea what I was on about, opted to send an engineer out which I stated needed to be after 4pm as WE WORK! they turn up Tuesday at 1pm (knew they would) were here for 4 hours (3 engineers in the end because they had no idea what they were doing! Left a note saying was cracking coming from the electrics where they had been messing (they came out for gas by the way!) Fast forward to Thursday and we had out landlord, electrician and national grid here cutting off our whole street electrics to fix a very dangerous state that utilitas engineers had left our electrics in after installing a box that we have no idea what it is for into our main electric supply! We were told we are very lucky we called when we did or else our house would of been in flames! Called friday to request a manager and got fobbed off saying they would call back ! Surprise surprise no call back! Expect a court case coming your way and trading standards! You will not get away with this. Best part is the problem they came out for is not even fixed! DO NOT JOIN THIS COMPANY THEY ARE A LIABILITY AND SCAMMERS FOR MONEY!!

Very helpfull lady who help when in need

Very helpfull lady who help when in need

I had my gas meter changed following…

I had my gas meter changed following signal issues and the engineer that came out, Ian Morgan was so lovely. He called a week ahead checked what needed doing, so when he came, it was straight forward. He was very polite and friendly and fixed my issue which I had for almost a year. We need more people like him around great customer service skills or just a nice person in general.

Helped me out straightaway very…

Helped me out straightaway very understanding xx

Precise and quick response

Precise and quick response

I had to phone up about a letter I recieved about a miss payment.

I had to phone up about a letter I received in the post about my direct debit saying I missed a payment and I was in a panic about it as I thought all payments agreed would just go through. Mandisa was really helpful and great with sorting out my problem, and helped me to calm down, told me not to worry. She has told me that as long as I have money in the bank, everything should be OK. She made an enquiry which will last up to 14 days. I hope this is now sorted out and I can relax.

The lady on the phone was very good and…

The lady on the phone was very good and very helpful. I am not impressed, however with Utilita and their service. I hope it improves or I shall be going back to Scottish Power

The service I received was excellent

The service I received was excellent. Victoria was the named assistant who really was amazing. She helped me by checking my account and finding what the problem was. I will be eternally grateful for her help.

I always find the agents kind…

I always find the agents kind respectful very helpful and explain a range of options and ensure my energy payments use meters and budget are not causing any issues one of the things I like most about utilita is the power up app not found with most other leasing energy companies.

Shani was very patient and very…

Shani was very patient and very hrlpful..I think she went above and beyond to help.

Above and beyond

Had this lovely lady (thembeka) help sort out an engineer to update my smart meters so efficient helpful and patient, great company been with them for 13yrs always great service staff always helpful, would definitely recommend this company

Very very helpful

Very very helpful. I was worried but they really helped me

I have Angela at Utilita to pay a debt…

I have spoken Angela at Utilita to pay a debt on my meter. Angela was very helpful and sorted out my query straight away. 5*****.

Since the 7th of February 2026

Since the 7th of February 2026, I have had 9 call backs from the complaints department asking me to repeat myself again again again and again. The past 8 calls I have repeatedly asked them have they listened back on the calls? The callers response is NO! Have you read back on the notes? Yes! So why are you asking me to relay everythin all over again. My app still does not show both gas and electric, it only shows one!, my finally bill is absolutely ridiculous and accounting to the bill the £151.00 that was tranfered on to the meter was apparently a debt when in fact at my previous address they was pre payment meters without any debt on them. My in house meter doesnt show any money owing. Yet no one in Utilita can sort this out. Over a month this is going on for! Also there seems to be lack of people who can actually send an email to respond in writing why Utilita is a failed energy complain and why no one is doin there job correctly. So Utilita before you respond with your usual on trustpilot do what your job description is and send me the letter so then i can report this taking it further with energy ombudsman and ofgem

The women I spoke to was really helpful…

The women I spoke to was really helpful and help me get bak into my account

I had a lovely customer service women…

I had a lovely customer service women named joy who helped me get financial help with my gas and electricity she was very polite and had my meters up and running in 5 minutes extremely helpful and lovely to speak to.

Awful company

Have had none stop trouble with this company since January 2026. They booked me an appt for 30th March. And went a whole month of being advised the appt is 30th March. Asked them to bring it forward as cant afford pay monthly. Not one agent spotted anything. Excuses made was they dont have enough engineers in my area. Today I learn that my appt isnt the 30th march and now want me to wait on pay monthly untill 14th May.... thats another two months but no agent could be bothered to inform me of this and this excuse is thst the appt was booked as an error. So 1. Why was the appt booked anyway and 2. Why did it take a month for someone to notice and a few weeks without telling me. They are quick enough to call me yet cant be asked to notify me of this change. And to leave me on pay monthly for that long. Am I debt now as cant afford it and keep trying to tell them I need to be placed on pre- payment yet get nothing but hassle. Dont waste your time with this company. Been going on 2 months now and still nothing gets resolved but sorry No sorry will change anything

VJ was super helpful and did everything…

VJ was super helpful and did everything to help me.

Konke was brilliant he was really…

Konke was brilliant he was really helpful

I received the help I needed

Andy was very helpful today and she explained me everything step by step with kindness and patience. I received the help I needed.

Horrible Customer service + False Meter errors (fraud). They'll say that they tried to meet you today but they didnt even knock on the door or anything and then they'll say that they knocked and tried to contact you in person.

Can’t seem to tell me who opened the account! I never opened it and my housing have said they haven’t. Why does it take years to find out who opened an account in my name? Dates don’t add up and told 4 different stories to how it was opened.

The way they conduct sales visits is awful. I was made to feel unsafe due to deliberately unclear and ambiguous language. I thought I was being given the sales spiel, but before I know it the ‘engineer’ is attempting to walk into my property uninvited and their call centre are ringing me to confirm that I’m swapping providers and ask about an install date! When I told them no, and said I felt blindsided, he made a very swift exit from my property. Avoid at all costs!

​Avoid this company! Incompetent staff and overpriced service that ruined my life (Review Body): ​"I am writing this to warn everyone about Utilita Energy. This has been the worst experience of my life. For over a year, I was struggling with extremely high costs, paying £30 every 5 days despite using almost no electricity and keeping my lights off. ​The company is a total scam and incredibly expensive. I repeatedly told them I suspected a 'Crossed Meter' issue, but they didn't listen. They even sent an engineer to my house, and he was completely incompetent. He told me the meter was correct and switched me to a 'Top-up' system, which made things even worse. ​I finally discovered the truth on my own: I have been paying for my neighbor's electricity in Flat 1 for over a year! When I stop topping up, my neighbor’s power goes out, not mine. Their engineers don't know anything and their mistakes have cost me thousands of pounds and months of stress. ​They have literally ruined my life with their negligence. I have now switched to Octopus Energy and will be fighting to get every penny of my money back. Do yourself a favor and stay away from Utilita!"

If I could I would give zero stars I’ve been with Utilta energy for 6-7 years now & only this month I started having an issue with them as you can see on the 25th of November I basically topped up £140 to last me & my 10 years old daughter for the month & for some reason on week 2 of me having that my electric cut out because apparently i used up all my electricity ⚡️ strange 🤔 so I gave them an call they then sorted me out an power up & I then that’s was that I weren’t in with my day so then an week after that my electricity clicked out again so I rang them to see why that power up ran out so quick like that they they didn’t really have much to say about that all they said is that they can offer me another power up so I asked the team member that was sorting this out for me if he is for certain that this will last me untill I get my pay to top up properly again as I am broke until pay day he said yes he sounded very sure about it well that didn’t last to long until an couple days later my electric ⚡️ clicked out again so I rang for the 3rd time mind you I’m already £75 in on the power up debt thing so I called I asked what’s going on I thought this electric was going to last me untill my pay date they said the don’t know what happened but then yet again offered me £50 this time for power up so I asked the team member that was sorting this out if this will definitely last me until my pay date they said it should do yes so I took her word for it as it was more than I usually borrow from power up from Utilta energy thinking this should last there should be no excuse so down to today i saw that I had £9.40 on my electric as you can see in the one of the photos I shared well I’ve just received an notification saying that i must accept my emergency as I have 89p left in my on my electric I know SHOCKER 😒RIGHT!! and the funny thing about it is I don’t get paid until next week a day before Christmas this is absolutely disgusting behaviour & they are not taking any accountability for this I’m absolutely fuming 😤

Absolute rip off company, just realised they are charging us nearly 50p per KWh! After thinking electricity has gone up and it’s normal, but then I found out the UK average is 27p per KWh! Avoid avoid avoid!

Shocking energy company. Got stung by these in 2019 for a lot of money cause (my fault I know) I didn't realise how expensive they were when I got moved to these by default when my cheaper energy company went bust. Stay well away.

Really rude staff I’ve had the phone put down on me twice. They accused me of deliberately breaking my new smart meter ( which took 3 weeks to come) absolutely nothing between the ears! And they are all aggressive and so rude

Sitting in the cold with a young family. Woke up this morning to no gas or electric as my provider got changed over without me knowing to utilita. Got the electric on at 6. Been waiting for a enginer to come out. Rang for an update to be told he aint coming as he spoke to a lady who said she didnt ask for him to come out. My mind is blown from 10 this morning in 12hrs they havent sorted this out.

So been with utilita in my name for 14 months before this qas in my husbands name was a completely messed up when we moved so it eneded up going in my name. So any way been about 12 months aince we had an enerinee install the home display ect. So yesterday monday 13th we noticed the display said camt connect so we un plugged it and plugged it back in at that point display wouldn't switch on at all,so we tried a different USB wire still nothing so we put batteries in still nothing. I rang utilita told them,the lady on the phone ran a few test and still nothing. She told me to leave it 24/48hrs and then ring back if nothing. Ive rang back today Tuesday the 14th to be told they want me to pay £39.99 witch will be added to my account when I receive the new home display then I need to send the display I have back to them witch again is absolutely fine as its no use to me not working. So ive spoken to a manger tonight who didnt know if it says in t&c about paying upfront for a new meter,witch it doesn't say you need to pay upfront at all it did however say that we charge you the cost of repairing or replacing your meter or any other damaged equipment including top up cards or in home display if not looked after properly. Now not once does it say paying upfront so as it stands I have no in home display both myself and my husband are disabled and cant get under the stairs to keep checking the actually meters. The app is never up to date amd has so many issues yet im being told the app is up to date amd is absolutely fine yet when on the app it says its estimated. Noone is helping at all with this issue other then telling me ive got to pay. Yeah because we all habe £39.99 to lose,once that meter leaves me what proof do i have ita not been damaged on the way back. Utilita need to sort this out as im happy to walk away been a customer around 9 years between myself and my husband i recommended people to them well I won't be im future

I have had the displeasure of using a number of bad energy suppliers, but none has ever been as incompetent as Utilita. Their systems are inaccurate, unreliable and often inaccessible.

I recently switched from Utilita after many, many years, due to my horrendous experience with their customer services. My husband recently suffered another stroke and I had tried to contact Utilita in order to figure out why the autopay kept failing, even after we'd set it up again. We have multiple medical devices that need a steady access to power. I was told, extremely rudely, that they would only speak to my now non-verbal husband and after explaining clearly that he was unable to speak, I was cruelly asked to have him 'make a sound' instead. I was beyond disgusted and switched my service provider as soon as I got off the call. This provider is no longer fit for purpose. It is unreliable, the customer services team are rude and their service in general is diabolical. I cannot recommend them.

We regret ever dealing with Utilita Solar. Over a month after installation, our solar panels are still not connected or producing any electricity because they fitted the wrong inverter. We are paying for a system that does nothing, and despite chasing them repeatedly, there has been no resolution. On top of this, the scaffold company Utilita hired caused serious damage to our garden. They destroyed a lot of hard work that was literally back-breaking for me to achieve, as I am disabled and live with a benign tumour in my spine. Utilita is fully aware of this and yet continues to ignore us. We raised this with Utilita, provided evidence, and gave them every opportunity to put it right, but nothing has been done. Instead, we have been left out of pocket, with no working solar system, and completely dismissed. This has been a stressful and disheartening experience from start to finish — no working solar, no accountability for the damage, and no compassion or responsibility from Utilita. We are now pursuing this matter through the Small Claims Court and recovering solicitors’ costs. Avoid Utilita at all costs.

Horrific company. I was with utilita when I first bought my flat, when I moved to a cheaper company they absorbed the £50 credit that was on the meter and after many attempts of getting it back, hours on the phone just to be hung up on I eventually gave up. Had someone come round the flat 3 years later and spout on about how it’s the cheapest way and guaranteed it would be cheaper than my current provider. I mentioned the customer service and he promised it was better and they had won awards. I switched with the promise I could easily cancel if after I dug out my current info it wasn’t cheaper (which he swore blind it would be). Surprise surprise my current provider was cheaper so I tried to cancel the switch. Took me hours on the phone with a few hung up calls by them for no reason to get it cancelled. A week later then send me an email welcoming me and telling me about the switch date. I called again and the lady said it was cancelled, I asked for an email confirmation which she said would take 5 days. 5DAYS FOR AN EMAIL!!! I expressed my concern as my apparent switch date was in 2 days. Anyway I hope it’s cancelled, but I will see as she just hung up on me again for no reason while I was waiting on hold. Horrible customer service, bad prices, and pushy salesmen. Avoid as long as you live.

Honestly the worst company. I phoned up explaining we couldn't put money in the electric but the gas worked for the same payment, I explained we hadnt had any issues the past year and they kept blaming the bank, while we used different banks to try and pay. Even though I explained this they wouldn't look into why we couldn't put money into the electric meter just kept telling us to try payments which of course didn't work. I spoke to multiple people and none helped us at all. I never received a phone call they said I should expect to help. We ended up changing providers as after 6 days nothing was sorted.

shocking, autopay fails, no notification on the app, come home to find all electricity cut off and my alarm going off. Told it wouldn't happen again... and then it did! Resulting in my alarm code resetting and me setting it off completely for over an hour. Think my record is 8 hours on hold with the online chat. Couldn't arrange a party in a brewery....

Avoid at all costs. Nobody wants to deal with you on the phone. Everything is on the internet app but still never got to sort out the problem I was having with my top up card.

I had a letter come through the post last week from Utilita to tell me there upgrading their system, I just called them and the guy who I spoke with said it will take up to 3 weeks for a software update but you’ll be fine on the friendly credit hours until the update has been sorted…I cannot even top my any of my meters up! Will be making an OFFICIAL COMPLAINT TO OFGEM!

Absolute disgrace of a company. I switched from british gas to utilita as i had been with utilita previously on a pay as you go and hadn't had any problems oh well don't i regret that now. I had some guy knock on my door think it was the ceo of the company looked very much like him. Over the 10 days of waiting for the engineer to install the new meters apparently i used over £480 of gas and electric, i mean there is me and my 2 young children but there is no way i wouldve used nearly £500 in the space of 10 days. They have been taking £199.62 so £175 for what i use every month and then £25 extra for the "debt" so i have paid £375 of this so called debt back for the past 12 months. They really do not care about their customers and it shows. How they havent been shut down is crazy to me. Whether they have got the meter readings wrong or they are purposely taking my money from me either way its disgusting and so so wrong especially for a utility provider , i haven't even seen a paper copy or anything in writing that i owed this money to them. So for all i know its all lies to get more money out of me its absolutely vile . Also when i emailed the ceo and customer service i eventually after about a month or two got a reply from the customer services basically saying absolutely nothing and didn't get resolved one bit. I will be taking this further as this company obviously don't like admitting there wrong doings and i will make sure im compensated for the "debt" they have took out my bank for the past 12 months i still have another 5 months of this so called debt and even then i think they will still take the debt out my bank. Will be switching provider asap AVOID at all costs!

Rejoined Utilita five days ago, I was with them around 5 years ago for a long time and I never had any issues back then, they used to be really good. This time round I'm already having loads of problems with them. They took a full week to be able to set up an account with me, but aren't able to connect to my smart meter until an engineer comes out a full month after I signed up which isn't the best. My energy is now supposed to be based on estimated readings. I've put £200 on my gas meter in two days. I live alone and haven't turned the heating on once because we're right in the middle of summer. It's showing as I've spent the £200 already (in 5 days) and I'm well into emergency credit apparently. Not able to contact them easily as it's the weekend and they aren't open until week days (I'm at work through the week so god knows how I'm going to get this sorted). I'm now at risk of my energy supply being cut off, what an absolute joke!