Alternative Eco Solutions UK Ltd Reviews

Job mostly completed

Job completed mostly albeit a bit late. The clamp wire was not updated.

Great Job all round!

The pure professionalism of the electrician & workmate. They arrived at 1900 & left at 2045. They fitted the equipment checked the fuse boxes & chemically cleaned the rooftop solar panels cleaning up any mess before leaving. I have full confidence in their workmanship.

Good service

Good service, but looking around after I thought it was over priced. But with a good guarantee I hope it will be worth it.

Battery fitting

They guys fitting the battery were very professional. James had to come back out but no fault of the company. Then Steve came and sorted the electric company for us and he had the patience of a saint. Would recommend this company for any solar needs.

They give a trustworthy service

Very friendly people who give a personal service, right from the management down to the people who work for them. They do a very efficient and quick service. make a good job of cleaning up after themselves and leave no mess.

Everyone was very friendly and just got…

Everyone was very friendly and just got on with the job in hand.

James and his team worked wonders.

James and his team worked wonders fitting the PV panels to the roof, only taking one day to finish the job . The whole team were courteous and friendly and took great pains to clean the house and garden even though it was late in the day when they had finished the job. We were very pleased with the results.

The engineers arrived exactly on time…

The engineers arrived exactly on time which was greatly appreciated. They found one minor installation fault which had never been caught before and fixed it. Maintenance and cleaning was carried out, paperwork completed and they finished in record time. They were lovely and chatty as well!

Very happy with the installation and overall experience with this company, with many companies to choose from my partner and I most definitely made the right decision. Thank you all for the hard work !

Helpfull workmen at company

Fitted additional batteries to solar pannals had a faulty 13amp socket on landing not supply etc guys came back to upgrade wiring to batteries installed hence fault thankfully cured now many thanks guys regards Doug Dougill Ripon hg4 2rz

Always helpful and agreed to a payment…

Always helpful and agreed to a payment plan impressed

Fitting of battery and optimizer

Ben and James were polite and professional at all times. They answered our queries regarding the products and both ensured that we could use the app before leaving.

A mixed experience

The engineer who came earlier this week - Ben - was 5 star, and also two of the senior office staff - Claire and Louis - the same. However the two visits for the diagnosis of the problem some weeks earlier by a different member of staff were certainly below par with conflicting information given and an incorrect diagnosis. Also I experienced the attitude of a third senior staff member as unpleasant and somewhat intimidating to say the least.

Had a great experience with this company, from start to finish the service couldn’t be faulted keep up the great work alternative eco solutions

Always good to deal with

Always good to deal with, prompt in answering questions and efficient in all the work they do.

The work was completed successfully…

The work was completed successfully with no problems.

Lied to elderly parents

Received a call from this company. They told me that they'd sent a technician in 2023 and that they wanted to send another for a "free checkup" of my parents' solar panels. Nobody has been to check on the panels since they were first installed, so this was a blatant lie. When pressured on the point, the caller became defensive and claimed to be able to add the panels to some sort of government database if my parents accepted their offer of a "free" checkup. It seems they had purchased a customer list from a previously liquidated solar panel installation firm. The caller outright lied in order to try and get their "free" checkup service accepted by my parents. We all know the "free" service will lead to chronic damage being discovered and, thus, a huge bill. They've been reported to both Ofcom and the ICO.

James and Ben

Very impressed with the service received from the Technicians James and Ben. An ongoing problem required a number of visits from them. They were always pleasant and explained what they were doing to try and resolve the issue, patiently trying a number of possible solutions. A new inverter finally fixed things and they seemed as pleased as I was. A pair of really nice, knowledgeable guys. Thanks to them.

Happy Customer…

Being a pensioner they were very understanding and they allowed me to pay for my inverter in monthly instalments

I was very impressed with Kevin and Tom…

I was very impressed with Kevin and Tom in the way they treated me and explained things fully and in an easy to understand manner. Tom appreciated my predicament and was able to sort out a mutually beneficial result.

Top class service.

Bought batteries for existing solar system, engineer turned up after batteries and control unit delivered, installed in a few hours. Found a big saving so bought 2 more following year, always great advice and communications.

Had solar panels fitted by these guys…

Had solar panels fitted by these guys they were professional from start to finish always there to answer the phone no messing about would 100% recommend

This company cold called my mother (who has vascular dementia and Alzheimer's) telling her that her solar panels needed changing and arranging an appointment to see her. Luckily, we were able to intercept and cancel this appointment. Beware!

A Five-Star Experience – Professional, Respectful, Value for Money and Genuinely Caring I can’t speak highly enough of Alternative Eco Solutions. From the first phone call to the final clean-up, they were punctual, professional, and incredibly respectful. As someone with a disability who lives alone, I often find having tradespeople in my home quite stressful—but this team completely changed that for me. They were kind, accommodating, and clearly cared not just about the work but about me personally. They communicated well, worked efficiently, and showed a level of courtesy and empathy that’s rare today. I’ve had less-than-great experiences in the past with other companies, but this was the polar opposite. I felt safe, heard, and well looked after throughout. I wouldn’t hesitate to recommend Alternative Eco Solutions to anyone—especially those who value respectful, high-quality service. They’re a credit to their trade. To the "family" leaving 1* reviews Why when you had work done 2 years (2023) ago are you still holding a grudge and posting negative feedback (2025) - Are you a competitor trying to destroy a decent companies reputation ?? You are in a minority, accept it and move on !!

Nightmare experience with this company a year ago. Sadly they are still getting the same kind of reviews. Please check with trading standards, BBB or steer clear in the first place. My Dad had a cold call from this company and agreed to a free solar panel health check. Salesman Tom Clusker came out. He wasn't even the engineer he said, but he could see something was "dangerous" in the roof system and for his peace of mind he wanted to turn the system off and get this team out the next day. They could install a new inverter for £5400. Dad signed as he was worried about my bed bound mother and the possibility of a fire trapping her in (God forbid said Tom, but it could happen). The next day (as it was an emergency - yeah right) the "electrician" came out with 2 others who stood around laughing loudly and chatting at 8am waking my mother. Query as to qualified electrician as our local one found faults with his work and proved he'd left it unsafe. Even I know that bare wires sticking out of a cable are not good and that was only one thing! This bloke was also fired by AES after this incident. He told Dad the original cables were wrong and got him to sign for a correct size (Cable was later said to be perfectly fine which we suspected as the system had been working for 10 years. He also talked him into a warranty for 4 grand. I then entered the property to find Dad in a state of distress at having signed away so much money. I said they didn't want the warranty and I called the salesman who had visited and tried to be so charming, Tom Clusker. I told him what was said and he replied that he "would call his boss as that wasn't right and my dad was a 'good guy'". Thomas Lydamore then called me who started off by being cheery and wanting to know my name. Explaining about the cable and how dangerous it was. Explaining why the warranty was so great and saying that he couldn't understand why anyone wouldn't want it. He finally offered a gesture of goodwill and would do a "reduced rate of $7200 for everything". I was adamant we didn't want the warranty and then his manner changed. He wasn't happy, was belittling and so intimidating. He then called my dad and was going on at him. Tom Lydamore called 7 times that afternoon/ evening. He swore later that he didn't but we had it all logged. By then I was totally fed up and told him in the evening to forget everything, and not to come back to do the cable. Then followed a battle to get the money back and have them take the equipment away. I then had the local electrician come in who put right the shoddy work by AES and fitted a new inverter for under £400.

My family have had the worst experience of our lives with Alternative Eco Solutions. It has been a living nightmare for over a year. In March 2023 AES cold-called my frail & vulnerable 86 & 89 year old parents (I later found out they buy customer lists from liquidated companies) & persuaded them to purchase £7000 of solar equipment upgrades that they did not want or need. My dad has alzheimers, my mum has dementia, parkinsons, blood cancer, breast cancer, severe arthritis, heart failure – their home is full of mobility equipment & boxes of incontinence pads which should have been a red flag to any salesman, but he obviously just rubbed his hands together & dived straight in. I have had Lasting Power Of Attorney for both my parents for 5 years but the salesman fraudulently filled in a form falsely stating neither have memory issues/confusion (they both do), no psychiatric issues (my mum has), no hospital admittance (they both have), no hearing/eyesight problems (they both do), they don't have a Power Of Attorney (me), no fits or blackouts (my mum has epilepsy), no conditions that affect memory or judgement (they both do), & confirmed they are both under 79! He then got my dad to sign it! He also got my dad to sign a form waiving their right to a 14 day cooling off period! The salesman also ran up a landline phone bill of over £8 (despite my mum declining him access to their landline) he also used their laptop & logged into my mums emails & their utility provider account, I dread to think what else he accessed. AES came to install the equipment THE VERY NEXT DAY! Obviously not over-run with work, like every legitimate solar energy company is! I only found out about it when we received a phone call from my parents utility provider checking they had requested to switch providers, which they hadn't, but the AES salesman apparently had. Turned out one of the mobile numbers the salesman had rung from their landline was a partner from Utility Warehouse who told me “Oh yes I've done several deals with M*** B*****!” Oh yes I bet you have!!! A nice kickback earned by all no doubt. Once I discovered a scam had taken place I was bombarded with phone calls & a barrage of verbal abuse, rudeness, lies & threats from both directors & salesman of AES saying they would get their solicitors involved, that I would be blacklisted, trying to pressurise me to the point where I broke down in tears. I immediately sought legal advice, contacted Trading Standards, Citizens Advice Bureaux, phone calls & visit from the police, I contacted all the accrediting bodies that govern solar energy companies but it took over 3 nightmarish months of sheer hell, extreme anguish, intolerable anxiety & major upset to get the unwanted equipment removed & for my parents to get their money back plus the cost of the phone calls made from their landline. They were left with a solar panel system that didn't work as the AES engineer said he was unable to re-install their previous equipment due to some missing screws which he said my dad had taken! Meanwhile I still had to deal with rude abusive telephone calls from Tom Lydamore one of the directors trying to convince me my parents previous equipment never worked in the first place & calling ME a liar! Four months later we were shocked to discover Utility Warehouse have been taking monthly direct debits from my parents bank account despite them cancelling the fraudulent switch instigated by AES. U.W. tell me the AES Salesman signed them up to a cash-back card which has a monthly charge! My parents knew nothing about this & certainly wouldn't have agreed. They are both housebound & have absolutely no use, need or desire for a cash-back card! This whole experience has had an extremely detrimental impact on my mums psychiatric health, both my parents physical health & my own mental health. We have now had to pay over £3500 for a reputable local solar energy company to put right what AES did.

This company used aggressive sales tactics on my elderly relative, convincing her that her solar panels urgently needed cleaning and bird netting, at a massively inflated cost for less than an hour of work. She paid a deposit, when the high cost was questioned, Tom, pressured my grandmother into paying the full amount over the phone via debit card. This is a clear case of predatory behavior and high-pressure sales.

Cold callers from this company came to my grandmothers house and told her that she needed her 14 solar panels cleaned urgently and bird netting fitted round the base of them. They were charged £2200 for this, the work took less than 1 hour. She had paid a deposit on the day, later on my father called to speak to the managing director asking how they can justify this cost. After this phone call the managing director, Tom, immediately called my grandmother and got her to pay the full amount over the phone. Completely predatory behaviour.

Top service. Great team. Can’t fault them at all

I am a customer of this company and I have had very good service from them, They are allways on time with there service, There work staff are very good at there job,

When I was dealing with a fraudulent builder who persuaded my mother that her perfectly good system was faulty, Tom was a great support throughout the process, and we couldn't have taken any action or found any solution without his help – indeed, without his input and a prompt visit from one of his employees, we wouldn't even have been able to work out what the problem was. We hugely appreciated his generosity in sharing information, giving clear and reassuring explanations, and devoting time and resources to helping us work out what had happened – and then, most of all, in getting everything fixed. Finding replacement components at reduced cost was particularly generous, and we very much appreciated his offer to reinstate his original guarantee. The experience was a truly nasty one, and it made a world of difference having one person who we found that we could trust. We would recommend Tom and his company to anyone who is searching for someone who, in an industry that's crowded with scam artists and cowboys, is a beacon of integrity.

Great advice from the team and fantastic service from start to finish. Thank you so much!

Faultless service from AES From the initial consultation I had with Lance the representative, who went through all of the options that were available to me, and advising on the most suitable location for the batteries. The engineers arrived promptly on the designated day, they were very friendly and informative, and went through my best options again for the location of the batteries. They were very clean and tidy, ensuring that everything was done to my complete satisfaction. I'm very impressed with the level of service from start to finish, it's so rare in this day and age to find a company that truly do deliver on everything they said they would. It gives me total confidence in who I'm dealing with, and a reassurance that I will always be looked after by this company. It goes without saying I would not hesitate to recommend AES to my family and friends.

After a devastating con with another company Alternative Eco Solutions stepped up to the plate and sorted the system out to perfection, I cannot praise them enough, clean, tidy work and super fitters. Many thanks to you all and I will recommend your company to all those interested in Solar energy

We had storage batteries fitted just a week ago. Brilliant have already seen massive savings. Tom was very helpful and informative. When the fitters arrived they were polite and professional and explained how the system worked and put an app on our phones so we could monitor where the power is coming from to feed our home. We already had solar panels so this was an addition to reducing our energy costs and being a little greener. Would recommend Alternative Eco Solutions to anyone.

Storage batteries for solar PVs. Excellent service provided when discussing various options and solutions to add storage to an existing PV system. Batteries fitted by Scott and Ben of Alternative Eco Solutions; very neat job and follow up to confirm all working satisfactory.

I have to say, I am very impressed with the services provided by Alternative Eco Solutions, and wouldn't hesitate in recommending them. The installation team were very clean and professional and left the place spotless.

I phoned Tom Lydamore the Technical specialist on Friday afternoon to tell him 2 of my Pilon batteries had gone down. He said he would send an engineer that afternoon. Amazing. About an hour later Ben the engineer turned up to check the batteries and confirmed that the two had faults. What happened next was amazing. He went out to the van and brought in some replacement cells which he fitted to the 2 batteries. Within the hour all was up and running.what amazing service. Other companies want to remove the faulty batteries and send them back to China to be repaired or replaced. That would take a couple of months. Ben was a very experienced engineer who solved my problem in about an hour. Truly an amazing company.