Middlesbrough Insulation Company Limited t/a Heatpac Reviews

Just had cavity wall and loft insulation done today by this company.A family run company who have been going for 50yrs. Have to say what a great bunch of lads. Polite and friendly from the off sometimes funny with a great sense of humour. Nothing was a problem to them.It was a pleasure to have them in my home. Never stopped. Would definitely recommend this company. Now just see if I can turn my heating down. Once again thanks.

Excellent work from start to finish…

Excellent work from start to finish from the communication down to clean up from the job. Lads on site were well mannered, polite and kind to talk to. Would definitely 100% recommend heatpac to anyone that needs cavity wall. Thanks again for your hard work.

Mess left!

My neighbour got some cavity insulation done with this company and one would think I had the work done judging by the mess on my drive and front door , dust , rock wool etc rang the company to be informed that someone would come and tidy the mess but still left so sorted it myself . Very unprofessional and not a good advert for the company less than impressed!

Amazing lovely company with polite workmen. Once they came they did the job quickly and professionally as well as cleaning up after their selves. Would recommend to anyone.

Great service from Heatpac they replaced my old insulation in the walls and loft and installed a new boiler with Hive controls. Job completed in timescale set out at the start, no issues and no mess left!

Could not be any happier with how smooth everything went from contacting the company to getting my brand new boiler and cavity walls insulated everyone I spoke with was so kind and helpful and the work on my house is really neat and clean you wouldn’t even think anyone had been ! Thank you so much I would recommend this company to anyone who is looking to get this sort of work done on there property HEATPAC is the way forward !

Amazing experience with this company

Amazing experience with this company. They were polite, efficient and cleaned up after their selves. Would recommend to anyone

Could not be any happier with how…

Could not be any happier with how smooth everything went from contacting the company to getting my brand new boiler and cavity walls insulated everyone I spoke with was so kind and helpful and the work on my house is really neat and clean you wouldn’t even think anyone had been ! Thank you so much I would recommend this company to anyone who is looking to get this sort of work done on there property HEATPAC is the way forward !

The management, organisation skills & communication of this company is a shambles. We were let down on several occasions, with the management blaming everyone except heatpac. We had to do all the chasing to get the work carried out. The only reason we've given a two star rating is because the team that did the extraction work - they were absolutely brilliant & did a cracking job - they deserve a 5 star. But sadly, the lads are let down by an incompetent management team.

Fantastic team! Friendly and reliable.

Just had insulation and a ventilation fan fitted . From the first call to the office the survey man Darren and the installation guys everything was first class service .

Shocking service

The management, organisation skills & communication of this company is a shambles. We was let down on several occasions, with the manage blaming everyone except heatpac. We had to do all the chasing to get the work carried out. The only reason we've given a two star rating is because the team that did the extraction work - they were absolutely brilliant & did a cracking job - they deserve a 5 star. But sadly the lads are let down by an incompetent management team. Just an update to your response - it's strange how you can reply instantly to a review, but not direct to your customer’s & yet again that's for not letting us know the scaffolding was being removed today - unbelievable.

Not very professional - shares your contact info to random people

I contacted Heatpac for an estimate to add insulation into lower ground roof space and possibly cavity walls where the insulation was missing. Appointment booked a week ahead however they turned up an hour late which clashed with another tradesman doing an different estimate - not great. The representative took a quick look at the roof and didn't even measure up - which I asked him to do, two week pass and no quote for the work, what I did receive was an email and a WhatsApp message from some random person/company that the representative was mates with offering me a cheap cash price to insulate my roof which I declined and his response wasn't great - imagine if I was a vulnerable person! Clear breach of GDPR (do they even know what GDPR is?) passing my email and mobile number on to some random person. I've called and emailed Heatpac about my concerns and haven't had a reply or quote to date.

Heatpac renewed old blown fibre insulation which had failed (not originally installed by them) & replaced it with beads. Now outside temperature is dropping we can really feel the difference- the house is losing energy at a much slower rate & internal temperature is more even. HeatPac were great from start to finish- efficient, reliable and friendly. I have already recommended them to a neighbour. First rate company!

Heatpac replaced our insulation

Heatpac replaced our insulation. Our home was PUT TOGETHER by Tilia Homes North East. Heatpac invested and found little or no insulation in our home. They replaced and upgraded the boiler and heating pump as both were undersized with little or no heat being allowed to generate so after two years we have a heating system that not only works but is warm and efficient. The guys were knowledgeable, helpful and very professional. Callum especially who we dealt with and who checked the finished work. I would 100% recommend Heatpac

Fantastic service

Fantastic service, I have contacted callum regarding eco 3 scheme last year but due to short period of time, we weren't successful of doing required jobs in the house but I cannot express in words how callum kept us on his system, he pushed the work with no matter of time through this eco 4 grant scheme. Let me not forget to mention callum teams and the lads we're brilliant. Thanks callum for going an extra mile no words mate.

Great service, applied through government grant scheme for cavity wall, loft insulation and a new boiler and Callum helped me through the whole process. Would absolutely recommend and use again

No receipt or acknowledgement after payment was made.. Other than that, very pleased. Made a big difference. Thanks Heatpac!

Loft insulation service proved for my flat in Scarborough on 26/10/22. Excellent service from the 2 fitters. Administration was not perfect but problems were soon sorted. Would recommend this company.

Booking the appointment was easy. The person showed up on time to look at my property, and was very friendly. So no complaints there, but ever since then they have been terrible at communicating. I was promised a quote for cavity wall and loft insulation 1 week ago. I have written several emails, rang the company but still have had no response, or any indication if/ when they will provide a quote for the work.

We would definitely recommend Heatpac who recently completed the cavity wall insulation on our home. Great price, good communication, efficient hard working lads!

Extremely helpful

What a shambles! Heatpac / Middlesbrough Insulation

What a shambles! I booked a survey for loft and cavity wall insulation. They cancelled the first appointment but omitted to tell me! I rebooked it. The "surveyor" turned up and explained I would have the quote the following week. I have chased 5 x times, each time being told it will be with me that day. Finally I am told it is in the pile of quotes they are working through and when they come across it they will quote. That was (yet another) week ago. I do not understand why they bother to waste my time and theirs coming to take a look and then not quote. Don't waste your time on them.

Heat pack gave me a great cavity wall installation price, booked me in a time that was suitable for us and delivered a a great job with good heat saving results. The guys on the job were very professional with a good friendly attitude. Would recommend this company and use there services again.

We needed our conservatory insulating this company took on this small job , quickly and very professionally. Callum gave us good advice and we were very grateful as other companies did not want to help has the job was to small and it wasn't cost effective. Callum put the customers needs first instead of been money greedy. I would say that was going the extra mile Thank you.

We just had Callum from Heatpac to survey our home for cavity wall insulation. He was on time, very polite and I was pleasantly surprised by his honesty. He advised that our property was unsuitable for the type of insulation they use and advised us to look for another company using a different system. I'm sure less scrupulous companies would have still taken on the work and charged over the odds. I'm disappointed that we can't use Heatpac, but very grateful for their honest advice. Thank you.

Great local company. Professional, turned up as agreed on time, polite, professional and did great job

Very professional job done