TSG Building Services Plc Reviews

Absolutely Disgusting service been left with massive boiler leak call them multiple time no one show up i don't even know how Cambridge City cuncil still use them they Absolutely terrible!!!

Dreadful, had a new boiler installed about 3 years ago, constant loss of pressure and leaks, many many people turn up to fix it, last 5 mins then breaks down again. 100%not happy with the service. The person who installed the boiler made a complete mess on my walls and ceiling installing random rods to hold it in place. I was told myself to keep turning various switches to adjust pressure etc when it drops which is weekly. Absolute cowboys. Called again tonight as broken again was told 24hours I had to wait in this weather. Called again the lady said someone should definitely be here by 10pm, called again 10mins ago suprise suprise I was put on hold for 10mins and was then told if not tonight will be tomorrow. I requested heaters but that's also to much for them.

Why can’t I choose 0 stars. If I could give 0 stars I would. I hope the council really look at these feedback from customers before renewing their contract again.

Dirty filthy hot water engineer named Ossie, left rubbish and my floor covered in water and told me to clean it up myself as he was leaving. Wouldn't let anybody in my property from this company again given the choice. Had to complain about this to my housing association!

For the past 3 years, they have been coming multiple times every winter with their sub-par "fixes" to our faulty boiler only for it to leak and dysfunction the following winter or sometimes following week, in turn restricting access to heat and hot water. To give a summary: when they do look at a job they claim to be ordering parts, then leave and pass the job over to another "engineer", who says the part is not needed, giving a different diagnoses and the cycle continues with endless calls leading to a temporary fix, only for them to be called a day, a week, or a few months down the line. To this day they have still not fixed the constant leaking from the boiler which occurs during winter months (3 whole years). This month in January 2026 our boiler broke down completely and we were promised a new replacement as soon as possible. We have had no hot water or heating for well over 1 week, not given any heaters, and I have also taken 2 days off from work for their engineers to come, only to be informed that one of them has I quote "called in sick", saying that I will have to wait till the following Monday (reaching almost 2 weeks now of no heat or water now) for a rescheduled appointment and take a 3rd day off from work or arrange a friend for a favour, which again is a major burden, something they are experts at doing: a company specialised in leaving people with these terrible circumstances/burdens.... This company is in shambles as you can see from all the previous reviews inconveniencing most if not all, I'd go far as to say the 1.8 stars listed for this company is a gross overstatement, and warn others of what to expect from TSG.

Absolute joke! Been left with no heating and hot water because his analyser wasn’t working! It was before 4pm, get someone to drop one off!? Or go and get one My boiler was fitted last Friday and so far I have had to have 4 days off work as it wasn’t all done in one day Now if I’m not home again tomorrow I have to wait until Monday with no heating and hot water! Disgusting service

Engineer arrived at my property whilst me and my partner was having a disagreement which me myself as a autistic adhd diagnosed person found too stressful hence me asking the engineer to leave bc I couldn't cope with the amount of people around at the time the engineer proceeded to make false allegations against me accusing me of threatening him with weapons etc (I barely even spoke to the man apart from asking him to leave) i think the behaviour I’ve encountered from this company is extremely unprofessional and I do plan on taking further action as making such awful accusations is absolutely disgusting

Well done Ross

We had TSG plumber Ross, round today to replace our toilet and bathroom. He has done an exceptional job. Was polite, cleaned up after his work. He communicated well with us to explain what was being done, asked which colour floor tiles we wanted. Can't recommend him enough. Well we tried the bath today, to have a shower, unfortunately found the bath narrower than our old bath, we both feel unsafe standing in the bath

I have mixed reviews. As a company, they are difficult to get on the phone when you want them, however will be fairly pushy from a mobile when they want to contact. (hurrah for that number, had to use in an emergency) Before xmas I had asbestos removed from loft. Including the insulation and loft hatch. Spent all of xmas/new year absolutely freezing. Eventually get a response and the engineer was shocked to see how it had been left. Tom Hughs - Cambridge... has been AMAZING. He has shown me nothing but politeness and consideration. After he done the first initial survey, he kept in touch day by day, telling me how the order of materials was progressing. He communicated about timings, and showed me flexibility to get time off work, but making the job a priority to get my house warm. Tom Hughs, has been my January hero!

So far I've waited 3 months for a repair that they caused whilst servicing our air ventilation system. I have phoned them 4 times and they have not phoned me back when I have been told that they would. Not impressed at all!!! I phoned today at 1.23pm and was told, yet again, that someone would call back this afternoon. It is now 4.30 so I expect I'll be let down AGAIN!!!

At owners risk!

Feel free to use this company if you want to be let down on more than 1,2 or even 3 occasions. Absolutely terrible service. The engineers constantly do not turn up and when you call customer services they give numerous excuses. Be prepared to be let down!

Absolutely shocking service not sure why anyone would use this company. I have taken the day off 3 times now for them not to turn up 3 times. I wonder how their engineers would like to loose 3 days wages!! Even when/if the works are completed and to a high standard I would still never recommend this company. Would have preferred to give zero stars but I can’t

My gas engineer was called Conrad and I couldn't have been happier with his work his customer service and basically all round genuine regard to the welfare of myself as a tenant being without heating and hot water, unfortunately a part was needed to be ordered and after apologizing he assured me that he himself will be the engineer to attend the following visit and make sure no stone was left unturned and I will be back up and running. Very lovely man so deserved a review. Thanks Conrad much appreciated

This company is complete rubbish that I have never seen in my life!!! I have a newborn baby and have not heating and hot water for 3 days. I have to call the 3 time a day but never turn up. They keep cancelling an appointment and say for the next day. That's not acceptable at all. Still waiting in the cold house with a newborn baby. Absolutely dreadful 😫

absolute cowboys

absolute cowboys Dartford borough council are not much better for using this company they only used to do the gas side but now Dartford council use the building side of this company as well never want them in my house again I've been left with no heating in my living room they have broken my range cooker in the past they have chipped my plaster fire place they have completely destroyed my walls and plaster ceiling rose doing a rewire lots more also shame on you Dartford Borough Council

Rang up an hour ago to report that my heating won't switch off and the house is roasting having to open all windows in this weather to get cooler , the man who took the call was absolutely useless and said it will be 24 hours for someone to attend as only one engineer in area that has already 15 people on his list so I'm having to wait in this hot house ,never mind my energy bill.thats running up absolutely appealing heaven knows why my housing has them on board

Had a boiler installed by TSG on behalf of LBH, next day an electrical engineer attended and whatever he had done stopped the boiler working. Sent an emergency engineer who just removed a part and said it would work and it did not. Engineer was booked for the next day, the engineer did not attend and was told after taking a day off work he was ill, no communication or call. Been told an emergency engineer will attend but probably not fix it, so left from Thursday and over the weekend with no heating and poorly performing immersion heater for a family of 4 with two young children and one medically vulnerable

Very poor customer service, was waiting all week for a heating engineer to arrive and replace a part. Only to be told the engineer arrived but the intercom system was not working. Also had my contact number which was not used. I checked intercom system was working fine as well as my phone. Unprofessional. Missed a day off work.

Received a letter informing me the gas…

Received a letter informing me the gas boiler was due for inspection, I called then to explain I had an appointment that day and could I arrange a different date. I phoned the company and a women answered, I explained I was out of town on the date, she replied you can't cancel the appointment because you don't have an appointment. I said I have your letter here, she said angry YOU DON'T HAVE AN APPOINTMENT! and that was the end of the phone call.

Done a brilliant job on my bathroom looks better than ever thank you rashaan you done a really good job renovating the bathroom I would highly recommend

Just had a kitchen fitted, all the workers were hard working, polite and did a fantastic job. They answered any questions we had and Jack especially was brilliant. Lindsay from the office answered promptly and was really informative.

I've worked for this company and can't…

I've worked for this company and can't believe what a horrible nasty bunch they are ,I hurt myself working for them and only thing they cared about was me signing something to put them in the clear,when I was given no training whatsoever,the guy in charge Bryan is a Wiesel and is such an outdated character ,apart from all that this company cuts corners with really serious stuff ie asbestos,and when there is children in properties the have no regard for safety and wellbeing avoid all this joke of a company at all costs

We had problem with Central Heating. Called office and reception lady was polite and helpful and said Engineer will come next day in the morning and they did come. Engineer Colin came and fixed the problem within 1 hour giving an explanation where the fault occurred. Good job, well done !

Tsg came to fit a wetroom the guy that…

Tsg came to fit a wetroom the guy that came was friendly but worked very slow and spent most of the day moaning on his phone about other people also taking personal calls throughout the day . The pump and other bits badly fitted and paint was left to peel off . The fan was fitted but didn't work correctly. After a few rude emails from staff member the painted wall was tiled . Other faults in the bathroom were reported but still not complete. The company needs to relise they are doing work for people with a disability who have suffered with not being able to shower for over 14 months and then looked forward to some independence to have a wet room fitted to then put up with cowboy work . The whole experience with tsg was physically and mentally draining

Colin Lead Engineer , with no customer service or manners !!!

Hate having to write this review in all the years of having TSG workers in my home , Colin ( apparently the lead engineer 🤣)you have to be the most rudest , arrogant obnoxious not just workman but person I have had the misfortune to come into contact with Today you rang me ( although no appointment had been booked ) You’re attitude was diabolical from the minute I politely answered your call , Yeah I’m at your door at the Buzzer, so asking who are you I’m from TSG so I said didn’t know you where coming I’m not home ( at hospital appointment) so I say have you come to replace the expansion valve ( as that was what on the repair note from the last engineer ) He reply’s listen I’m the lead engineer?? and I’ve got £37,000 worth of equipment in the van so you ring the office , so I say we’re going round in circles here thank you for your call and end the call , The consultant looked at me and said How rude why did he talk to you like that ( the phone is not on hands free ) so you can imagine how loud he was bellowing Colin maybe retrain in customer service and attitude to customers, especially women , because you sound like the sort of bloke who probably wouldn’t open your mouth to a bloke If you still find yourself struggling how to be a decent member of the workforce , do the public a favour get yourself another job not dealing with the public and stop inflicting yourself on us , you’re Toxic !!! On ringing TSG they couldn’t apologise enough they don’t need to , Usually their workers are helpful, considerate and strive to help with a respectful attitude TSG Colin , does your reputable company a Disservice, Sorry I have had to write this I usually give your company and workers 100% credit , thankfully Colin is the exception rather than the rule

Anual service and office seem good but not sure about emergency call out

Always get a message and a call before engineers arrive and calling their office is usually ok once through the "press this button for.." redirects you to the right person. Had no probs rearranging servicing. Emergency callouts initiated by the council housing / repairs team seems good (Guildford BC). My fairly regaular servicing engineer seems nice and i feel i can trust him. However, on 2 ocassions of emergency call-out (no hot water or heating) engineer comes, gets the boiler working instantly but line up additional work. My suspicion radar kicks in. Not sure what to make of this yet but recently the guy got it working straight away but there was a dripping pipe directly under the boiler straight after the fix.. guy made me put a container under it to catch the drips (no drips before). i went back a bit later (something niggling in the back of my brain) and noticed later that a plastic connector had been unscrewed causing the drip. It may have been necessary for some reason but the guy didn't say anything about doing that and when i rescrewed it it still worked fine. I'm in the process of questioning this with my local authority.

No heating or hot water still waiting…

No heating or hot water still waiting for emergency call out and its been 19 hrs now

If I could give one star I would they…

If I could give one star I would they was subcontracted through our housing and what can I say not turning up when suppose to told something was getting done this day and didn’t electricians left damage and kept saying will be sorted but hasn’t site manager is rude and entitled spoke down to me and told to stop making a list of things that haven’t been done and to stop contacting them how they are still going as a company I’ll never know Chelmsford based also tiling is a joke so uneven as well the painting

TSG builders, what a absolute joke, was working in our lication in cambridge and parked like an absolute moron. Can't reasonably get cars in and out, no hope for an ambulance or fire engine and clearly blocking the footpath so a disabled person can't easily get by. What a lazy, obnoxious, inept and selfish the driver of this vehicle is.

Violent, threatening, abusive company

Violent, aggressive, abusive and threatening company. Arranged date for them to do annual boiler check. They wanted to come every 9 months but I said every 11 months. They sent man around anyway and then changed date a second time after that, when we had agreed aa date. They then threatened to cut my gas off, take me to court and try and diet me evicted all because they need to do boiler checks every 9 months to increase their profits to £42million a year. They ate scum gangsters and I am trying to get them investigated. Try not to use them unless you have to. Do not fall for there pathetic threats.

Good Positive work from TSG Luke

I would like to say the last few times I have had LUKE doing my gas check he is a lovely young man polite thorough on time and a pleasure to have coming into my home to do my gas check thankyou Luke

Don't Let 'Nadeem' In !

To: Cllr Tim Griffin (Cambridge City - Coleridge) ​To: Mr Adam Thrussell (Managing Director, TSG Building Services Plc) Today, one of your gas service engineers, 'Nadeem' (Ref: 7465093), supposedly performed a routine, annual service on my gas boiler at the address below. My landlord is Cambridge City Council. He opened my kitchen hot tap at full blast and left it running for 5 minutes whilst he retreated to the boiler closet. Such a long test had never been performed during past services, so I shut off the water myself, in disgust at the wastage. Nadeem then retaliated with the non-sequitur that he had to run a 2-minute cycle to test the hot water. This would actually have been better performed in the bathroom, adjacent to the boiler closet, where the pipe run is considerably shorter. Nadeem raised the previously-set hot water and radiator temperatures, without informing me, which could have led to scalding. His adjustments also left me without any hot water for washing at all, which was only discovered after his departure. From experience as a user, I set the temperatures back to my preferred levels, and got the hot, washing water back to the sinks again, via a number of keystrokes on the external, Glow-worm Sustain 30c boiler-cabinet buttons In legal summary, your TSG Building Services plc gas engineer, Nadeem, failed to perform his servicing duties with reasonable care and skill, and was therefore in contravention of the Consumer Rights Act, 2015. The consumer was also inconvenienced. Nadeem wasted considerable metered water and gas by fully-opening the kitchen hot tap, vacating the kitchen, and not paying proper attention to the flow test. For that, wasting my time making corrections, and this complaint, I require financial compensation. Furthermore, I require TSG Building Services plc to consult with me, in advance of future services, as to the identity and qualifications of the gas service engineer they are sending. Given my dismal experience with TSG Building Services plc, I reserve the right to refuse entry to anyone I consider incompetent. Councillor Tim Griffin: As a 'handyman', I was able to nominally manage the above situation but other, elderly, sheltered tenants are at potential risk with such a 'Loose Cannon' around. Your previous gas contractor, based in Cottenham, was superior.

If you live in London and “Luke” is coming beware.

I had taken a day off to be at home when a service engineer was due to come for a yearly check. Propped the front door open so I wouldn’t miss them. Heard footsteps coming down the stairs(I live in a basement) as they’re metal and noisy. Metal gate opened and slammed shut bit no knock or call to say someone had arrived. Went out yo find a wet footprint on my doorstep by the wide open door and a card in the letter box saying TSG had come and I wasn’t in! Went outside and “Luke” was still in his van. I asked why he hadn’t come in or knocked? “I heard you talking to someone you’ll have to reschedule” and drove off. I phoned TSG to be told “our engineer knocked several times”(a complete lie) and “we can see he’s been at the property because he took a picture of the front door”. Like that explains anything except the call handler was implying I wasn’t telling the truth. I hope you all have front door video cameras to help when this happens to you but I guess they only do it when they realise a customer doesn’t so they can behave how they like with impunity. Awful company who hire lying teenage looking “engineers”.

My 81yr old nan has been without…

My 81yr old nan has been without heating for a month. I constantly calling, every time I have to tell them to update the info on system which they always say they have done at the end of the call. Waste of time always excuses. Since this company took over it's been p poor, but they don't care🤷🏾‍♂️

It is unbelievable that they still…

It is unbelievable that they still exist. This the most unprofessional service I have encountered. The engineer came for an annual gas safety check. Before this all was good, but now I'm left without hot water and heating even though I called half an hour after he left and all they did was raise an emergency 24 hour call. I just cannot believe it. Just checked their website, a so called 'award winning company', surreal. I'm now left with 3 kids in a freezing house, nightmare. If I could give 0 stars it still wouldn't describe the disgracefulness.

I feel like crying!

I feel like crying! They kept booking me for times I told them I wasn't available, call times were long and they didn't call back when they said they would (if the time I was available wasn't etc, literally would just choose a different time and book it in regardless). They've finally sent a text for the day I said... But 1pm is now classed as am!? I guess they know the landlords personally to get the contract. But the engineers always leave the boiler "not working" and leaves us without hot water and heating. It's extremely annoying. Customer service is so bad, the last guy I spoke to sounded half asleep and annoyed as if I was the person disturbing him from his slumber. I have complained to the landlord, let's see how that goes!

Useless company

Useless company, costumer services non existent, engineers don't know what they are doing two weeks with gas problems now.

Have no idea how this company got their contract renewed

People use hyperbole so often but I am quite serious: this is easily (easily, handily, by far and away) the worst company I have ever had to deal with. It is beyond comical. I have lived in my flat for 7 years and more than half of that time the heating hasnt worked, and I have had to wait in for them to come & fix it, and it never happens. The average is 4 or 5 times I will wait in before someone comes. And then they leave & they havent even fixed the issue - a few weeks later the heating will break again! I think they were doing quick fixes or something? I even had someone arrive (at like 6pm) to tell me he was going home! & then left a note through my door telling me when he called I was out! I used to complain, but I gave up.

Crap company left me with no water and…

Crap company left me with no water and heating as for the complaints department don't go there!

Absolutely disgraceful company! Avoid at all costs! I live in a housong association property and they are employed by my housing. My boiler broke in December I waited 3 weeks for them to come and fit a new one, even tho I have 3 young children. The guy that turnt up to fit the new system didn't work for TSG and was a sub contractor. They obviously don't care what work is being done under their name. The guy flooded my kitchen because he forgot to attached something, the job took him 2 whole days to do and then my radiators didn't work after he was finished. He left the old flue hole open Stuffed with plastic bags and the new flue not sealed tight to the wall (see pictures) the other pictures are the state he left my house in when he had finished. He's only comment was well atleast you haven't got cream carpets. I then had to wait another week for them to fit new radiators. Now 3 weeks after having the boiler fitted it's not working and I'm currently waiting for someone to come out since yesterday, I don't hold much hope. Last but not least the 'engineer' that fitted my new boiler left no carbon monoxide detector and no gas safety certificate. I did however recieve one 2 weeks later in the post which was all forged someone else's name and signature not mine and wrong information. This company is dangerous and I'm sure will cause a death one day.