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R.F. & P.M. Taylor Limited Reviews

Solar panel installer serving Suffolk, the UK

Overall Rating

4.6

34 reviews across platforms

4.6

34 reviews

Newest Reviews (20)

5/5

Rang about an oil leak & they sent an engineer out really quickly. Engineer was excellent & very knowledgeable. Highly recommend this company.

Diane Laverty4 Aug 2025
5/5

Serviced my air source heat pump. They turned up when they said they would, polite and respectful while in our house and were cheaper than the company that fitted it. Also pointed out a few obvious faults with the initial fitting. (A pressure relief valve, with nowhere to release pressure) Fully recommend and I will use them again.

Luke Sutton5 Mar 2025
5/5

We had a lockout problem following an oil delivery. The boiler would not start. I called Taylors and explained the problem and added that I have a medical need to be warm and clean. They went out of their way to organise an engineer for the next day. Sadly, sickness struck and the engineer couldn't make it. Taylors found another engineer from an associated firm to attend. Long story short, Taylors went above and beyond to help. You don't find that so often these days so I can't reccomend them more!

George Crane10 Jan 2025
5/5

I had a problem with my boiler in the lead up to Christmas and the service provided was outstanding, coming out on several occasions and following up out of work hours.

Angie Francis27 Dec 2023
5/5

I had a lot of problems with my heating system. Simon was very helpful with my initial enquiry and ed the engineer was excellent,nothing was too much trouble,he was more than happy to answer any questions i had. It was such a pleasure to see someone take such pride in their work.I only wish I had used Taylor's when I first moved to Linc's years ago.

Malcolm Saunders25 Dec 2023
5/5

Absolutely fantastic. Fitted us in immediately as we had a boiler breakdown. Exceptionally knowledgeable engineer fixed it with meticlous care. Priced well. Cannot recommend highly enough

Andrew Collington3 Mar 2023
5/5

Taylors came out to my boiler this morning, that had stopped working. I thought the pump had stopped working. They were totally honest with me and it turned out the boiler had an air lock. The engineer cleared the air lock and checked to make sure the boiler was working ok. I only write reviews when i feel justified. It is great to see honesty in business as it goes a long way now that people are able to give reviews. I have also used them twice before to service my boiler and found them to be fair priced and honest. Thank you again for all your help and NO up front charges before you even come out.

tony woodison10 Jan 2023
1/5

I contacted this company to book a service for our air source heat pump and was advised the engineer would contact me directly to arrange a date. It took a further two calls to Taylor’s to chase this up. On the day the engineer came, he was not familiar with the Samsung system and had to refer to the instruction manual. He did manage to check the hot water system but was unable to get the heating to work and attributed that to it being so hot outside and had forgotten to check the filters until he was about to go! Said he would come back when the weather was cooler to complete the service. Haven’t seen him since! I contacted him by text a couple of weeks later to book another date but have had no response. I have also contacted Taylor’s 3 times and been assured they will chase it up and get back to me. Absolutely no response. If you are advertising that you service air source pumps you certainly need a better booking system, an engineer who is actually able to do the job and if you say you will contact customers then actually do it. Extremely disappointed with your service having read all the previous positive reviews. I thought by using a local company it would be better but I will now find another company that is reliable and competent to complete the work.

Chris Hamlet17 Sep 2022
5/5

Always a great service! Mark replaced our old noisey boiler pump recently and now we have a quiet boiler again! 🙂

Miranda C6 Jun 2022
5/5

Absolutely brilliant service, on time,very polite, boiler runs perfectly and the bit I liked was that they left the old parts that they changed so that you knew that they had actually changed them...

Dave Hewerdine31 Mar 2021
5/5

My mum has used Taylor's for many years to service her boiler. Always friendly and efficient. When we recently needed them in an emergency they responded very quickly and had the heating up and running again in no time at all. A lovely business to deal with from the friendly office staff to the professional engineers.

Stephanie Bawden11 Feb 2021
5/5

Taylors have not done the work yet, but we are booked in. Yippee. But I do have to comment on the lady who answered the phone and say that she has to be one of the most helpful and courteous ladies I have ever spoken to. Thank you.

Heather Foster9 Oct 2020
5/5

Very good service, good friendly engineer who know what he was doing. The office staff were very efficient too. I would recommend. 😁

Mark Sumner-Wilson27 Sep 2020
5/5

I've had a new oil tank installed and my boiler serviced this year, the level of service and workmanship has been simply superb. Both engineers, James (oil tank engineer) and Charlie (boiler engineer) were extremely polite, professional and efficient but additionally really genuine, affable people. I highly recommend them and will absolutely be using them for all my future boiler needs. Thanks!

Mark Roberts8 May 2019
5/5

We have had Roger from Taylor’s to do most of our boiler servicing for many years, which we have always been extremely satisfied with. Being a very careful, knowledgeable and experienced technician he has always helped with any questions we have on our oil central heating system. We would thoroughly recommend Taylor’s to anyone.

Philip Pass22 Mar 2019
5/5

Roger has serviced my Oil Fired Boiler every year for 17 years (and for my predecessors for years before that). I cannot praise him too highly. Prompt, efficient, very knowledgeable. A first rate Technician and a credit to his Employers.

Patrick Galvin Sunderland13 Mar 2019
5/5

Roger from Taylors has been completing our annual boiler service for years. I could not recommend him highly enough. Always professional and friendly.

Jill Easton5 Mar 2019
5/5

Excellent service from Charlie the service engineer for Taylor's. Arrived on time, laid out dust sheets, worked efficiently and was polite and courteous.

Michael Richards28 Feb 2019
5/5

Oil boiler tripped out over the weekend. Phoned Taylor`s first thing Monday morning. Arranged for an engineer to come out Tuesday morning. First time I have used Taylor`s so not sure. Charlie arrived Tuesday morning. Polite , helpful and efficient. Cannot recommend any higher. Definitely will use this company again.

John A15 Feb 2019
5/5

Excellent company. have used them for a long time now. They were recommended to us in the first place. We would highly recommend them.

Sharon Barnett27 Oct 2016
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