ECH Group Ltd Reviews

Guys turned up ontime as promised and…

Guys turned up ontime as promised and carried out the work quickly, cleanly and most important safely

Can I give zero stars?

Can I give zero stars? So a quick summary, I have an install that ECH did a couple of years ago and it stopped working a month ago, I asumed it was a failed Inverter, so I contacted ECH to assist. They wanted £300 plus VAT to come and look at the issue. I can understand that they dont want endless call outs that they pay for when its user error, but £300! They suggested it was a DC input failure, but still would not help, so I had to get a chap to go on the roof to look at the wiring from the panels. Turns out there was a burnt out MC4 cable connector, so I told them of this break in the DC supply and they asked for a further £300 charge to come and repair it! Can I post a picture of it here? Surely this is an install error or system failure, its not something a lay person should be looking for or repairing and the connectors, panels, inverters etc should last many years surely. TERRIBLE aftercare and attention to customers. I also have another install by them at another property, and that one has failed too, this time its the battery. And guess what, they want £300 plus VAT to assist. Avoid these clowns ADDITIONAL INFO AFTER ECH RESPONSE. Thanks for your reply. but your misspelt explanation is not accurate. I have an email here from Carl Hughes asking for the 360 fee to attend to replace the burnt out connector. Furthermore, on my other install- my discussions with the battery manufacturer have led to THEIR suggestion that the battery has a 'fault'- HardWare issue. And it is not some nonsense about it being at zero charge and needing a manual recharge to get it going again, which, lets confirm here, you are asking for £360 for an engineer visit for 2 hours work. Are you serious!!

Excellent customer service from start to finish. Highly recommend this company as everyone worked to such a high standard throughout.

ECH fitted a Solar Battery for us in…

ECH fitted a Solar Battery for us in January 2026, with Inverter to connect up to the Solar Panels that they fitted so capably on part of our roof in 2022 (plus a SolisCloud app to be able to follow what they were doing). The electrician who came, and spent all day installing it was EXCELLENT. The young man worked hard all day, confidently, competently, and with consideration. It was a delight to observe, very many thanks to him, and to ECH for organising both the 2022 and 2026 work so well, at a very reasonable price. Very satisfied, and pleased to give them a strong endorsement.

I have had a 14 panel solar system for over two months now. Very happy with the insulation and the money I am saving. A good company to deal with.

Post-installation ECH stop caring

ECH are a really mixed bag. Initially (when they wanted our money) they were very friendly and communicative. This soon changed when red flags began to emerge around the time of the install. Things like, expensive install equipment being left on the side of the road unsupervised, or messy wiring on the side of our property that should have been tidied away (we had to get them to sort this out later). These seemed like minor issues at the time but 11 months ago our solar panel system stopped working altogether. Getting ECH to reply to emails or call back when they said they would was a nightmare. Further, despite not (at this point in time) knowing what the problem was, they were somehow convinced that the problem could have nothing to do with their install and therefore we’d have to pay £250 for the privilege of them coming to take a look. This was certainly not the kind of reassurance we had been promised when we were sold on the system and its rosy-sounding warranty, but Fine. We finally got them to come and take a look and the inverter was eventually found to be faulty. However it also turned out that the bird mesh we had paid extra for had not been installed properly (in the words of ECH’s own roofer), with mesh being simply pushed under the panels on one side and simply left off on the other. We received zero apology for this or the lack of communication and were told that ‘there is no connection between this visit and the bird mesh problem’. Except there is: ECH should have come to finish installing the bird mesh properly from the original install but never did. It was the inverter going down which ultimately led to them fixing their own shoddy work but of course they still insist on charging us full price - outrageous! At this point it’ll be no surprise that there is zero responsibility taken by ECH for their oversights and certainly no reduction on the visit fee offered as recompense. The closest they have come to accepting any accountability is ‘well the guy who installed it doesn’t work for us any more’, well that’s just fine then!!! It seems mad that they apparently lack any QA system to actually ensure the quality of their work, with after-care being less than an after-thought. My lasting feeling about ECH is that this is a company simply unconcerned with customers once they have your money and the installation is done and I would advise potential customers to be wary.

Super efficient from start to finish, great team who worked non stop to install. 17 panels installed with battery all in one day, clean and tidy too

A great experience (solar and battery installation)

I had solar panels and battery supplied and installed by ECH Group Ltd. My experience has been very positive in all respects and from everyone that I have dealt with. Carl provided the quotation (competitive and no hard sales) and carried out the survey in a friendly, professional manner with helpful advice. The installation guys and electrician did a great job with the installation being done quickly, neatly and leaving everything clean and tidy. Julie and Leah (office support) were great and I received all the required documentation very quickly. Finally, I spoke to David (technical expert) yesterday as I wasnt sure how to configure the app to align with the Octopus Flux tariff that I am now on (to make sure the battery charges from the grid during the night during the cheap rate period and discharges in the afternoon during the peak rate period). David talked me through what I needed to do and was even able to access our 'plant' remotely to assist in doing this. Thanks guys, you have all been great! We are now looking at getting an electric vehicle and I will be coming back to ECH to install an EV charger and integrate it into our solar system.

I had solar panels installed in September 2025. All up and running within a day. The 3 guys that carried out the installation were very efficient. We've already seen a noticeable decrease in our electricity bill. Happy to recommend ECH Group to anyone thinking of having solar panels installed.

Highly Recommended!

A friend recommended ECH to me back in 2022 and, after comparing their quote with a number of other installers, I used them to install solar panels and a battery at our house in July of that year. The system has been working great since then, and I have recommended ECH to several friends myself, all of whom have gone on to use ECH for their solar installs. I recently used them again to install solar panels at the art centre where I volunteer. The ECH team did a great job again and the art centre is delighted. When I recently contacted Carl to ask if they could take a look at a broken roof tile underneath the solar panels on my house, Carl replied immediately and the team came two days later. They procured a replacement tile, and fitted it – amazing service! I can’t recommend the team at ECH highly enough.

This is the second time we have asked ECH to carry out works for us, and once again we are totally impressed with the service we received. All of the people we had contact with were both courteous and extremely helpful. I would have no hesitation in recommending them to anyone looking for a company to install solar panels. Thank you everyone for looking after us so well.

Efficient service, excellent end product

ECH were recommended to me by several people that I know who had both had solar panels and battery systems installed recently. I contacted the firm independently to ask for a quotation, which they were able to provide remotely by assessing the approximate dimensions and volume of our roof space via the web and got back to me quickly with a quote. They were responsive getting back to me with answers to my questions about how things worked and costings. Once I placed the order, the panel fitters visited to make sure our roof and work space were suitable, they showed up on time, were polite and professional and explained how everything would work. I’d been told all of this when I was referred by a friend so it was re-assuring to hear the same information. They do work very quickly to tight timescales and were able to come the next week after the site survey which was great. On the day of installation, everything happened as had been explained and the whole job was done by 3pm, it would have been sooner but for Fox taking an hour to respond to an issue raised about a battery not connecting sooner. They left the areas they worked on neat and tidy and everything was fitted as specified. James the electrician who hadn’t seen the site beforehand spent time with me working out what would go where as there were decisions to be made about cabling and what would work best and look nicest afterwards. It would be easy not to bother doing this and just slap the stuff in and do the easiest thing, but they didn’t do this. James was great at clearly identifying what options were, how they would work, explaining what was happening and took care to explain how everything worked afterwards, particularly with the app and how the functionality of the equipment worked. A separate team fit the roof panels, they were polite and efficient. James, the electrician was a lovely bloke and knew his stuff. All of the communication which I’d preferred to be by email was very quickly responded to and followed up accurately and professionally. There were no pushy emails for sales bashing, which was nice, just very business-like which was what I wanted. I paid a deposit up front which is reasonable and the balance once the work was completed, all of this is clearly signposted and a simple bank transfer sorts it. There’s some post-installation stuff that needs to happen to register the equipment, ECH do all of that for you and we are still in that process. I cannot fault anything with the experience and we are delighted with the product we’ve been delivered.

Bad communication ech

We had the solar panels fitted a few years ago and every year we have to chase for the fit payment and every time I try to email them I never get a response I would give a minus stars rating if I could. We always deal with julie lovett but it normally takes a few months pust the payment date so I would find another company to use.

Very efficient service

Very efficient service - the panels and battery were installed very quickly and successfully and the setup is running smoothly.

Fantastic experience from start to finish

Fantastic experience from start to finish. Carl understood my requirements straight away and offered a system that optimized output on my roof (10% better than competitors) and found great value battery storage (32kWh). All at a reasonable price. Installation was carried out in a day with a super friendly team. All the paperwork was completed at lightning speed. So highly recommended!

No pushy sales tactics, competitive pricing ,great installation team , made the decision to fit solar and installation very easy Highly recommended company

Although still early days of having solar panels and a battery installed, I would happily recommend ECH. From first contact with ECH my experience has been very positive. The initial quote was very competitive and did not change. The installation was completed efficiently by a very courteous, competent team. A subsequent query was dealt with immediately and satisfactorily. Thank you ECH.

ECH were recommended to me by several people that I know who had both had solar panels and battery systems installed recently. I contacted the firm independently to ask for a quotation, which they were able to provide remotely by assessing the approximate dimensions and volume of our roof space via the web and got back to me quickly with a quote. They were responsive getting back to me with answers to my questions about how things worked and costings. Once I placed the order, the panel fitters visited to make sure our roof and work space were suitable, they showed up on time, were polite and professional and explained how everything would work. I’d been told all of this when I was referred by a friend so it was re-assuring to hear the same information. They do work very quickly to tight timescales and were able to come the next week after the site survey which was great. On the day of installation, everything happened as had been explained and the whole job was done by 3pm, it would have been sooner but for Fox taking an hour to respond to an issue raised about a battery not connecting sooner. They left the areas they worked on neat and tidy and everything was fitted as specified. James the electrician who hadn’t seen the site beforehand spent time with me working out what would go where as there were decisions to be made about cabling and what would work best and look nicest afterwards. It would be easy not to bother doing this and just slap the stuff in and do the easiest thing, but they didn’t do this. James was great at clearly identifying what options were, how they would work, explaining what was happening and took care to explain how everything worked afterwards, particularly with the app and how the functionality of the equipment worked. A separate team fit the roof panels, they were polite and efficient. James, the electrician was a lovely bloke and knew his stuff. All of the communication which I’d preferred to be by email was very quickly responded to and followed up accurately and professionally. There were no pushy emails for sales bashing, which was nice, just very business-like which was what I wanted. I paid a deposit up front which is reasonable and the balance once the work was completed, all of this is clearly signposted and a simple bank transfer sorts it. There’s some post-installation stuff that needs to happen to register the equipment, ECH do all of that for you and we are still in that process. I cannot fault anything with the experience and we are delighted with the product we’ve been delivered.

I chose ECH at random

I chose ECH at random, knowing nothing about them, and I am pleased to say they didn't disappoint. They were professional, reliable, and a pleasure to do business with, especially Sean from the installation team, who really loves dogs.

Great professional service, arrived on time and completed the works in one day. Would recommend to any potential customer. A job well done.

Excellent service from start to finish

Excellent service from start to finish

5 Star customer service and quality

ECH installed solar panels and a battery for us recently and once again excelled in their responsiveness, customer service, and quality of supply and installation. This is the second property for which we have used ECH’s services, following the positive experience with our first property. In addition, three other family members have also used ECH based on our recommendation, and were equally satisfied with their installations. Carl provided his customary quick response to our enquiry and there was no sales pressure, which is so often the case when dealing with other suppliers and contractors. The roof structure was quite complex but between Carl, Shaun the surveyor, and Dave in the technical support team, they managed to find a solution. Post installation support has also been excellent with Leah helping us to obtain the Export MPAN in as short a time as possible. A special thanks to everyone at ECH for all their help and support. We will definitely continue to recommend ECH to friends and family.

We recently had solar panels and a battery system installed, and we couldn’t be happier with the entire experience. From the very first consultation to the final handover, the team was professional, knowledgeable, and incredibly efficient. Leah was great in following up on the certificates and documentation for us. We'd recommend!

ECH did a brilliant job from start to finish with the design, survey and installation of our solar and battery system. The installation team were friendly and helpful and had no problems in answering questions during the installation as well as providing a thorough run through how the system and app worked. Wouldn't hesitate to recommend this local company to anyone I know.

We've had our panels and battery for about a month now. I have been really impressed with ECH. No pressure sales, and offered a number of options at different budget levels. The information leading up to installation was good. The fitting team were efficient and everything was installed quickly. Fortunately we have not come across any issues and have found the system ready to use. Hopefully it'll be easy to set up the runners for charging, but it seems simple enough. Overall I cannot fault the service and the equipment supplied.

Excellent service from all the team at ECH, installation was very smooth and quick (all done in a day). Since the install, solar panels are working perfectly & the app is fairly straight forward to understand.

We’re so pleased that we went to ECH for our Solar installation of 14 panels, a storage battery and link to our immersion heater for hot water. From start to finish our experience was fantastic they completed everything exactly as promised and the ECH staff are so nice and professional.

Excellent service from start to finish and even beyond with aftercare. Survey, quote, installation of panels and batteries followed with advice on how to get the best out of the system (e.g exporting to the grid).

Excellent solar panel installation by ECH. Inverter, car charger, battery and wiring into fuse board done on first day. Solar panels fitted a few days later due to box of brackets got lost in the post. All system working spot on. Registration process and FoxCloud App completed in 10 min. App show all the energy generated by the solar panels where its going. Surplus energy will be sold back to the grid . Great bunch of hard working guys which did the work.

Great communication from start to finish. Team on the day worked efficiently with no fuss at all. Their work was very neat and did exactly what we discussed. Would highly recommended. Michael

Super friendly and efficient team

ECH were recommended to us by friends following the fantastic experience they had. Having now had our own solar panels and battery installed by them, I too can confirm what a joy it was to deal with ECH. Everyone was super helpful, there was no heavy sell, they went at our pace but equally were super speedy to respond and then fit our panels. I can’t recommend the team at ECH highly enough.

Solar energy installation.

Had the solar inverter, battery and charger installed few days ago, the solar panels were installed and few days later due to box of brackets lost in post. Team were excellent, on time. Good work ethics. App is all working, easy to understand. Monitoring system has already generated £5 in revenue.

ECH solar panel and battery installation.

We had our installation just over 3 weeks ago. The team turned up on time and got straight to work. Electrics were completed by mid afternoon with little disruption. The panels were fully installed and connected by 330. Everything had connected and the app loaded and started straight away. The battery updated on the app 2 days later, but there was no interruption to the solar. I am sure this is a good investment, even though it is the summer we have used less than £15 of electricity in that time. It will certainly help to offset costs in winter. We have moved provider to be able to utilise a solar feed in tariff. So at the moment, really happy with everything. We haven't had an issue yet, so can't comment on aftercare, but so far, so good. Very competitively priced. We opted for the larger battery, which fell in our budget.

Solid team

Solid team, and excellent communications from the company all along the process. Very happy with the competency, professionalism, and adaptability to our needs.

Easy straightforward process thanks

Easy straightforward process thanks

HAPPY TO FULLY RECOMMEND

I am very happy with all aspects of the service provided by this established local PV system installer,who provides a competitively priced product. First enquiry to installation of our 16 panel,battery and EVCharger took 5 weeks,with the installation crew of 4 on site for circa 6 hours before handing over a fully functioning system. Communication throughout was prompt and professional, and the installers were friendly and efficient leaving a clean and tidy site. Very happy to recommend Carl and his team at ECH

Good service from ECH

ECH completed our installation quickly and efficiently. They did everything on time and with the minimum of fuss, just waiting for the DNO letter to get signed up and earn some cash from the grid.

I have taken far too long to put up this review as I had the install done in July. I have to say that the quote installation and after service has been amazing. Carl as very helpful with advice and suggestions and was able to beat a quote and provide superior products. The install process was professional, tidy and quick and I did not need the extra cost of scaffolding. The system has worked great; I had one minor issue when a fuse tripped but David was able go fix remotely. I have seen some negative reviews and I was a little concerned at first but Carl put my mind at rest and I am happy that I uses ECH and would recommend. Thanks again!

My first complaint was with the delay in Carl sending the quotes David said he would rather than a brochure of information available online. This was spring 2024. Then after accepting their quote they said they couldn't install the large GivEnergy battery quoted for and that I'd need two smaller ones instead but it would cost me a further £200. I felt held to ransom and reluctantly agreed. The midweek handover on installation was rushed as the installer had a long journey and he said he'd finish commissioning remotely the next day. It took until the end of the week to be running. I didn't get warranty certificates, just a link to the GivEnergy warranty website info. I had a friend with me on installation day and the ECH Group Installer failed to communicate that he fitted a breaker in my loft out of sight from my loft hatch and that I'd need to use it if my power trips not just my usual mains circuit breakers. He said to leave the installation in the loft alone so I never saw or found it and didn't know it was necessary when the power tripped in August. As a result, the batteries depleted and went flat. This is their negligence. GivEnergy asked for a photo of the breaker and have concerns with the ECH Group wiring. I advised ECH of this and they don't accept an issue checking their own homework without attending!!! Carl Hughes a ECH Director, would only get my new batteries recharged from the DC current at a further cost to me knowing they're responsible and it's under warranty according to their contract. I've been advised that I shouldn't have to pay and they've breached the RECC Code of Conduct by another MCS Accredited Installer Director. She advised that I contact MCS and RECC if they still refuse to rectify my newly installed system for free as good will aftercare. She said they should do this for anyone but especially as I'm classed as a vulnerable person due to multiple disabilities, they shouldn't have instructed me to get in my loft and resolve the flat batteries myself. This morning another Installer phoned and said to warn other customers on the reviews. He said that if another company has to do the repair and check or correct wiring to GivEnergy's specifications because ECH Group Ltd refuse, that consumers are within their rights to send the invoice to ECH Group Ltd who GivEnergy should be leaning on as should MCS and RECC once notified. Watch out for poor aftercare and failure to communicate from ECH GROUP LTD.

Having recently placed an order with ECH after tendering with 5 companies I was impressed by the price, quality, speed and ease of dealing with Carl at ECH. The final installation was undertaken smoothly with minimal disruption and the data logger that was provided allows easy access to the power genaration from the system. The Bowling Club is very pleased with the installation and the potential revenue the panels will generate. I would recommend ECH to any others considering solar panels.