Berneslai Homes Limited Reviews

Still waiting to be rehoused 2 years on, despite been in band 2 which is supposed be deemed “very urgent”. They advertise bungalows for you to bid on but they are still listed as awaiting allocation several weeks after the list has closed. Why advertise properties if you aren’t even going to offer them to people? They have lots of properties across the district just sitting empty while there are people with medical needs having to wait years to get a bungalow. One bungalow in particular in Hoyland Common has been advertised twice in the last few months and it’s not even fit for habitation, they are just trying to make it appear that they have plenty of properties that are ready for tenants but they’re not. I’m absolutely sick of waiting. I haven’t had access to proper bathing facilities for 2 years now, I’ve applied for dozens of bungalows and I haven’t had a single offer. How is band 2 very urgent when you are making people wait years?

Despite having a clear local connection to Barnsley (caring for a friend and receiving Carer’s Allowance) my housing application was denied twice by Berneslai Homes... Once initially, and again after I appealed. The first rejection came with minimal explanation, and the staff member I spoke to had a real attitude, which made the situation feel even more dismissive and unprofessional. I then submitted an appeal with all the required documentation, including evidence of my Carer’s Allowance, to show I met their local connection criteria. Despite this, they rejected me a second time. It’s difficult not to question whether this process was handled fairly. When someone actively caring for a vulnerable person is denied housing support (Despite ticking the boxes for eligibility) it starts to feel not just unfair, but discriminatory. This whole experience has left me feeling like I don’t matter...as though the vital role I play as a carer isn’t valued or even acknowledged. It’s hard not to feel dehumanised by the way I’ve been treated. It’s not just frustrating, it’s emotionally damaging and being met with this level of disregard adds a huge amount of stress and pain. To anyone considering applying for housing with Berneslai Homes...I genuinely wouldn’t recommend it. The process was cold, disheartening, and made me feel less than human. People deserve to be treated with respect and dignity, especially when reaching out for help. Sadly, I don't feel I received either.

An absolute joke, no customer service whatsover. You ring up and hear an hour of music and then the call ends. I did a survey after and gave them 1 star. Just like this review.

Repairs and construction are the worse run company ever

Spoke to Andrew today about repairs and adaptations .He was more than brilliant and sorted all the issues out for my mum .Thankyou so much Andrew .

Since when has it become legal to charge lease holders for other people's fly tipping, this is the second year ,Lease holder from brittania house.

Hoyland berneslai homes manager waste of time,save money save money,I wouldn't pay them in chocolate cake.

Not fit for purpose. Untrained staff giving out incorrect advice causing massive delays. I have been waiting to get rehoused since April 2023, it took them 4 months just to process my application and get me on the register, for a further 6 weeks after that I was given false advice about what I needed to do to get rehoused on medical grounds and then they took 3 and a half months after that to do a medical assessment, this made my total wait time 9 months before I was even aloud to apply for a bungalow in January 2024. Also numerous complaints unanswered, it wasn’t until I wrote to my local MPs office that I got a reply and was offered a measly £100 compensation for my trouble. And now I’m told I still have at least another 5 months to wait for a suitable property in my area. This organisation is a joke.

Scrutiny Committee meeting

Had a issue with my gas boiler and for four days i was unable to get through on their emergency tel number, Their website wouldnt let me report it as it was an emergency, Berneslai homes needs replacement, Its just not fit for purpose,

Thernscoe housing officer Caroline, constantly harassing over baby and toddlers toys excuse of fire hazard parked my car Infront of my partners flat been told it's a fire hazard not been funny but half the area a fire hazard old wooden cladding rotting,,, safety I'm area council installed letter box cages left screws poking through other side kids or anyone can cut them selves on them improper fire safety procourtions in adicuate emergency lighting in communal areas in proper fire safety advice given no assembly points no fire extinguishers no fire sprinkler system list goes on

Left with no heating again

Outstanding service all around helping my younger family member with disabilities. Although she did encounter some serious errors, the issues were resolved and to a very high standard. The workmanship I can see is excellent. She had a broken boiler at new year and the engineer was out within 30 mins. Amazing in our families opinion. We are glad to see them settled and safe in their new home.

Offer houses and start collecting rent before they are fit. Then don't fix the problems they promise to and bodge the other. Renting uninhabitable houses to young mums disgusting! House dropping to bits, water running down walls, floorboards falling through with dry rot, drafty doors windows, dangerous gaps in elctrical sockets, rising damp and no carbon monoxide detectors!!! But all signed off as fit 🤯

A huge building, inviting. Office block, conference rooms.

Been waiting eight month for my bathroom floor replaced because the water comes threw my kitchen ceiling. All I get when I ring up is i will look into it yet I am still having to deal with it wetting my clothes on kitchen side cleaning up water all over kitchen side ,it also goes into my electrics and trips the trip switch .they can put a house up faster than it takes them to do this repair.

Moved into a property at the start of October 2022, the housing officer and myself pointed out plenty of damage to the guttering and roof. I was told my actual housing officer was away at the time and she would sort this for me and pass it on when my housing officer returned. It's now March and I have an even bigger hole in my roof and are being told I need to wait even longer. So IV gone all winter with a growing hole in my roof and attempted several times to contact my housing officer with no luck. Make sure to check properties fully before accepting them, some I wouldn't let a dog live in...

Housing provider..... attending a meeting bringing a tenants voice to the landlord

Fantastic

Lovely views over Barnsley BH are on 10 floor at Gateway Plaza