Yorkshire Energy Services CIC t/a YES Energy Solutions Reviews

All good

All good, no issues

Very nice guy give great advice

Very nice guy give great advice

Polite knowledgeable respectful came the day before expecting them 100 per cent recommend

Polite knowledgeable respectful came

The young man Omar was very helpful and…

The young man Omar was very helpful and Explained everything to me that I could understand. So Thank you

Emillie and Paul kind , pleasant, helpful

Emillie and Paul Was very helpful and understanding. Explained a lot and clear to understand

Professional

Professional, helpful, friendly advice and information.

Very Insightful

They gave me an insight into how to save energy to save money around the house, and I know it will be very helpful during the winter season. I am also grateful for the pack theyw ill be sending and further advice that will be given.

Rebecca was fantastic

Rebecca was fantastic! Lovely experience No judgement.

Quality service

After a boiler failure YES energy solutions were very quick off the mark with a sympathetic response. They had a good appropriate boiler installed within just over a week. We were delighted with the project management and the quality of the engineer who did the fitting. He even dealt with one or two minor issues to do with radiators. Delighted to recommend them. Thank you, Emerson.

I cannot recommend this company highly enough. Facing a broken boiler and a freezing house YES moved into gear and got a tremendous engineer to fit a new one in just over a week. Superb communications and service. Thanks Emerson

Polite

Polite, informed and very helpful.

Gave me a £49 voucher which I…

Gave me a £49 voucher which I appreciate but not eligible for any other help so was just getting passed around in circles. Still in 1k of debt so hasn’t been overly helpful.

Definitely more than five stars ... ... ...

I wish there were more than five stars for the service I have recently received. I was so lucky Justin picked up the telephone and he patiently listened to all I had been through and immediately sprung into action in an effort to help with my situation. He was so very kind, polite, professional, positive and just so very nice. I instantly felt better. Within days he had made my dire situation a complete turn around. His emails were full of information and help (I am truly completely useless with technology - he was so patient) and he kept me informed all the way. A truly excellent service, he really is as asset to YES Energy Solutions. Thank you Justin. May I give a mention also, to the two Emma's I spoke to, as they were lovely too. What a lovely team!

Lovely people and so helpful

Lovely people and so helpful Thank you so much

Such a great service

Such a great service

the person i spoke to was very nice and…

the person i spoke to was very nice and understood my problems

Very helpful

Very helpful, friendly and gave lots of support and advice from (Prav Makh) Email sent with helpful information for further support ,definitely recommended Thank you

Great service,polite advisors,amazing…

Great service,polite advisors,amazing fast help with in dept assesment,usefull tips, help solve issues snd put me in to fight direction forward,thank you so much.

I had a great experience

I had a great experience. Your representative was friendly, polite, helpful and well informed. Thank you.

Hello yes

Hi I am Mohamed, I really satisfied with your service and great customer service. Thanks

Amazing service

Amazing service. Emilie was so knowledgeable, kind, compassionate and really understood my situation. She gave great advice and was incredibly generous. I’m very grateful to have had the opportunity to speak with her.

My mum had a boiler fitted by YES ,no problems at all with the process or the boiler since ( fitted 1 year ago) .Mum sadly died and ,as we were putting her house on the market ,we needed the paperwork,which had been lost t

I had insolation and wall cavity done on funding but i reported the balls came out and nothing got do now my home is freezing and i have osterarthrities so the cold doesnt help it

I’m still in shock over the fact how much support and help this team has given to me, honestly I was losing my confidence and hope in humanity and this companies that were making me believe that they will help me. And they have been my biggest miracle and I will be forever grateful for the support and help given to me. You have all my respect and hats off, you are the best and you deserve the best of everything. Continue to good work.

Really helpful, they gave really useful information and advice.

I spoke with a lady who was extremely helpful and kind. The in depth assessment was very easy and didn't take too long and I have been given lots of valuable advice and help. The lady is a credit to your company, thankyou very much!

Very nice and friendly staff and they are really helpful, very nice to talk to, if I could I would give them 10/10.

Helped me and my partner today with much needed help and information the agents we spoke to were very polite and helpful highly recommend.

You don’t even deserve a 1 star rating. This service is absolutely appalling. I am disgusted with the way that this company has ruined my Nan’s house. When they “leave everything as they found it”. My advice is not to hire a bunch of cowboys to do a job that is expected to be done professionally and to a certain standard. Where do I even start with the mess you have left with my Nan? Shall we start with the plasterers talking rudely about my Nan in her own home? With her in the room right beside where they were working thinking we can’t hear them. Arguing with my neighbours. Mocking the Welsh accent and shouting and swearing at my polite neighbours because they parked the company van on their drive because they were politely asked to move. The lack of respect for the property was disgusting. Marks and glue stuck to the brand new sofas. Stains on my carpet. Marks over every wall of the house. Even rooms they weren’t even working in. My glass bedside table has a massive chip in it. I have 2 Ariel sockets that have been taken out and not covered back up resulting in my walls having 2 big holes in them because they can’t even finish off a job. My sockets don’t match what the house originally has. Plasterers have messed up the job and covered up the main bedrooms lovely wooden windowsill and replace with plywood. A ginger bloke from the valleys that came to do the outside insulation was rude and disrespectful, going through and helping himself to my grandads work tools. He then began to talk about my Nan calling her every name under the sun which is recorded on CCTV, he later found the camera and knew he’d messed up so decided to stand around with his hands down his pants then rubs those same hands all over his face. My nan comes back to her home after a few nights away to find rubbish all over the garden and drive, even in her own home. Plastic lids, drink bottles, cardboard, paper, strong bow cans all over my garden and drive. I had open packets of donuts, crisps, pasta pots all over my kitchen worktops and table. The carpet had to be pulled up in some rooms to change the pipes, pointless then even putting the carpet back. It’s like they’ve just placed it down and not bothered to fit it properly. I can still pull the carpet up from any edge because it’s not done properly. The electrician, people doing the solar panels and the guy doing the boiler, Josh. Were all lovely, they were polite, respected my home and apologised for the mess. This company needs to rethink which companies they hire to do the job because the plasterers are the most rude, disrespectful people I have every met. A bloke with one eye and 2 young cowboys have disrespected my nan and her home. Absolutely disgusting I wouldn’t recommend using this company free of charge or not

I was supposed to get an in depth assessment but the appointment time never had a call so I don't know what happened I sat here waiting on the 26th March for it which was. Supposed to be between 12pm and 1pm

Cozi was amazing very kind and genuine she has helped me hugely and I feel I can get help on my situation that will be solved soon

Very helpful and informative telephone conversation. I came away with three companies to contact to see if I was eligible for assistance and an assurance that if I had further queries regarding the telephone call I should call again for help. I was also told (firmly) that if in the future I was struggling to pay my fuel bills I should (again firmly!) contact them for help. I was very impressed and very pleased that I agreed to SSEN referring my phone number to YES energy solutions.

Absolutely fantastic company who help people with their energy either by offer energy saving tips and also offering if you qualify to get vouchers, I would definitely recommend anyone who is struggling with keeping warm this winter these are the people to reach

Keep Herefordshire Warm a brilliant idea!!! Many thanks to Hayley who did both my telephone calls. Lovely lady, friendly, helpful & very informative. Energy saving pack brilliant too! Thank you Hayley x

Prompt service, thorough discussion and lots of clear information, but all basic, generic stuff, despite all the questions. So if you're new to energy saving, great, but if you already know the basics and are looking for tailored advice, you won't find this helpful. While SSEN said it was government-funded, this company said they were funded by SSEN, which obviously affects their motivation and personal data collecting.

A very helpful energy solution provider . They gave me brilliant energy smart saving tips, to help me manage my energy use. I also received a free home help pack with some handy gadgets that help keep the home warm. Customer service agents are mega helpful, as i had an in.depth asesment and they helped me loads . I 100% recommend this service to anybody who needs that little help keeping up with bills and staying warmer especially with winter approaching🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 Thank you cadent yes energy solutions. I appreciate your help and solutions today😀

Excellent service and so helpful. So thankful that I was put in touch with them. Would definitely recommend. They helped my wife out Paige so much!!!

YES Energy Solutions never return calls or emails. When they did a site survey on my bungalow, they never told me they had not included solar panels in the air source heat pump survey. After much research, I found out that an air source heat pump would be more expensive than my electric under floor heating. The Heat Loss Report I finally obtained from another source had various errors and it stated that I was responsible for checking everything was accurate. Buyer be aware as heat pumps may be more expensive to run. But if they don’t supply the report, how do you know if it’s accurate??? Update: I had a reply from Adam via Google, with regards to my review and I rang the number he gave me. The lady I spoke to could not find me on their system. She also said I had selected the wrong option, but she would email the right department and get them to ring me. Well, guess what, I have had a phone call from YES today, saying someone will be in contact within 2/3 weeks to see what can be done about fitting solar panels. Watch this space. 🤷‍♂️

Great experience of PV installation, as part of government scheme. All went smoothly from assessment to install. Highly recommended.

I had a wonderful experience with this organisation. I would like to say a very big THANK YOU to Philip who came to knock our door to introduce us to this scheme about new boiler and under floor insulation. He is extremely helpful and very polite. I would also like to mention Amy and Ian who answer my telephone calls every time I call. They are brilliant people. Please keep up the good work. You are amazing people and doing an amazing job.