British Gas Social Housing Ltd Reviews

Absolutely out of control!!! I know 5 people of which british gas have made markers on peoples credit files from 'computer generated errors' I've paid all my bills on time, everytime, and as their computer didn't recognise my payment they issued a late payment note on my credit file, completly unknown to me, diabolical, ive spoken to multiple colleagues who stated that this should not have happened and they are really sorry, DO NOT USE THIS COMPANY!!!!!!

If I could give zero stars I would! Ripped us off throughout our contract, we decided to switch as we were sick of being ripped off, switched and cleared our final balance and then they randomly billed us after our switch even though we hadn’t been with them for ages, we refused to pay as there was no proof we owed money so they sold the fake debt to to debt collectors! Criminals and extortionists! Please avoid this vile company completely!!!!!

British Gas treat you like utter garbage. Something they’d scrape off the bottom of their shoe. They’ve been added ‘missed payments’ to my credit file for over 2 years. When I couldn’t get a loan for a much needed car, Equifax informed me these defaults were the cause. British Gas lied and ignored my complaint. Since found out they commonly do this when you pay via the app. Vile company. But there again you can be when you’re untouchable .

Spent over an hour on the phone getting passed to several people, they changed my meter to pay monthly without my permission!! It's been changed back to pay as you go top up, but got to wait 30 days for it to be back to the way it was,!! Now im stuck with a direct debit of £60 due tomorrow after getting reassured that nothing would come out till January this phone call was ""recorded for training purposes "" you cam listen for your self he stated nothing will come out tomorrow outnof order, also stuck with 1.00 on the gas would I put the emergency n as normal or would I just put the heating on without it going of who knows I dont because this is not what I wanted in tje 1st place you did this on your own account I never asked for a monthly plan nor did I ask for it to be changed unacceptable and not even a sorry I do how ever have an email black and white saying you take responsibility but thats it absolute joke

They don't even verify details for creating accounts. Somebody used my details to create an account and I received a letter that I am owing money to them for a gas meter. When I talk to them to remove this bill from my name they started asking to provide an agreement. I am a international student and lived at my family friends and just used that relevant address in Manchester for 2months. Non of there email addresses work or monitor emails. I am in a great trouble. If talk about there operators, they don't cooperate, One of them said that she has filed my case for escalation and submit a complain as well but still not received any email or phone call. I don't know whom should I talk to, I really dont know. Being an international student I am in a great stress, all the time searching for some contact or email which could be helpful. My assessment are due and I cannot focuss on my studies.

I have been having issues since the 18th june many lost and wasted hours talking to clueless agents with still no resolution. Dreadful company wouldn't even give it the one star if that was an option to give it a 0 .....avoid at any cost.

Worst company been calling since August to resolve my bill and never got an answer

British gas came to the house to fix the outside light (we pay a monthly service plan/insurance policy,), they refused to fix it, because the lighting ring wasn't earthed. The house (bungalow) was built in 1965, so earthing the lights wasn't required by regs at that time. He said he could return later that week, in order to quote for upgrading the lights to earthed. He came and took just under 2 hours to do the QUOTE, he charged £360, FOR THE QUOTE itself. The quote for the work was ,£6350, to rewire the lights , NOT the sockets etc, just the lights. IN A BUNGALOW with good loft access. There is 8 rooms. The labour was 2 men, at £550 per day for 4 days. So 8 "man days," basically meaning 1 man would effectively take 1 whole day to do each light! They also insisted we have a new consumer unit because "there wasn't enough spare space on it".He also insisted that each switch would probably need external trunking down the walls, which of course is ugly. Just out of interest, I asked a local independent electrician to come and take a look, he did a FREE quote, which came to £600, materials included. With the cables INSIDE the walls, which he told us, already had conduits in! So TEN TIMES cheaper, and the existing consumer unit has 3 spare spaces on, so perfectly acceptable. This is just a warning, to vulnerable, naiive people, that you could very easily, be paying TEN TIMES more than you need to.

Worst company to go for home care warranty. I had an issue with my electric tripping off, been with B.Gas for many years and every year they come and check all my electric and gas. Engineer came after I reported an issue, he advised that I need to replace the whole Fuse box at my cost, INSTEAD OF JUST REPLACING A FUSE. Even he advised that get another electrician and just replace the Amp Breaker to a higher amount. Why could he not do it himself, why waste my time taking time off from work and to be told that I needed to have the fuse box replaced when the job could been done by just replacing a fuse.

Avoid this company at all costs no staff member can solve simple things spent hours of my time to the point i get them to repeat what i have said then do the same thing as 3 people before worse customer service ever not got a clue and been told on Trust pilot to contact them on x and facebook don't do either waste of time having staff if everyone gives you different answers to same question even told me to top up a smart meter gas card even though my meter isn't smart I would rather be cold then carry on with these Jokes 😡

I have reported the smart meter to be faulty and sending incorrect readings on multiple occasions. They refuse to replace this after being escalated to the energy Ombudsman they have audacity to appeal the decision when they know they are in the wrong and trying to rip off their vulnerable customers. I have raised this on multiple times on webchat email to be ignored on more than several occasions. I was told not to pay until this matter is resolved by the Ombudsman and they send it to BW Legal that continue to harass me for payment. Then I go onto the webchat and they tell me not to pay so make your mind up. The Ombudsman awarded me compensation and they are refusing to accept the decision. Therefore I have taken upon myself to contact, my local MP, the energy Ombudsman and a solicitor about this who said I would be well within my rights to take legal action regarding the destress they have caused as a result incompetence.

Horrible really Horrible company 2021 to till 2025 I had pay as you go meter every months I top up in gas electricity meter by my bank account February 2025 I moved my meter on direct debit yesterday I received email by BW legal thay said £ 306 you pay you have debit I called British gas I spoke with 8 staffs I explained I had 3 year top up why I pay this amount they couldn't help my I have all bank accounts statements which I top up BW said if you not pay we charge you I spend my all day on phone call they don't help my they are horrible. I am single mother I hardly afford my bills food etc. when I transferred my account pay as you go to direct debit I already top up 100 pounds they don't give me back my money thay staff are very very unhelpful really really horrible British gas

Absolute joke this company honestly I phoned up beginning of December to tell them I'd lost my job and asked if they could help in any way as I have had the last wage I should of had from my previous employer taken for apperant damage to vehicle anyway they told me yes we can credit you with £79 pound but you will need to pay so much back fine told me to go to the pay zone as I only have electric in the property as well as water no gas so I'm on a pre paid meter KEY guy at pay zone said he's not got a clue what I'm on about when I asked for this ZERO BALANCE TRANSACTION British gas told me to ask for so I phoned them back after being cut off god knows how many times they sent me the information to do this via text message so I go see the pay zone guy show him the message and he said that's for a card you need it for your electric KEY at this time I'd already run out of electric and needed to phone them back but couldn't get through till the morning so I borrowed £40 off my neighbour the next day Go to the pay zone put the money on the key but while I was there I phoned British gas who told me that the £79 pound was put on my gas account how many times I told them it's electric only provided by you why is it on a gas account anyway this guy gives me a RTI number told me to give the key to pay zone guy who does what this guy on the phone tells him to do well you won't believe it's wiped the KEY clean took the £40 pound I just borrowed from my neighbour and totally wiped the KEY not able to use it anymore I couldn't believe it the guy has put the phone down on the shop keeper has he's trying to explain what just happened so I lost the £40 pound still no electric I phoned again they tell me I will need to have a smart meter installed guy turned up saying you don't need a smart meter I'll give you a new key wiped off the emergency and put a tenner on this is the 22nd December asked him about the £40 pound and the credit I was supposed to get said he can't do anything about this that £10 lasted one day and the emergency was at first £10 but now it's only £6 so if the £10 lasted one day that £6 pound went in no time at all I was left all the way through Christmas with no food because I had to throw it away because it was going off all the food out of the freezer and fridge and was eating cold tins of baked beans and spigetti hoops that's all I have had its coursed more problems asking them for help and with this I thought f the £79 pound credit because I didn't get it anyway I managed to get £30 credit on the 3rd January it's gone already and I'm on the emergency again after phoning again today only to find out that they have put the £79 pound I didn't receive on my account and paying something I never received so far they have left me over Christmas with no food or electric to keep warm wiped £40 pound off a key I borrowed from my neighbour who I have to pay back added a credit to my account what I've not even received and I phoned them again to make a complaint the guy said he would phone me back and he hasn't so I opened up a account with British gas online to see what was happening and the guy hasn't even filled the complaint I made worst experience I have ever had in my life and the worst Christmas ever

If only I could give 0 stars I would, british gas left my father, 74 years old with health issues 3 days with no gas due to a error on their part, they are not interested in getting the supply back on just tell me a engineer will with us in 4 hours and no engineer shows up, 4 times appointments have been booked and failled to attend, cannot change suppliers until british gas put the connection back on so still with no gas in the middle of winter! Stay well clear of this company if you can.

Absolutely shocking! Customer service is a joke , the engineers don’t even have a clue what they are doing damaged my fuse box and was not able to carry out my smart meter upgrade on a few occasions , just called me five minutes before my 4 hour slot and cancelled on one occasion they said they will compensate for the inconvenience , well I’m still waiting for that Haha!

Booked a boiler service via the phone and they did not even bother to tell me that they need to open the cover of the boiler. Engineer came in 3 weeks later, did not even bother to unscrew 6 screws, he just popped a sticker on the boiler advising it was not safe to use as he could not service it due to access. Guess what and why? Tried to sell me their new boiler since ours "was not safe" for 3K. Ended up paying 75£ for a sticker. Since we're regular people would have expected such a big company to tell us how boiler service is done(this was the first time for us) and even when they came would have expected to say we're not going to charge you as we can't do the job. Never again!

British gas are being given me estimated reading even though am ysing smart meter reading. They keep dropping different amounts on my account. I have spoken with their customer service but they are not care about you but about their profit. I spoke with them yesterday 29/07/24 to find out my cost for the month of July but I was surprised when I was told that I used about £90 alone on electricity while the while am having less than £90 for both electricity and gas from my ends. See attached

My meter had the error code displaying 'call help' and the boiler was showing 'f28' so therr is no heating or hot water to the property. I phoned and was instructed I'd have to wait until the next day due to no appointments being available, despite me having a one year old. The initial appointment time was 8am to 12pm, I waited and no one came so phoned up then they said they'd have to book me in again for 12pm until 3pm. The same thing happened which was 3pm until 5pm. When they didn't show again, I phoned and they said the engineer was on route and they've extended the time slot until 6pm. It's now 6.30pm and the engineer has still not been and the house is still without heating and hot water. Absolutely disgraceful service. No care for customers or the children.

"Avoid British gas at all cost" They didn't bring bill for almost 11 months when they finally brought it it was almost £2000 for just gas. Prior to this I spoke to multiple staff to figure out if I was In debt they said no. Boom almost 2000£ debt. The staff are not well trained they seem very clueless on what is going on with my account. I decided to pay this debt on monthly direct debit which was set up by a member of thier staff, they said the debt was going to my credit score if I didn't pay before 1 year, I agreed to pay within 1 year. 2 months went by no money was taken from the direct debit, I contacted them again they said the debt was going to my credit score regardless of how I pay because I moved to another supplier which I was never told. I called them more than 10 times for them to please take the monthly agreed payment it was to no avail. It took months and staying on the line for multiple hours before this could be fixed. Then I moved my gas to another company by June 2023 they blocked it I called British gas to ask why I can't move they said they have rectified it I called the other company they said it is still blocked this is October 2023 I am still struggling with British gas on phone just to be able to move. I am writing this review with a very sad heart because this company has caused me so much mental, emotional and physical stress and trauma that I still haven't gotten out of. I am still in shock how clueless the staffs are. If I could change the hand of clock I would never go close to a company like this.

Moved into my first bought property December 22, I was made aware the property was using gas and electric with BG. I never received a welcoming letter with the code on for me to be able to set up an online account, after 7 days of ringing I was able to speak to someone who didn't understand what I was trying to do? They have me a 6 digit number which only turned out to be a account number they'd just created for me and made things worse and confused themselves. After 4 hours again, waiting on the phone they appeared to just changed the names on the previous BG account to our names!? I then could not get hold of BG via telephone, email, online chat or letter. This ended up me being "liable" for the previous owners bills they hadn't paid for!? Long story short, BG is a joke and I switched to EDF as soon as I could. I now also have BW Solicitors after me threatening baillifs for money I don't owe...keep trying! Oh and don't go with BG!