OVO (S) Gas Limited Reviews

Refund

Ive always found OVO staff helpful and friendly, as Sam was yesterday

While I had Boiler cover with Ovo I had…

While I had Boiler cover with Ovo I had problems with the Danfoss valves and Ovo sent out an engineer after I payed the £60 excess. Unlucky for us, was the fact we could be home when engineer came and we asked our neighbour to open the property so he can do the work . After he changed, allegedly both valves, one for ground and level 1 and one for 2nd floor he left stating he changed them both and tested them working just to find out today after months that the valve for 2nd floor is still the old one from 2016 when the property was built and first time sold I found out because is not working anymore and needs to be replaced and when removed the red sticker on the back states “Warranty Dec 16” So yes! Careful with engineers sent out by OVO! Keep an eye on them when doing work and always check the work they have done

Good customer service

Good customer service

App easy to use

The app is easy to use - can view and adjusts things myself easily without having to constantly call someone One flaw - Don’t like that they auto want to make decisions on my direct debit ( I wanted to be paying more to create more of a safety net of winter. They kept “auto” wanting to change my direct debit to half the amount which would actually put my in debt.

Some advisors are fantastic

I spoke with Natalie who was very helpful and got things sorted pretty quickly without any hassle. However, I cannot say the same for other advisors.

The conversation was good

The conversation was good

The customer service agent was…

The customer service agent was EXCELLENT in every regard and resolved the issue in a manner her colleague was not able to.

👍👍👍👍👍👍👍👍👍👍

👍👍👍👍👍👍👍👍👍👍

MY home was flooded and caught fire

MY home was flooded and caught fire. I had 3rd degree burns was made homeless. Instead of helping me, they try to sue me when I am trying to sort housing out with the council with half my flesh missing but they don't care. Recovering and finding a home y'kbnow to live in - so much more important than their money right now. Its going to court. Stay well clear. If your home burns down they won't show you any courtasy.

Last three day I was talking with the…

Last three day I was talking with the customer service very very good customer service very good woman she helped me a lot

Payment of bill.

The person I spoke with was very well versed polite and courteous in response to my phone call, he was a credit to the company, well done.

Very natural, friendly and helpful

The agent was very friendly and I really felt she was genuinely wanting to help. She explained why the issue happened and confirmed my reading had been submitted.

All sorted just a glitch in the app

All sorted just a glitch in the app

A great experience in…

Sian was very helpful and empathic in dealing with my situation. She was practical and clear about the next steps and alternative options open to me whist being friendly and open.

Engineer suggested time and date and…

Engineer suggested time and date and arrived on time and was efficient.

billing enquiry

customer service excellent problem resolved quickly

No response!

I emailed you because the link for my FITS reading, that you sent me, was not working, I got no response, but kept trying the link and eventually it did work. Maybe a glitch that you fixed? Still, no response, but then you email me, asking for a rating on your response - priceless! 🙄

Quick response very help full on the…

Quick response very help full on the answers . Good customer skills .good service from OVO

Excellent service

Excellent service. The engineer was polite and extremely professional.

Absolutely dreadful

Absolutely dreadful

Please do never get it to this trap, dont know how much money I have lost. Switched to another competitor and already my bills are around £70 less that it used to be. Cancelled my account been more than a month still hasn't got my credit back. There chat and customer service is absolute jokey. Please dont get into this trap.

Quite possibly the worst company I have ever dealt with in my life. Not only did they delete my account and have no understanding or explanation as to why but when I requested to switch to the energy provider that I wanted to be with the rejected the move multiple times. I called multiple times on the 3rd February to ask why it was rejected as that is when my lease started and they specifically advised me that my energy provider would be taking over based on what the national grid says. Now when I call them again to ask for my closing bill they advise me that I’m still with them. I’ve specifically told them that I will not be paying for a penny as I was lied to regarding the fact that the energy provider I wanted to switch to was taking over. DO NOT USE THIS ENERGY COMPANY. I know all your calls are recorded and I have evidence of the calls that were made.

I strongly advise people to avoid OVO Energy. I contacted them several times about my account and spoke to 4–5 different customer service advisors. Every single person gave me a different price and different information. There was no consistency and no clear explanation. The customer service was also very poor and disrespectful. Instead of solving the problem, they only created more confusion and stress. As a customer I expect honesty, transparency and professional support, but OVO Energy completely failed to provide that. I wasted a lot of time and still did not get a proper solution. Because of this experience I do not trust this company and would not recommend them to anyone.”

The worse customer service I have ever received. They have incorrectly set up multiple accounts for me and when asked to delete the ones that should not to be linked to, they have ended up deleting other peoples accounts and nearly cutting off other peoples homes electricity. I also arranged for a smart meter and they went to a different address. They’re now trying to offer me an alternative date which is 4 weeks later.

AVOID AVOID AVOID!!!! When I went to close my account and move provider they credited me with over £1,000. I called to challenge this only to be told it was correct. I then proceeded to use this money to clear my credit card. 3 months later I got a debt letter chasing me for the amount. Which I disputed but eventually agreed to setting up a pay plan. Having never missed a payment, 1 year later I got a letter stating they were moving my account to a 3rd part debt collector, charging me for this and may add a default to my account!!! An utter nightmare. And anytime I call them I get shipped offshore to someone who is rude and doesn't get my issues at all. Spend 90% of the time on hold. AVOID AVOID AVOID.

1 more bad review amongst a thousand already bad reviews, but they clearly don't care. This company should be shut down. Made a £10 payment and my electric went off literally hours later, phoned the customer service line spent 45 minutes on the phone instead of accepting the payment reference number, for the £10? Made they were asking for screen shots of my online banking which is completely wrong!! Disgusting customer service from a Robot like lady called Lusanda today at 10:03am phone call made from Bristol. Disgusting customer service, had I not been working from home today all of my food would have had to have been thrown out from my fridge and freezer as Ovo have a stupid system on pay as you go where you have to physically go and turn your emergency credit on instead of it automatically coming on! To frightened to put any more money on my electric now incase it fails again!! Complaint to Ovo and the ombudsman will be incoming. Update: stupid response from Ovo stating it doesn't always make it automatically to the metre despite the fact I've had no issues in 3 years! Clowns.

Fine, but in the time since I joined my direct debit changed unexpectedly even with a smart meter. Trying to do something as simple as changing bank details is a Byzantine process, involving calling their poor reception helpline and trying to decipher what they’re saying.

I joined this energy provider in August, and since then they have consistently failed to bill me correctly. After just one month, they increased my payment despite this not reflecting my actual usage. I have submitted accurate meter readings showing what I am using, yet I am still being charged more than my recorded consumption.

I been with ovo for few years now. First time I contacted them because of my new electric car. Unfortunately customer service was so poor. After settling up online account and ovo energy account I couldn't find my cars compatability. It took me three days to do this process and one month to change my electric meter in to a smart meter. Someone with common sense can ask my car make and sort it out state away. No one knows what they are doing. Should change the supplier now

Absolute joke of a company closed my account back in march. 25 without any say so or asking myself never had any problems with them before so went to a new company who said they had refused their approach to supply On phoning Ovo again to question them the agent said you owe them nothing and on a further hold confirmed they don’t any longer supply services to my address so I can go with who I wish her words Now I received a bill for £900 on further investigation it turns out ovo were in partnership with someone else who failed to notify anyone of their workings so I now have that debt but everything’s ok they apologised steer clear of this company they are a countrywide disgrace customer service my arse

I can’t even put into words how appalling OVO energy have been as a provider. This review would be hundreds of words if I attempted to list all of my complaints. Their customer service is an absolute disgrace. I will never use OVO energy again. I would not recommend using OVO energy to anyone. I have given them one star as my rating as it is the lowest score allowed but they don’t even deserve 1 star. Absolutely appalling!!

This company has the worst communication on the planet stay away from them, completely incompetent of supplying a service. I wanted to complain because they were about to raise my direct debit from £90 a month to £176 I wanted them to justify this but unfortunately they can’t.2024 I paid £756 for the year 2025 I paid £699 so how do they calculate a monthly direct debit of £176 Everyone needs to report this company to the energy ombudsman as they are getting rich on your over payments cancel your payments and pay by standing order and get out when your contract ends

Save your self a lot of distress and sitting in he dark and cold. Choose a different company. Their online top up and top up app work infrequently. 99% of the time it fails to process your top up. Payment .Tried multiple bank cards. This is a Ovo fault and they are disinterested in hearing about it or fixing it. The support staff don’t listen to your concerns let alone offer solutions. We switched energy suppliers today

I had a very disappointing and stressful experience with OVO Energy regarding a closed account. When I informed OVO that I had moved out, their team confirmed that all checks were completed and my account was properly reviewed and closed. A refund was even issued, which clearly indicated the matter had been finalised. At no point was I asked to provide final meter readings while I still had access to the property. Months later, OVO reopened the issue and requested meter readings that I can no longer provide, as I no longer have access to the previous property. This is not my mistake — it is the result of poor internal handling and lack of communication by OVO at the time of account closure. This ongoing back-and-forth has caused me significant stress and frustration. It has completely damaged my trust in OVO Energy. As a direct result of this experience, I am now switching energy suppliers for my new home as quickly as possible. I would not recommend OVO Energy based on how this situation has been handled.

2.5 years we've been with them and all went well until we bought EV car. At first all was well. Good tariff at 7p and reasonable app. Then the greedy corporate green eyed monster showed itself. The tariff doubled and the app shutdown and replaced with another. The app failed to talk to the car and so I cannot control charging at all and just to add insult to injury, because I'm not going through the app I get charged 25p. Customer service is slow and unhelpful. Do I recommend OVO? We change to Octopus in January. I can't wait.

All seemed ok until I decided to switch. As per Instructions I left the Direct Debit active and provided a closing meter reading manually (despite the fact my smart meters were being remotely read throughout the contract). Anyway a DD of around £170 was paid shortly before the end of the contract and I looked up the T&Cs which said any account closed in credit would be refunded within 10 days automatically, fine -all good. What could possibly go wrong. You guessed it…. it didn’t happen and when I started making enquiries as to what happened, they were no longer able to directly pay the amount of around £192 due to the time-lapse since the account was closed. Who would have guessed?? On calling customer services, it was clearly beyond anyone to tell me how this happened, which was strange as they were really good at taking my money every month without fail… the only solution possible…. a cheque!!! An old-school, carefully scribed promissory note, bestowing on the bearer a princely sum, to be sent post-haste by the hand of the finest envoy (and hopefully not intercepted by a pesky Dandy-Highwayman). Still waiting for it…livid. Putting in a FOI request to the big energy suppliers to see how much money they hold from in-credit closed accounts and the interest earned. Clearly a business practice to cynically squeeze out every penny. Huge public interest I would suggest, especially if my journalist friends take an interest. A cheque, really!!! I wonder what the response would be if I pushed to pay monthly by cheque….. FAIL!

Thanks to Nonhlanhla my gas meter problem was resolved weeks after moving in and several calls with other customers representatives who weren't much help. She also raised the issue to the right department, allowing me to get my credit refund. Nonhlanhla is an excellent communicator and an exceptional problem solver with a great attitude. She has been very patient with me, explained everything clearly, has arranged an emergency engineer, and made sure to send follow up emails to sum up our conversations and inform me of the next steps to be taken. Best customer service representative ever. Thank you Nonhlanhla if you are reading 😊

I spoke with nomali today as I had paid Money onto my gas through the app and the money hadn't added to my metre but had been taken from my account. Nomali was amazing helping me by putting credit on the metre as the money I had put on via the app was the money set aside for my heating. The only complaint I have was that I was asked to borrow money from friends so for that reason I've given today's call four stars. I shouldn't be in a position where I should have to borrow money when their app hasn't worked, but I am extremely grateful for the service that she gave and put in emergency credit on the metre until my money comes back to my account. She also was great by helping me with the warm homes discount and sent me an application for this

Possibly the worst energy company going. I purchased the house next door to mine, the previous owner was with OVO Energy. I called them the day I got the keys and said I want both the meters removed and they said it would be £106 for both. Cool, booked and appointment to which they didn't attend where they then said that I had only paid £106 and I was like yeah, you told me that was the cost! So they said no it's £136 to removed the one meter and I need to pay the extra £30, I said I'm not paying it when you told me one figure a few days ago! Im not being scammed. The lady then said well as a "gesture of goodwill" we removed the £30 extra cost... WHAT? Like you're doing me a favor when it wasn't that price?? Then finally we get the gas removed and they tell me I owe money! When is as explicitly told I will not pay any standing charges leading up to removal. So I had to contact them to remove this. The house has a "Pay as you Go" meter, and it had a huge debit on the account which they eventually cleared by making me go back and forth to the shop for 3 times before the figure was cleared. The account was then in credit by £60! Then today I get a text saying I owe electricity. Well NO I don't ... I pay by a meter.. how can I possibly owe money when it's a pay as you go meter? Absolutely appalling service! Please never sign up to this however promising they look, I've had nothing but problems since day 1! I have come here to edit this due to the fact that they have not sent me my refund! They are telling me I don't have one! This is appalling theft by this company! I have all my evidence of my credit! Never use this company!

I was moved over to OVO Energy when SSE closed, so I had no choice at the start. Unfortunately, OVO has been the worst energy supplier I have ever dealt with. Firstly, their customer service is unhelpful. I was paying £250 a month for electricity, despite living alone and using around £60 worth. When I called to reduce my payments, I was told nothing could be done. Even after escalating the issue, no action was taken. Secondly, their approach to billing is inconsistent. If you owe them money, they call constantly to chase payments. However, when I was in significant credit, they refused to refund me and repeatedly came up with excuses. Overall, OVO Energy has been a very poor experience, and I would not recommend them. If I could give 0 stars, I would. I have since switched to Scottish Power, and the difference is clear—they genuinely care about their customers.