EvoEnergy Limited Reviews

I selected Evo to install my 320 kWh high voltage Electric HGV charging infrastructure and what an amazing job they did from the initial project planning, through to install. After a very difficult experience with another supplier that seemed to take an age to get to a contract stage, Evo made it a breeze for me, taking care of the DNO notifications, contractor management and planning. They even provided me with a full O&M manual complete with all drawings. Will use them next time.

Working with TEDOM Power, we regularly use EVO for advisory support, outline drawings, detailed design, and installation delivery. At every stage they have been excellent to work with – professional, responsive, and consistently high quality.

they let them self into my building…

they let them self into my building nocked on my door an said there was a fault with meter. and told me an engineer would be out to fix the meter. i had only just moved into address an engineer came out i let them in to fix it. i had not signed up to them or heard of them. the engineer left with out saying anything. they had fitted a pay as you go meter. i called them they told me on the phone i had called them to subscribe i reminded the lady on phone they say they record calls all of a sudden she told me there would be no switching company charge they also did not put a batterie in there payment box thing so leki went off i lost a full freezer of food, they also left so fast no one explained how to use the thing they had not put a batterie in the box. i presumed they where something to do with the housing association. i was literally Cond. what do i do about it .

Excellent service and installation by EvoEnergy! The team were very professional and made the entire process go smoothly. The solar and battery install was completed on schedule and I’m very satisfied with the results and the savings. Thanks again!

EvoEnergy delivered another Solar PV project for DPD at the new Docklands site. Their team worked efficiently around our operational needs and provided a fantastic rooftop and carport solar solution that aligns with our sustainability goals. "It's great to work with a partner who truly understands and supports our long-term sustainability ambitions."

EvoEnergy installed solar panels at my property in 2010. I am now selling my property and need an MCS certificate to verify that the installation is structurally sound. It was EvoEnergy's responsibility to send this certificate within ten days of the installation being completed - they did not. I have emailed the company three times to request assistance and have only received computer generated responses saying they will contact me within two days - they have not. It is clear that they do not care about their previous clients and are not interested in providing any sort of customer service - even to address their own failings. What a grubby company this has become.

Non-existent customer service

EvoEnergy installed solar panels at my property in 2010. I am now selling my property and need an MCS certificate to verify that the installation is structurally sound. It was EvoEnergy's responsibility to send this certificate within ten days of the installation being completed - they did not. I have emailed the company three times to request assistance and have only received computer generated responses saying they will contact me within two days - they have not. It is clear that they do not care about their previous clients and are not interested in providing any sort of customer service - even to address their own failings. What a grubby company this has become. EvoEnergy's reply is untrue. In 2010 they were installing in domestic properties and they did install my solar panels. I know which company installed my panels. Everything I stated above is correct and EvoEnergy's reply does them no credit. They let me down and now they are trying to pretend they never installed in domestic properties which is not true. When they were a young and growing company they were happy to take my money but now they have become a wealthy and powerful company they are trying to intimidate a customer because they could not be bothered to help when asked. Pathetic. I have no idea why they refer to repeated calls or door to door door selling. There is no reference to anything like that in my original review. Perhaps they have become even more incompetent than I first thought.

We have used EvoEnergy for a few solar projects now and every time the communication has been excellent throughout. Post project we have been kept in touch with how our panels are generating, any problems that have come up have been communicated and dealt with effectively from the Evo team

I moved in to my new property in July, since then my partner and I have been constantly chasing our bill now nearly in March we are still no further on. I have called in again today to be told that they have no idea why we have not been switched over yet. So I was placed on hold to be put through to the correct department to sort it all out for me. I am over 3 hours on the phone now and have been constantly put through to the wrong department. I have been told that they are aware so putting me back on hold and that someone is waiting for me. Still nothing. This company is terrible, if i could give no starts i would. All i want to do is sort my bill out. I want to pay my bill, how hard can this be.

Don’t touch with a barge pole

Don’t touch with a barge pole. Knocked on door re quote, half way through taking our details said both of us had to be present when quote done. I said no, forget it, as we’d already had a price quoted from local co & I hate that attitude, & to remove number. Since then had half dozen calls trying to quote & they will not remove our number. Blocked calls but next time it’s just a different one. Evo, why do you think harassment works as a way to sell? I wouldn’t touch you now if you were the last supplier available. Edited 10/2/26 Re evo energy reply to me - nowhere did I say anything about domestic energy supplier. I do know the difference between OVO and Evo. We were after a quote for solar panels and battery storage, and the info I was given was from Evoenergy. On that basis I stand by my review. To the best of my knowledge this review is relevant to your business or at the very least the domestic arm of your business.

EvoEnergy have just installed a PV system at my place of work in Dartford. From the initial phase of us enquiring to the completed install it has been smooth sailing. The installing team where polite, tidy and didn't interrupt the business in any way. Lots of communication about the phases of the isntal, both before and while they where going on. PV system is working fantastic

Rang time and time again about an…

Rang time and time again about an issue, constantly passed from one person to another , each person as clueless as the other. They are horrific and they should not be allowed to continue this way. DO NOT DO BUSINESS WITH THEM. GET ANOTHER SUPPLIER.

Bad,

Bad, I DO NOT RECOMMEND THIS COMPANY! I have called up numerous times regarding a bill each time I called they don't know what the previous employee has said. I have repeated myself about 5 times now. One time I was told to send an email with a photo of the bill , the other time they're telling me to do it again. This company clearly doesn't have a good system or lazy workers that can't update customers files.

After going out to tender for our business solar power project we gave the business to Evo Energy. It did seem to take longer than it should have to finalise and sometimes communication was not the best. However the installation team were excellent and we are now benefitting from the 570 solar panels on our business property. While there were some minor issues which took a while to resolve we were compensated for this and are pleased with the end result. As this only went live in September 2023, it will be a little while before we receive enough data to confirm the savings we were told would be achievable, but the on line portal showing us our daily electric generation is looking positive.

Excellent market leader and a pleasure to work with, I can see why they command so much respect in the UK solar industry. Although it is unfortunate they share such a similar name to OvoEnergy which attracts some unrelated negative reviews on here!

Evoenergy fitted our solar panels 13 years ago - we were really pleased with the installation and service and I gave them a really good review at the time. Recently the panels kept tripping our electrical circuit in the house. I rang evoenergy and was told they only deal with commercial businesses now. (I was told at the time the actual panels were guaranteed for 25 years) However, they put me through to someone who said they would check what the problem might be. They thought it was probably the inverter. They were going to charge me £315 for someone to come out and look and £687 for a new inverter. If not needed, they would charge a £100 restocking fee. I was horrified when I received my phone bill that Evoenergy have a premium rate for phone calls. We got someone locally to fit the new inverter. Our feed in amount has doubled since the new inverter has been put on. So disappointed with Evoenergy - a company I was so impressed with 13 years ago.

Great company to work with and did a fantastic job on our solar installation- thank you!

Excellent service, brilliant people

The whole experience has been a joy from start to finish: a team of the loveliest people one could ever meet who I now consider honorary members of my family welcome to drop in for a cuppa and a chat any time. Real people warm and human. Excellent communication skills - all my concerns were addressed and the bespoke design fully met my needs. Beautiful product, really ingenious. Superfast workers - blink and you'd miss them - installation 2 days. I went out for an hour or so to let them get on with it when they arrived and was amazed that 4 sets of new windows were in place on my return. And one of the guys came up with an ingenious solution to replace my interior window ledge with a run of shelving. These people really know what they are doing. And talk about "going the extra mile" one drives down from Norfolk !!! I cannot praise them highly enough. There are a couple of tiny things to address, but nothing I cannot handle and nothing in comparison to the superb job they have done. Absolutely the best. Infinitely grateful. AB, Streatham

Waste of space

Booked for a boiler service and for the second time in a month a no show. No phone call nothing. Would never use them again. Totally unprofessional

Disgusting for a company to have a premium rate phone number and not have anybody to deal with things like return calls or emails. (Yes this concerns solar stuff and the Nottingham company not the like-sounding owner of British Gas.)

Still not sorted problem - under guarantee

Our panels were fitted nearly 10 years and are going fine but six months ago the meter failed. It was still under guarantee (parts not labour - £162 to pay) and EvoEnergy explained that they no longer fit individual households but when their team was in the area ours could be replaced. The other option was they were getting a local company to do it sooner. After about a month they gave us three days warning that someone would come but we were on holiday and just manged to cancel it in time. The months went by and we have had another date, but they cancelled at short notice. The last contact from them was two weeks ago, they said they are having difficulty finding someone local to do it It is clear that individuals (not companies) are no longer their customer base and we seem to have been neglected. It is always disappointing when a company does the upfront fitting but when there is a problem under guarantee leaves you high and dry.

Installed 10yrs ago a problem after 7yrs immediately dealt with, offered me full cover and annual check once gaurantee up. Excellent company.

What ever one may say or think the fact is they help by using that gift in life the sun which without non of us would be here. I was a lot younger when we had ours, it has saved us a lot of by redusing energy bills. plus put a lot back in the bank account. My back ground was electrical, so observed the workmanship. FIRST CLASS.

Superb service. Well beyond the call of duty.

New Year’s Eve. Just had an electrical fire on the generating side of our PV system Got through to an Evo Energy engineer who talked through the firemen on making it safe. They were full of praise and so am I. Especially as we don’t even hold a service contract with them! We were trying to reach Evo Energy Solutions, got an ansaphone and my wife found a ‘different number’ on line! It appears we probably have a contract with a scam company. I wish it was with Evo Energy. Superb!!!

Excellent Roof Repair Work

An ever helpful OM-Senior Sales Manager at the company, Alison Henshaw sorted out everything regarding a recent leak through broken tiles under the solar panels evoenergy fitted on our roof in 2012. As the roofing engineers could not assess when the damage to the roof occurred the cost of repair was waived and we didn't have to pay anything, despite the warranty period of five years had expired long ago. We are very impressed with the professionalism of all the evoenergy personnel who dealt with our problem. Their responses have been courtious and swift. Our experience with our contacts with the Company Head Office in Nottingham has been excellent. There is always some one to speak to whenever we make a telephone call - no need to wait to be redirected to other departments as with so many companies (e.g. British Gas) these days. Also we are very impressed by prompt replies to our many email correspondence with Alison Henshaw.

They have done 3 domestic installations for me over the past 12 years. All have been completed efficiently and without any problems and after sales service has also been excellent. I shall shortly be asking them to quote for a 4th property

Of course, these so called "green energy" companies never tell you that these solar panels will need replacing in a few years, excess energy isn't being stored effectively, and a lot of these technologies use vast amounts of fossil fuel requirements to get the materials to build the tech in the first place. Watch the new documentary "Planet of the Humans" to get a proper eye-opener on the real situation.

EvoEnergy has let us down

EvoEnergy has let us down. We arranged for solar panels to be installed by another company who arranged for EvoEnergy to come on the same day to install the Smart meter and handle the disconnection/reconnection required for our solar panels to become operational. We received two official letters informing us of the date for work by EvoEnergy and our instructions on how to be ready for the days activities. On the day, the panels were installed in the morning but EvoEnergy had not arrived by 3pm. I called the supplied info number and spoke with a person who informed me that the crew would not be attending on that day, but had rescheduled for 2 weeks later. Our solar company complained on our behalf that this was an unreasonable delay. Our next contact from EvoEnergy was to inform us that due to a "glitch" we could not get our solar panels connected for another 3 months!!! Official complaints are in progress now, but even EvoEnergy's own complaint process won't see us with a resolution for 20 days. Our solar investment has been severely undermined by EvoEnergy and we will be looking to get our electricity costs repaid for the period we should have been generating our own.

Like another, a system installed 7 years ago has developed a fault and EvoEnergy have failed to respond to email and a phone call

This company installed a solar PV system for me in 2011 and it has recently developed a fault. I contacted them on their email support line and on the assistance request form on their webpage to explain the situation and request technical assistance. I was prepared to pay for this as the system is outside the warranty period. They didn’t get back to me or even bother to acknowledge my request for help. I am very disappointed and could not recommend this company. I have gone elsewhere for support and found a company that replies to emails!

Don't make a mistake and call this company by accident instead of another which happens to have a similar name..... they turn out to be extremely rude.

Excellent long term service

Superb. They fitted the panels in Christmas 2014 and left. In June 2016 the inverter failed (not their fault). Within two weeks, they had got the warranty replacement sorted and installed it. If only every company was as good as Evo!

Should have changed to them earlier

After months of rubbish customer service from one of the "Big 6" companies I took the plunge and changed supplier. Elected for online account so all administration and info is readily accessible and easy to understand and navigate. This company understands how to run a business and look after their customers, I give them 10 out of 10 all round and recommend them Highley. Yes this review should have been for OVO Energy, but I'm sure EVO would be worthy of 5* if I used their services !

Good service over the longer term too

We had EvoEnergy install panels and system a few years back. A capacitor in the inverter failed (not EvoEnergy;s fault) in 2015 and EvoEnergy came along and replaced it speedily and at no cost under warranty. Very pleased with their service so far.

Review of EvoEnergy installation

Evo were very professional in providing multiple options for our installation of 12 Sunpower 327 panels in August 2014. The installation was smooth and seamless as was the support for obtaining the feed in tariff. I have now had chance to evaluate the first year's performance and find that we actually produced 3503 kwh against an estimate of 3225kwh. On the standard assumption of 50% own consumption, the system yield was 10.24% which I am delighted with.

So far great

The service was very good. Evo were responsive and did everything on time. They were tidy and polite and responded to some small requests after the sales. They helped me with the FIT application. I do not know how the solar panels are doing and how much energy they are producing. I am still not sure how to tell if things are not working right. We still have not had an electricity bill so I do not know financially were I stand.

Very helpful and efficient

My experience was very positive. Evoenergy were very good at answering my questions and the installation went smoothly.

A seamless installation with total support and guidance

The installation process was faultless, the solar panels were fitted without a problem and the connection to the power supply and registration onto the tariff went without a hitch. We had issues with the removal of the scaffolding, but even then EvoEnergy were very supportive and once advised, ensured the scaffolding was removed as soon as possible. An excellent service and I would recommend this company to anyone.

Professional, honest service

Not only were Evo Energy the cheapest quote for our solar panels, they were also honest. They didn't encourage us to buy things we didn't need, and even persuaded us not to buy things that weren't suitable, even though it would have made them money. They showed professionalism throughout, and the panels were installed as and when promised.

Superb company to deal with from start to finish

I felt that EVO Energy gave an excellent service from initial requirements, through the quotation process and again to final install and sign off. I had a named project manager and all appointments were kept. The panels are up and running well and all was completed before the rate reduction at the end of June. Aftercare was excellent and they assisted in the FIT application. Would highly recommend.