ECO Approach Limited Reviews

Lack of Response to Emails

I sent a request for their involvement in a issue with Boiler Grants but repeatedly got NO RESPONSE !

Perfect team throughout

I found this whole experience seem less, from the Richard the sales and designer to the roof engineers and the electrician (Bailey) to the unbelievable after sales service has been nothing but tremendous. I can't recommend this company enough.

Extremely slow at getting back to you, when try to call always stuck in a que, probably best to go with another company as im thinking of as im still waiting for my certificate week later.

My dealing with the company day to day are with Daisy White. She is very efficient, polite, prompt and offers an excellent service. She makes my job easier day to day. Excellent service from Daisy.

Efficiency

Good reliable contact

We booked an EPC in 9 January and are still waiting for the certificate to arrive after the inspector came. We have had to chase throughout. What is taking so long?

I have tried to contact their customer…

I have tried to contact their customer service team a number of times with no luck. On the last attempt after being on hold for 15 minutes, someone in the call centre picked up and left the phone off the hook without speaking. Awful service.

Extremely poor service from start to finish. The person I spoke to on the phone was very rude, dismissive, and completely unhelpful. Instead of trying to assist, they spoke down to me and seemed annoyed that I was even asking questions. The assessor then provided false and inaccurate information on my EPC rating. They made assumptions about the property instead of properly assessing it, which resulted in an incorrect and unfair rating. It was obvious they didn’t fully understand what they were doing or the standards they were meant to be assessing against. Overall, this is a very bad company to deal with. Unprofessional staff, incorrect assessments, and no accountability. I would not recommend them to anyone and strongly advise others to avoid using this company.

Not impressed at all!!!

Not impressed at all!!! Feel as though we were forced and rushed into this upgrade as a “street job lot” as we are in Housing Association accommodation. Have been left with damage to rooms from water caused by the contractors, carpets not refitted adequately as they were, large areas of undecorated walls, exposed wires on the outside of the building and a huge fan that has been situated in the most ridiculous and unsafe place even after asking for it to be moved! Eco Approach seem to think they have good customer service well think again, once the job is done they never contact you back for issues you raise and seem to disappear off the face of the earth. It’s almost 2 months after the install and we are still no further forward. Would not recommend if they were the last company on the earth.

Absolutely fantastic experience with Propcert! The customer service is top-notch — the staff on the phone were so lovely and helpful. My EPC was sent over within just 4 days, which was super quick. Everything was smooth and professional, and I wouldn’t hesitate to use them again. Highly recommend!

AVOID IF POSSIBLE. TOTAL SCAM. I needed landlord electricity certificate for my rental property. ''Engineer'' called Chris contaced me prior inspection. I have explained that I had plastic old fuse board, which most likely would fail the test. Emgineer asked me to send him picture of my old fuse box. After that said that it should be fine. On the day of inspection, he stend about 10 min in the house, issued failing certificate, sold me a resolution story to which he never becam eaccountable for. Then tried to sell me his services for around £1'000 to make things righ. TOTAL SCAM

Performed a EICR at a cost of £190 and then requested £817 (inc. VAT) for work which they said was needed in order to pass the EICR. The flat was fully rewired 5 years ago so I sought a 2nd opinion. Paid a £160 for a new EICR and £40 for the minor work that was actually needed. So £200 in total for the same job Eco Approach wanted just under £1000! Shameful.

Very happy with my Solar Panel system

In September 2025 Eco approach supplied and installed my solar panel system. I did my homework and Eco approach had tick the boxes. MCS approved HIES NICR Also there was only £200 deposit and nothing to pay until the job is totally finished. I was contacted by Lauren before the installation to go through everything regarding the installation and setup. Lauren took the time to go through everything and gave her honest opinion to where everything should be installed , making sure the installation was neat and tidy and not a rushed job. She was completely thorough. Once installed, Lauren took her time to explain in detail the app to me, made sure i understood and helped with any queries.

Quick turnaround on the EICR (Other companies quoting weeks due to no labour) and while I had to wait a week for remedial work they were well priced.

Serious warning – LPM Electrical Services Ltd & PropCert I booked an EICR via PropCert, carried out by LPM Electrical Services Ltd, and was told my home was unsafe for continued use and required a full rewire costing around £6,600. I was present during the inspection and had concerns based on the time spent (>30 minutes), the electricity remaining on throughout, and the nature of the questions asked. Therefore I obtained an independent second opinion from a NICEIC Approved Contractor. They identified only a minor fault, repaired and retested it for £183, and issued a Satisfactory EICR confirming the installation was safe. Based on the independent inspection, the work originally recommended would not have been required, representing a cost difference of over £6,400. This would be particularly concerning for elderly customers or those unfamiliar with the process. I would strongly recommend obtaining a second opinion on any recent EICRs issued by either of these businesses.

DO NOT USE FOR EICR - Trying to charge £450 for a £4 job. Obvious scare tactics to take advantage of customers! Sending urgent report and multiple follow ups to worry customers into spending over inflated prices. Waste of time, money and added stress. Do better

These guys somehow broke my boiler while doing an EICR on a Friday afternoon. Waited on hold for 50 minutes trying to speak to someone and now they’re closed until Monday morning. Unbelievable Update: refused to accept any responsibility. I’m out over £600 in boiler repairs plus the cost of the EICR. Be very careful when considering this company’s services.

Think twice if in housing association property!

Eco Approach has very bad communication! Badly organised! Wasn't told about the massive monstrosity of a fan, that sits on our small patio which is very noisy right near my bedroom window, which is also a trip hazard!Wasn't told of the large Rocket water heater which had to go in my airing cupboard, which took up all the room! No communication on anything! I felt for the poor blokes who had to put it all in, as they didn't have answers or knowledge of anything either. The whole experience was very stressful and expensive to me. I felt that, because I'm housing association. I wasn't valued, im not important. Thanks Eco Approach!

really easy and simple to use i…

really easy and simple to use i purchased an EPC certificate for our property as we are selling and our previous one had expire. i was contacted next working day to organise a time convenient for us and it was completed and had the certificate the same day. Brilliant service highly recommended

Marvellous EPC

Andrew arrived on time and was friendly and extremely efficient. It was a pleasure to have him do our EPC

OpenRent use these cowboys for their EICR certs, and in turn, they outsource to questionable and incompetent contractors from my experience. Missed appointments, useless communication, and generally a rubbish company to do business with. Eventually did refund but wasted a lot of time. Find a trustworthy independent instead of these jokers.

Poor communication.

After Mr ? did the assessment I asked for paper copy as unable to access online.Didnt get it,so rang company on29th Sept.Rang again on 1st Oct as received copy which had mistakes on.Said property was mid terrace(were semi detatched).Also said hot water rating poor,but this is from heat pump which I've been told is good.Still waiting for amended copy to arrive

Fantastic service from end to end can’t…

Fantastic service from end to end can’t recommend highly enough

I booked in a EICR check 10/10/25 that came back unsatisfactory. Thought it would be easier for the same company to do the remedial works, but what a mistake. Initially they couldn’t even come before 10/11/25, but I explained in great detail that I had a tenant moving in ASAP and had it moved forward to 5/11/25 so arranged a 6/11/25 move in date. Propcert e-mail me (note no phone call so I could’ve missed it completely) 10am the day before to say they can’t make the appointment because the guy has covid (suspicious given no-one even tests for that anymore). I ring, and all they can do is apologise but offer absolutely zero help despite my explaining the tenant is moving out of their current flat 6/11/25. Things go wrong – we know that. What you need from your contractor is to have solutions when they do. Did they help me find another electrician? No. Offer to move a less urgent appointment around? No. All they cared about was booking in another appointment nearly two weeks later so they didn’t lose their revenue, while I’m running around trying to get a qualified electrician and less than a day notice. Even worse, they tried to advise me it was legal for a tenant to move in with an unsatisfactory EICR as long as the remedial work was booked within 28 days – which is the old legislation and not legal anymore. Seriously – a certification company doesn’t know compliance laws? Will never use again and suggest you don’t either if you value your time, business, compliance and welfare of your tenants.

The technician was professional and efficient.

The technician was professional, polite, and appreciated his diligence.

Very professional,knowledgeable and…

Very professional,knowledgeable and informative

Quick response and professional staff…

Quick response and professional staff did the job.

The company made the installation of…

The company made the installation of solar panels and batteries in my house. The work was done correctly. Everything works without fading. Lauren thanks a lot for your help.

Simple and easy to request

Simple and easy to request, fast action and prompt delivery of certificate. The assessor was prompt to contact and visit and very friendly and efficient. 5 stars will definitely use again

Incorrectly filled a Gas Certificate for a landlord and refused to amend, citing “ You agree that if you note an error within the certificate either with the rating, recommendation, or address you will highlight this within 1 month of instruction of the service. After this date, we are unable to make amendments.” even though they made an error of incorrectly filling the cert/wrong address? If you can find the address of the property, you’d expect them to then put the correct address on the cert too? Would not recommend as now want to charge for a new one. A client trusts in a business to follow protocol, they shouldn’t have to babysit and have to check it but trust the professionals offering the service.

Very courteous and helpful as had to…

Very courteous and helpful as had to rearrange appointment

A very good company

A very good company, very easy to arrange.

EPC review

If possible I would encourage others booking to have EPC done by this company to avoid it as only trying to give unsupported assessment Why would a flat have a EPC of “D” when is hardly 10 years old as was newly built flat not even a converted flat???

The asseser was knowledgable about…

The asseser was knowledgable about energy conservation and came up with some useful tips.

Very poor quality work...had this company carry out an EICR, claimed it failed and quoted for remidials. Took 6weeks to supply and fit MCBs only for me to check the work and discover they had exaggerated the number of mcbs required and inflated the costs...exactly what you would expect from cowboys...AVOID!

Be careful to use their service. Booked for EICR test, received report next week after chasing many times. Not surprised the outcome is UNSATISFACTORY. To fix the issue cost more than £400 from their report, just to replace a switch. Not trust them and call my local electrician come to check, my local man said they shouldn't install back the switch after they found the damaged/burned wire, it could cause the fire, how can they put the people in fire risk, very unprofessional and irresponsible.

Terrible experience from start to finish — avoid this company. I rang twice and left voicemails, emailed twice, and received no response whatsoever. Communication is non-existent, and when someone finally does get back to you, it’s far too late to be acceptable. When the engineer eventually arrived, the boiler service was basic at best — certainly not the thorough, professional job you’d expect or pay for. It felt rushed and half-done. The EPC was equally poor, raising serious doubts about the assessor’s competence and the accuracy of their reporting. Customer service is shockingly bad, with staff (especially Tracy) showing no willingness to help, no accountability, and frankly, no professionalism. You’re left chasing them for even the simplest answers, which is completely unacceptable. My advice: don’t waste your money here. Stick with a reliable local firm that values customers, communicates properly, and actually knows what they’re doing.

The cheapest but the worst. Slower than promised to book an EPC by two days. Won’t answer the phone despite being on hold for half an hour several times. No response to emails either. Took the payment immediately and now I’m stuck not being able to speak to anyone. Useless money grabbers

They quoted £55 on LocalSurveyorsDirect for providing an EPC, but upped it to £81 and requested up front payment / promised a quick turn around on sending me the EPC. I paid, the EPC was not supplied, but after some tussle I obtained a full refund.

Excellent service from this company. Appointment made quickly communication was very good. A lovely lady called Kelly came and carried out the survey. She was happy to answer my questions and was just pleasantly helpful. I Can recommend them.