Thermohome Ltd Reviews

The process of getting the quote and installing was good. However I was called to give them a five star review before the installation was complete and in fact the solar panels did not work initially. The engineer then came back and got them working. The main reason for the 1 star review is that we are now 2 months down the line from our installation date and they still have not taken the scaffolding down despite multiple phone calls and emails

Excellent experience from start to…

Excellent experience from start to finish! The team were professional, friendly and kept me informed throughout. Installation was smooth, efficient and high quality. Really happy with the service and results. Highly recommend!

Would fully recommend Thermohome to anyone looking for solar panels

Would fully recommend Thermohome to anyone who is looking for solar panels. Great experience with the salesman and the assistance given by the installation and admin team was second to none.

Satisfied customer

Satisfied customer. Helped talk us through the options available and explained process. Good communication throughout, reasonable pricing and honoured upgrade to battery and inverter when issue identified with original. Quick lead times and friendly service. Install went as planned however I expected a more professional service by the installers on the day.

Had a great experience with the company

Great service. Great communication. Turn around time.was so quick. Very satisfied

Professional company with helpful and pleasant representative. Really clear explanation to help me understand how to get the best from my panels. Followed by quick & clean installation with immediate results.

Excellent experience from start to finish! The team were professional, friendly and kept me informed throughout. Installation was smooth, efficient and high quality. Really happy with the service and results. Highly recommend!

Reliable and very professional service

Honestly, this was some of the best customer service I’ve had in a long time. From the first interaction, it just felt easy. No rushing, no canned responses, no feeling like I was a problem they needed to get rid of. They actually listened. That alone already puts them ahead of most places. Every question I had was answered clearly, and when something needed fixing, it was handled quickly and without any back and forth. You can tell they care about doing things right, not just closing a ticket. If great customer service still matters to you, this is what it should look like. Five stars, without hesitation.

Very friendly and helpful team

Very friendly and helpful team. Everything was explained clearly from the beginning and all my questions answered. The installation went smoothly and as arranged. The aftercare has also been excellent. Highly recommend.

Worked relentless to sort an issue

Had a problem with the system, once the team understood the issue I was having they work relentlessly to get it sorted. Can fault them!

Whole process was easy enough.

Sales process was easy enough and sales person did his best to bring the project in at a price that made it sensible a sensible venture. The installation team were exceptional: friendly, helpful, competent, clean, quick - cannot fault them or the team responsible for scaffolding at all. After sales service is okay with documentation available quickly and assistance given to understand the workings of the system.

Good Job Done

An excellent experience so far. The saleperson who visited initially was very knowledgeable, had answers to all of our questions and wasn't pushy in their sales approach. The fitters were polite and efficient and had the panels and battery fitted within one day. Customer service for a few queries that we had was great and they were able to answer these swiftly. All in all a good experience from start to finish.

Very helpful service

Pete really attentive and always happy to help. Quick installation after paperwork was signed so we could start to use the panels quickly

Very quick and prompt when dealing with…

Very quick and prompt when dealing with them

Great service

Great service! Thank you Pete and the team!

Amazing service from initial meeting to…

Amazing service from initial meeting to final installation. Fully informed about everything involved. Would highly recommend them.

Good presentation and service.

Good presentation and service.

Very professional

Very professional

Solar panels

Have had 9 solar panels fitted by Thermo home.from my first meeting help full gave me lots of information.didnot push me to make a decision there and then.All the staff were polite ' would have them again if I ever need solar panels again. Rose Lynne Greco

I had a great experience working with Thermohome solar

I had a great experience working with Thermohome solar. From start to finish the team were professional, transparent and incredibly knowledgeable. They answered all of my questions clearly and throughout my experience was positive

A lot of positives

My experience with Thermohome is very positive. Any questions and problems were solved quickly and without any problems. I highly recommend Thermohome. Good job

Our consultation with Brian was brilliant, no hard sell whatsoever, really down to earth and very informative. We were called the next day to book our installation in for the following Thursday. Scaffolders arrived on the Wednesday, as we were informed and were very friendly and polite and erected the scaffolding quickly. Installation took place as promised and the engineers all arrived on time and were very professional. Installation was completed to a very high standard. Very tidy job. Overall support has been excellent and I can’t fault Thermohome in any way at all. I’ve had a couple of questions since installation and both Brian and Pete responded immediately. We are addicted to the App and watching what’s happening with our system (which sounds very sad!) and even though it’s November we are surprised how quickly our panels charge the battery and it’s always good to see zero watts coming from the grid. Would definitely recommend. Thank you so much. We are looking forward to saving money on our electric now!! Very happy 😃

Excellent service from the first visit…

Excellent service from the first visit to the installation , would highly recommend

Wonderful customer service

Wonderful customer service, fully and clearly explained procedure, costs, benefits etc. Installation was quick and efficient. All round lovely company to deal with. Would highly recommend to anyone.

All staff very helpful

All staff very helpful, from the office staff, sales people and installation guys. Could not fault quality of workmanship , arrived on time and tidied up.

Thermohome happened to be on our estate to advertise what they had to offer. Rather conveniently, we'd already had 3 other quotes for a variety of solar systems over the past 12 months, so was keen to get a quote. The sales chap took our details and passed them onto Brian, the system designer. What sold us about Thermohome was the Hometree financing system, looking at the net present value over a 25 year lifespan, during which time all of our equipment will be warrantied for. Our system was expected to be quite expensive, given that we wanted a potential 7kW yield, necessisating a 14 panel system. We were quite content with the technology being offered which was based around a 10kWh Fox ESS batterry. Brian was thoroughly helpful throughout the consultation, covering potential energy yield, energy savings and finance options. The consultation lasted about 2 hours, which included surveys of the property, access and cable runs and system design, as well as getting the hometree finance set up. The final system design would be confirmed on the day; 3x5 grid or a 2x7 array, once the roof measurements were confimed upon gaining better access. The system was installed within 7 days - The scaffolding was erected after 5 days, only waiting 2 additional days before the panels and electrical equipment arrived. We both work from home, so could easily accomodate. On the day of the installation, the poor courier arrived promptly, but couldn't unload the equipment because the installers were stuck in Bristol traffic - definitely needed a 4 man crew for unloading. A quick call to Brian reassured us (and the courier) that the guys were on their way. Upon arrival, the gang confirmed that we'd be going for a 2x7 array, so advised Brian and Hometree to change the financing agreement before we could authorise the install. Installation of the solar frames (which included the nesting bird guards), PV panels, cable run, inverter and battery was conducted in 3 hours. By 12:30, our system was up and running, with the electrican showing us how to configure the Fox ESS system to monitor and configure usage. Simple and straightforward. All of the necessary conformity certificates; MCS, EPVS and G99 were delivered the next day digitally, meaning that we were able to submit all of the necessary paperwork to apply for an SEG scheme with our current energy supplier. NB - the DNO and MPAN is out of the remit of Thermo Home, but there's plenty of useful guides out there. We've had the system installed for less than 20 days and can confidently say that the system has enough capacity reserve to cater for a a 4 bed, 4 person, work-from-home use case. Until we get our SEG up and running, we've been using the sunny days to charge our EV using the granny charger (Thermohome didn't touch the existing 7.2kW EV charger circuit, so its usage is not factored in by the inverter/grid gate). Sunny days we've been generating 24kWh, althoug during a dark storm, it got down as low as only 6kWh. It pays to monitor the weather so that you can charge your 10kWh battery using the cheaper overnight rates. Overall, we've been very impressed with the service, communication and swiftness of the system. It's also quite a stealthy install that doesn't spoil the frontal aspect of the house. It transpires that a work colleague also had a Thermohome system installed in their house too and had the same feedback. We've also recommended Thermohome and Brian to our neighours - Admittedly, close friends got a quote from them for their system, but upon hearing our positive feedback, immediatedly went ahead with the process, since it suited their use case too. Only criticism was that the scaffolding was up for a week longer than necessary. However, I wouldn't want anybody working at height during a week of stormy weather. so again, force majeure. Just be flexible with your schedules and temper your expectations, because the end result is worth it (well for us it was)

Most of the interaction with Thermohome has been good but communication of installation schedule and impact could have been much better. We had agreed in dates for scaffolding to go up and I planned my work schedule around this, ensuring I was home on the days access was required but wasn't stuck to. We were told scaffolder would be there on Tuesday or Wednesday for Thursday panel installation but hadn't heard anything by Wednesday afternoon so I needed to chase it. When I contacted Thermohome I was told the scaffolder had issues with his van so all rescheduled for Friday installation. We also worked out that the scaffolding would need to be placed in our neighbours property and may block an access path but we weren't warned of this so needed to quickly negotiate it with them. Thermohome did address this but also told us they scaffolding would be removed at the weekend or following Monday, neither of which happened. It was Thursday that this was removed so it was up for a week. This is not really the one day installation experience that was sold to us.

Can't give no stars. Door to door cold sales back in September , I agreed to an appointment a day later, the 'Surveyor' didn't show up at the appointment time, I get a call 30 minutes later to say he is off sick. Told them to take my details off their database as I was no longer interested in dealing with their company. Get another call from them a couple of weeks later to rearrange the appointment, I again told them I didn't want to have contact from and remove my detail from their database. Fast forward to December and I get another call from a company, trying to make an appointment. When he said it was due to a previous cancelled appointment, I told him that I had asked repeatedly for my details to be removed for their database. After trying to tell me that's why he was calling, he hung up and sent me a text message. 'Thermohome have taken your details off, we are a different company - I would have explained that but you jumped in and interrupted me. No need to speak to people the way you do sir.' In short, they give your details to other companies without your permission. Avoid. There services may be good but their customer ethics are not. Reported to Ofcom as data protection breech.

Amazing service and great, friendly staff. Really pleased I picked them for this job. Quick and efficient and explained everything thoroughly.

Great service from start to finish very happy with our install. Quick and efficient :)