Fuse Installations Limited Reviews

I had an EV charger installed by Fuse

I had an EV charger installed by Fuse. The all in price was cheaper than alternative suppliers for the same charger unit. The process of ordering and booking the installation was easy through the app and by email. The installation process was expertly handled by Dan, who contacted me the evening before to advise when he expected to arrive. On arrival he talked me through the whole process, and was able to accommodate my requirement for cable routing. The installation has been completed to a high standard with the cable virtually invisible. All in all I’m happy with the service I’ve received from Fuse and Dan in particular.

Fantastic Service

Mr Zachariah, "A fantastic electrical engineer! Professional, knowledgeable, and very reliable. He set up out smart meter with great precision and delivered excellent results. Rainy weather couldn’t stop him to finish his work on a high note. What a lad. 👍 5 stars!"

So far so good

So far so good. Change of supplier initiated on 3rd March for a 5th March transfer date taking no more than a few minutes. Opening reads lifted from smart meters automatically on 5th March (leccy before gas due to different industry systems). Accces to online account via either web or app. Daily/hourly readings starting to show. Contact via webchat initiated a couple of times to confirm a couple of things. Very fast via AI response (and accurate) but I was patched through to a human today as my query threw it out somewhat. Not quite so fast but certainly no worse than with previous suppliers. So long as Fuse reduce the actual rates post April 1st, in line with HMG info, I'll be happy. According to MSE the reduction is only for the green RO levy 75%reduction (as Fuse are not an ECO supplier). One day after signing up rates appear to have changed significantly for new customers as they probably will for all suppliers. Interface on both app and web is informative. Will amend if things change in the next month.

Spoke to Pavit today to work out how to…

Spoke to Pavit today to work out how to provide an opening read on my meter before my switch over. Highly recommend. He’s responsive on the chat and good at his job

Chatted on-line regarding fault with…

Chatted on-line regarding fault with home smart meter and all dealt with in a few minutes.

Essa at fuse energy was soo helpful in…

Essa at fuse energy was soo helpful in resolving my concern and putting me at ease, he gave great advice of which I am taking. Really recommend him and Fuse Energy.

Very helpful gave me confidence to move…

Very helpful gave me confidence to move my supply and must be working over and above with the extra demand at the moment. Thank you

DO NOT SIGN UP

Customer Service is really poor. No telephone number. Chat box doesn't solve problems. When you eventually get passed on to a human you are left waiting for a reply for a long, long time. I've given up with my DD mandate. I changed banks through the switch service and Fuse failed to register the new bank account and even though l then entered the change manually on their app it still failed to take my money. I've given up and will resort to paying by debit card every month until the contract finishes. After that, I'm off to a better supplier.

Great service as always from these…

Great service as always from these guys.very quick on chat and respond to all queries promptly. I had the pleasure of chatting with Nimi today who was very helpful. Cheapest provider so far and great service. Thanks guys

There is no fixed direct debit

There is no fixed direct debit, they charge you for what you use at the time. I was not told this when I signed up a month ago. Another thing I'm not happy about is that there is no way of contacting them by telephone, It's all done with chat bots. They said they would waiver my exit fee but I don't trust them, Imaging trying to get a refund through a chat bot. As soon as my yearly contract is up I will be leaving. I do not recommend this company.

Installed a new meter and charged me…

Installed a new meter and charged me £7k for a 1bed apartment for a few months electricity. I’m totally without any money in my bank account and they have done nearly nothing to resolve it despite the fact I’ve supplied them with all the readings I can

Promised to save me money against what…

Promised to save me money against what was my current supplier and they charged me more. Customer service was appalling and they even lied to me about being able to save the transcript. I'm not sure why Martin Lewis recommended this company as they are appalling. They even said I could leave with no early exit fees yet still tried to charge me the fee. Stay clear of this firm as full of false promises.

Using chat

Using chat, I was quickly passed to a human, Emaad, who solved the issue swiftly. Good service, thank you.

I have been patiently waiting over two…

I have been patiently waiting over two energy providers to have my smart gas meter properly commissioned. EDF now Fuse. Fuse are a company that actually tries to help me get this resolved. Not perfect, multiple visits and chase ups - but appreciate that Fuse actually responds to my messages. Polite and punctual. Last conversation was with Ram.

Best chatbot I’ve used answered all my…

Best chatbot I’ve used answered all my questions quickly

Quick smart meter installation

I was able to arrange smart meter installation within 3 days . On the day , the engineer Zachariah called a couple of times to update on his arrival time . He was very professional . He answered all my questions patiently. Everything went smoothly and quicker than expected.

Zachariah was great at explaining…

Zachariah was great at explaining everything and carried out the work very well. Great service.

Smart Meter Fitting

Jack the engineer came out today to fit our smart meters, he phoned ahead to give a rough time he would arrive, was very professional and polite. Our experience with fuse so far has been nothing but top notch!

FUSE Customer Focus

Was rearranging my EV charger installation date - required some remedial work done first. Daniyal at FUSE was able to prioritise new date as new car is being picked up Friday.

I had a complicated change of accounts…

I had a complicated change of accounts after a mix up and the operative Bhakti was very patience and understanding of my issue, talked me through each stage and how to setup the new account to transfer the address into it. Well done and keep up the good work.

I changed to Fuse Energy from Octopus and honestly cannot be more satisfied with the service. Shortly after changing over, my smart gas meter packed up. The chat function on the app is easy to use and I was very quickly in contact with a member of customer service - a proper conversation with a real person as opposed to AI. They quickly made an appointment for an engineer to visit and both my gas and electricity meters have been changed. Both working fine now. My communication today with Sara, in order to sort out a new In Home Display has been handled excellently and very efficiently. I cannot fault her professionalism. The order has gone in and I'm awaiting delivery of the item. Their prices are competitive which is what caused me to swap providers in the first place. Fuse energy comes highly reccomended.

Big thank you to everyone on the Fuse team that helped get us switched over, with the major helpers being - Francis, Naveena, Nelsin & Bhakti. Our issue was annoying but the Fuse team sorted it and were always helpful and friendly. Happy to be with Fuse energy, Thank you all!

Absolute appalling company. I was only with them 2 months before I moved home and I tried to do a home move - instead of moving my electric they set me up as a new customer on gas …. Which I don’t have. I tried 12 times to get it sorted but because they had cancelled my old address they couldn’t find an account for me so I set up with Octopus (who are excellent by the way!) I’ve been in my new home 3 months and now have a final notice for an early account closure fee !!! steer well clear

Recently switched to Fuse after numerous problems from a major supplier. They resolved my smart meter issue within day’s. Followed up on every query, can’t fault help given. Brilliant. Big thanks to Ephraime, Harakshi and Eaphriam. Thanks.

I’ve had a great experience with Fuse so far. Bilal came to my house earlier today and installed my meters. He was a very clear clear communicator and punctual at his job.

DO NOT USE. STAY AWAY! They came around to install a smart meter and broke my boiler (as confirmed by an independent gas engineer). Fuse said they will not accept liability and now started ignoring my calls and emails, they have left me with a HUGE bill for boiler repair/replacement which they do not care about.

If I could give zero Stars I would, from the start they said they would connect to my smart meter once I switch to them. This did not happen. I signed up to a fixed rate however they put me on a variable rate, 2 weeks later they still hadn't started the problem even though meter readings had been taken, I decided to leave. They did waver the exit fee as it was their fault, I paid up to date then I received a bill 5 weeks later. Even though I was up to date I paid this bill, Just to get rid of the company as it was only just short of £10, to my shock 5 Weeks later or so almost 2 and 1/2 months after leaving the company they send me another bill this time for just over £10 and could not find that I had paid the previous bill even though I'd been left the company 5 weeks at that point. So again 2 and 1/2 months later still receiving bills even though the supply had been switched to a much better company, I proved to them with a screenshot from my bank account. The money being paid to fuse energy supply on the date that the tickets was provided, all you get from them is apology after apology, from different customer service staff that is no number. No direct contact other than through live chat which is not live as it takes hours for them to reply, if I was you I would stay away from this company. It has three stars out of five for a reason. Mainly their customer service and their billing issues with supply. Just as an update, I received another statements for the exact same figure as the previous bill. Even though it had been paid, I questioned this and if I hadn't had the date and which bank it came from, it would have continued to charge me. I prove this and the bill was corrected. However, you would think that such a company would have something in place knowing full well that bills had been paid on time and not demanding payment when payment had ready be made.

Prices are insane. I left a reputable company in pursuit of cheaper bills. Fuse is not only £140+ more expensive, but you also can't phone anyone. You chat via the app with a lot of different people. Once my 12 months are up, I'll be moving on. Good luck to anyone who chooses Fuse.

Bilal came out a couple of weeks ago to install both my electric and gas meters. He was extremely professional, friendly, and polite throughout the whole visit. He’s a real asset to Fuse Energy. I was previously with OVO, but now that I’m with Fuse, I can honestly say that if all the engineers are like Bilal, I’ll be staying with Fuse for a long time.

They’re ok. I’ve renewed my membership and since December 2025 I’m on Single Rate Fixed (13m) v5. I live in a small cottage alone and it sits empty most of the week as I work in London. I average £45 a month in electricity usage. They ask for meter readings on the first day of each month but I have got into the habit of sending regular readings over each month to ensure accuracy in usage and what I owe each month.

Ephraim put himself out 100% to ensure i was satisfied with the tariff I needed. All communication with Fuse Energy has been brilliant... better than companies i have dealt with that offer phone support. Response time to emails is quick and saves endless hours on the phone selecting departments then endless waiting to speak to someone!... glad I chose Fuse!!

Horrible company. They may be cheapest but i will be leaving early. NO customer service, cant speak to anyone. No phone to resolve issues. I was quoted a monthly set payment, but then told they dont do that. Put in meter reading get a settlement figure that suddenly changes. Way over quote taken from bank. No way to discuss. App unworkable. I cancelled DD and no no way to pay them when i did after much to and frow with a bot and payment link, they didn't credit me and "lost" my payment. AVOID at all cost

Very poor company and would not join again. Been fobbed off and told a lot of out and out lies about my IHD not connecting to my gas meter. Told to 'wait 3-5 days' for meter to automatically reconnect, clearly because the customer service agent couldn't be bothered with the hassle. I'm now up to 20 plus emails and numerous live chats as no phone number to call. I will be complaining to the Energy Ombudsman and switching as soon as possible. Avoid!

Been with Fuse for a couple of years now. Never had a problem, great app allows me to see energy usage at any time. Best thing is I only pay for what I use each month so never in debt and never build up hundreds of pounds of credit.

Joined them after moving to a new property. Moved in on the 24th of December, worked all through Christmas and New years until my first day off, 2 weeks after the house move. Imagine my confusion when I received a bill on their app stating £56!!!! Sidenote, no boiler for 4 days out of their billing period from 24th December - 31st December. WHAT?!!! After getting run around and told conduct test etc, I was already switching because I could already see that I would forever regret choosing FUSE as a provider. Forward to 01st Jan - 06th (switch kicks in on the 7th), washed 2 loads, NEVER turned on my radiators although freezing because temperatures outside so cold and snowing, fear of how much they would actually put my bill up to knowing what they did WITHOUT the use of heating much less, spending 12-14 hours at work during their 1st bill. Last billing for 5 DAYS I saw on the app £45. I am shocked and reeling from dismay and actually cannot fathom ANY energy provider being this bold face. Been with another provider for years, lived in a bigger home, used heating maybe 3 times gor about 5 hours each time, during colder times. Billing was just little over £100, washed weekends, and cooked every other day. Can't imagine what billing would look like had i been with FUSE. I will avoid these at all costs and will be telling friends and family to be very wary.

Signed up with these in October 2025 and was paying about £100 a month, even though I live in a small end terraced property alone. They charge A VARIABLE MONTHLY RATE & HAVE NO OPTION FOR A FIXED MONTHLY COST Given the cold snap, my bills are projected to hit £180 for January 2026!!! Tried to contact them via the app, which is poor and as there is no telephone helpline, I resorted to email. Their billing Department was less than helpful and stated they couldn't help, other than place me on a payment plan which would affect my credit score. So, negotiated a waiver of the £100 fee and am looking to switch. Personally, I would avoid these presently until they introduce a fixed payment option and upgrade the poor app. I will say Elmo at Billing did arrange to waiver the fee, but as for helping customers FUSE appear to have no policy or structure to help those in time of need.

BE CAREFUL Get your billing estimate, in my case much lower than my current provider. That's your first bill, it jumps up in the coming months and you can't set up a specific direct debit. You then have to pay £50 electricity £50 gas leaving charge if you want to go back to your old provider, in my case much cheaper than I'm paying now!! As I provided all of my usage numbers to receive the quote, I'd say this is a scam and will definitely be looking into it. Grass isn't always greener, it isn't even grass with Fuse.

I had a great experience with Faraz at Fuse Energy. He was professional, and genuinely eager to help. My questions were answered clearly and efficiently, and the whole process felt smooth and stress-free. It’s refreshing to receive such attentive and reliable customer service—definitely a positive experience so far

They say they will automatically connect to smart meter - a complete lie my meter was offline for a month reached out to them. They were not able to fix the issue and instead asked me to send me monthly readings. It's only second month and they have already started messing with direct debit amounts. Would recommend to stay away and go with some established provider.

Over charged me by 300 pounds at first. I'm so happy I cancelled my direct debit. If that did come out of my account. It would of been hard to get back. They have now credited my account. I keep on given my reading by there link. Which I have a smart meter. I shouldn't have to do so. Its also hard to speak with someone as they have no number to call on. And they don't call you if you leave a message