E.ON Energy Installation Services Limited t/a EON Reviews

Eon smart meter fitted

E. On needed to replace my smart meter. Ian attended on time and rang to say when he was 20 minutes away. He was friendly and helpful and his colleague who attended for part of visit was also fabulous. No mess left and good explanation. Hopefully will save energy and money

Be careful off this scammers

Be careful off this scammers Some clown 🤡 visiting my property today and pretending to be eon worker and saying that I have account with them and is urgent meter plus give me letter to urgent pay £610 for energy usage . Never got any account with them in my life plus property is under heavy renovation since September 2025 . Has no heating system or boiler etc but letter say is gas usage 🤣. They want take me to court and take meter out for what??? As there was not usage from last 6 months. Will give to this to my solicitor to sort them out. Total clowns and scammers, stealing data and open accounts on name with out permission. Be careful with this company 🛑🛑🛑🛑🛑

Reliable and Efficient Energy Services

E.ON Next has been fantastic for managing our home energy. The setup was straightforward, and switching between tariffs was easy. Their team were helpful and responsive whenever we had a query.

We recently had both gas and electric…

We recently had both gas and electric metres replaced and the technician was prompt arriving and efficient in time management. The technician was professional and efficient in completing the job; everything was fully explained and the job was completed swiftly.

Their advert plays over 20 times in a row!

Their advert plays 20 times in a row on Samsung TV 4418 Authentic History Channel I am ill in bed watching the documentaries on this channel and in the ad break a 5 second E ON advert plays over 20 times in a row. This is like torture. I was a previous E ON customer and I would also like to discuss why I left. I will never be a customer again thanks to this advert and I will be spreading the message how they have ruined this History Channel on Samsung TV with their ridiculous bombardement of their advert over 20 times every advert break. This is equivalent to torture. I am asking for an immediate investigation and for this companies advertising rights to be suspended indefinitely.

Ryan Dodd and Jacob arrived promptly…

Ryan Dodd and Jacob arrived promptly and were very polite. They were excellent technicians and were able to fit a new smart meter in a very difficult tight space,,,,no problem to them, Previously a technician said it was too small a space. Well done Ryan and Jacob for making it also a learning experience for me. Thank You both

brilliant

brilliant - polite, friendly, and very helpful

Franco, the best advisor I’ve come across!

Not had the greatest time with EON business, however today I got through to the right person. Franco, anyone on EON business ask to speak to him directly, absolutely amazing gentleman. Spent a hour on the phone with me, went through a few details and worked his magic, I won’t get into the specifics but he genuinely was a godsend! A hero without a cape! Thank you again if you ever see this review, I genuinely appreciate all you did today.

Great people to talk to

I got behind quite a lot and already messed up two direct debit payment plans so I had to do it via standing order- they were great about it tbh! Didn’t make me feel bad as I’d been super sick , think of the worst and then some , already having got chronic pancreatitis, copd and type 2 diabetes and now having had a quarter of my tongue removed so they could get all the surrounding cells I got behind because of taxis here there and everywhere , there’s no community transport to doctors or hospitals and the one with my tongue was a 150 round mile trip which luckily I paid a friends petrol for otherwise it would’ve cost hundreds in a taxi and they may as well waited as I was only 15 minutes but as I said a taxi would’ve cost loads but I still needed to pay the petrol rather than my electric - long story short once everything got settled I called and explained I had plenty of back up info and letters if they needed to see but no they trusted me which was nice , some receptionists these days think they are the organ grinders - but not saying these were the monkeys (lol) but the lady was lovely and it’s such a relief because I of course knew I’d messed up again and got myself a big bill , it’s going to take 9 months of normal payments on certain dates and then an extra payment from sick money and she calculated I’ll be debt free in 9 months- that’s at winter averages mind and I’m Bound to save loads because of it being summer so should be quicker ! Thank you so much Eon Next (uk) for being so understanding I’d give ten stars if I could

Really good installer

Really good installer. He was quick, kept me informed and really helpful

We bought a bungalow with solar panels…

We bought a bungalow with solar panels on the roof, a good thing we thought. This has turned into a major headache, as E.on are at present refusing to transfer, them on the fit register, into our name. Despite the fact I have provided them with all the paperwork we have on the purchase of the bunglow and more besides, proof of identity, address, bank details. E.on keep comming back saying silly things like they don't know my full name, they don't have the vendors full name. They want us to have legal documents change, as they don't contain the information they require in the correct format. Yet our bungalow purchase was all done through a solicitor and the correct legal process. I am so distressed buy this process, which has been going on for 6 months now, I am considering having the panels removed.

I do not recommend this at all

I do not recommend this at all. Unfortunately, I have it at home and we cannot change it. It does not work properly. We are freezing all winter, and even though it doesn’t work, we still have to pay at least £100 every month. Make sure you don’t choose this one. Now, together with our neighbours, we are trying to take this to court so we can end the contract with them. They are really bad and very expensive. If you don’t pay, they affect your credit score, so you are forced to pay for something you didn’t even use.

AVOID EON NEXT AT ALL COST

AVOID EON NEXT AT ALL COST. They charge you whatever they want. It's always in their favor. It's very time consuming contesting it. Because you're account it in debt due to their "mistake". They then block you from switching. The worst time I was charged nearly £3000 for a week of electric in a 2 bedroom house!

E.on UK u r a joke it's funny how they…

E.on UK u r a joke it's funny how they give a back dated refund in 998 pounds... and he doesn't pay 4 his electricity and gas...as he gets money back from the solar panels on r homes...yet they.dont tell there customer...especially when we struggle 2 pay..I will tellu why.. Profit and shareholders..they r more important.. Than the customer....it's true...and if u don't believe it...u r stupid and your head is in the clouds...they company make millions of profits...every year..and what do they do 4 the customer...absolutely nothing....they r only interested in making money...plain and simple...

Abysmal company

Abysmal company. Abysmal customer service.

Less than one star

Less than one star. If there’s anything to take from this review - avoid this provider at all costs. Starting in the final year of my undergrad, I went through a 1 and a half year ordeal writing off a £150+ debt Eon chased me aggressively on, that ended with them writing me a cheque for what they owed me. Part of the reason it so awful was I would go through the same response to their claims over and over because somehow it was never logged on their systems it was an error on their side. This is not a standalone incident so avoid at all costs.

The engineer that came was top notch

The engineer that came was top notch. He explained everything really well, sorted out issues that previous engineers had left,was very efficient and completed the job in a timely manner. A job that previous engineers had said was going to take time and be complicated.

Lip Service

I have experienced exceptional financial difficulty and personal issues over the years. On my way to getting straight Eon are the only company I owe. I had a conversation with an agent in their "specialist team" over three weeks ago. We set a course of action for me to complete and send in a financial statement via step change which I did on the same day. Since then I have sent three emails and left 3 messages for the agent and she has not had the courtesy to return my calls or respond to information received which she had asked for. All I am now receiving is a bombardment of emails and texts demanding payment and asking for a meter reading!! I've had enough of this deplorable company and their non existent customer focus!! I've had enough!!!!!!!!??!!!

We had our new smet2 meter installed…

We had our new smet2 meter installed today. Appointment booked on line, engineer Ian called to let us know his arrival time and low and behold he turned up spot on time. Very polite gentleman explained the whole process and was happy to take and answer any questions. Overall a great service.

EON are the most disingenuous company I…

EON are the most disingenuous company I have ever dealt with. For months I have been trying to get them to come to check my meters for gas and electricity which are clearly not working correctly. They want me to pay £30 for each meter to visit and check them. Despite having only a fridge freezer running in my house we checked the meters and they used a large amount of electricity and gas that day?? I know EON are not happy with me because I won’t have a smart meter fitted, maybe why they are ignoring me? I am a 75 year old single pensioner and I am finding this situation challenging. EON have no customer care in place. I have tried to contact them but they refuse to respond to my emails and messages over the last few months. My monthly charge is twice as much as my neighbour who has her heating on 24/7. I have been using my heating very carefully as instructed by a gas service engineer. My boiler is a recently fitted new model. Avoid this company if you are looking for a new energy provider.

Don't use EON Next, they do not follow there refund policy. They DO NOT follow security checks or ask for proof of refund account details, and allow coerced fraud and when informed let it continue. Your money is not safe in there hands.

I previously left a bad review for EON and tried another energy provider. Within two months I was back with EON 🤣. Sometimes you have to try someone else to make you realise they weren't so bad after all. The fact that they manage to deal with my issues in a matter of hours (using WhatsApp) rather than the weeks the other provider took (and still failed to remedy). You don't know what you've got till it's gone.

This address was able to take £600 from my account without any authorisation and without me being a customer of Eon. Something very shady is going on here to allow a company to take money without any approvals. Natwest Fraud team are investigating.

E.on Next Coventry took £50 from account then attempted to take another £50 but my bank realised something was wrong and stopped it. Clearly there was a mistake as I do not get my energy from E.on and so after my bank gave me the evidence, I emailed them with the details and asked them to look into what had happened. What I got back was an email basically saying I don't have an account with them and pretty much they couldnt care less and were not going to bother looking into it. It would not be hard to check my details with their finance team, as I provided them along with screenshot of my bank account, showing the payments. Thankfully Barclays reimbursed me and so I am not our of pocket. That said absolutely fuming that they could not give a toss about literally stealing my money, accidentally or otherwise. Bunch of thieves.

BUYER BEWARE! Switched away from Eon after little more than a month. Despite a smart meter, Eon BILLED ME FOR UNITS I'D ALREADY PAID PREVIOUS SUPPLIER!. 222Kwh, nearly £50! Photos attached below prove it. I sent a copy of previous suppliers statement to Eon and they still blame each other. Nobody has written back. Phone lines often down due to technical issues. Why do they make it the customers problem to do all the running around, it's your error, you should fix it!.

trying to get usage data is like getting blood from a stone! whilst cust service appear to be helpful, the requested data never arrives. smart meter is no help at all to a customer as E-on do not release the associated data

What a complete shower of a company. Won't answer complaints. Make demands, threats and divert comments to a cul de sac of nowhere. Call centre in SA are there to mug you off make no mistake... Move your supplier. Send them into oblivion, as don't deserve to trade in the UK.

Appalling company to deal with. Keep taking money from bank account as they say there direct debit system have a problem this has been going on since august 2023 and still going. I WONT GIVE UP ON THIS SAD SORRY COMPANY

Real issues with fitting meters I have experienced real issues with this company in trying to retro fit my meters. There is nothing on EON-NEXT's website about fitting meters to older houses where extensions or alterations are to be made. Despite being informed I have to have them on board for this work to be carried out, they refused to tell me what their contractor would carry out at my property, so I am unable to project manage the work effectively with the other 4 contractors. EON-NEXT will not provide me with a contract or a detailed quote either. I've been informed they do not provide any details or contracts, but that £157 for the gas and the same for the electric would be charged on my account ie total of £314 (plus tax?) I cannot proceed as I never pay for anything without some sort of contract up front. The house is the most expensive investment I have, so I do need to know what alterations they will be making to the property (and not go into this in blind faith that the work will be of a professional standard or have little recourse should the work be substandard). EON NEXT have admitted they would be subcontracting the work in any case. What protection does the customer have without a contract? How can this be described as a professional outfit? I cannot understand their reluctance to detail the work and to provide a formal quote or contract. Will now discuss this issue I have with them with Trading Standards. Perhaps this firm is about to head into insolvency like others. Other than that, it is difficult to understand why they are acting in this way.

The worst energy company in Britain. They have not supplied a bill of my usage for over a year. Threatening letters and emails, yet can not prove how much I owe them.

This is a copy of my third negative review on Trustpilot within so many weeks because they are so shocking, they respond here and that's as far as it goes. I complete the details requested and then hear nothing. I pity anyone who has to deal with this company following the passing of a loved one. They are the most disgusting company I have ever dealt with! Update...They have responded by saying they have sent emails which are flagged as read, well they are not read by me and I have nothing in my junk folder!

I am a disabled E-on next customer when I first went to this company I asked about a smart metre and in-home display, I told e-on that I had a smart which belong to British gas and also told E-on there wasn't an indoor display with the meters which e-on answered me by telling me they would sort it out when I come over to e.ON. since I've been with e-on I had to send my metre each month themselves. since I put a complaint in with e-on the smart metre and also I was told I had to buy indoor display. On the 18 April 2023 I was told that's if I wanted a display I would need to buy one because they do not give out displays if the smart metre in the house is working. What makes me laugh after I got off the phone with e-on I got a text asking me if we nail it sadly I'm one of the customers that's saying no

Avoid like the plague. They won't read their own smartmeter and will charge astronomical estimated amounts then correct the bill ignoring the installation date of the meter. It's basically a scam. If anyone knows the best way to take them to court to prevent time wasting let me know.

I thought I had made a good decision by choosing E.ON who say they are a Which trusted trader and I felt that E.ON was a well-respected brand. Little did I know how my customer journey was going to go. Since I had this experience, If I had 6 words to describe this I would use “They don’t know what they’re doing”. My customer journey began with a Solar enquiry via the E.ON website where I scheduled a video appointment. Prior to the video appointment I got an email asking me to take a load of photos and when the appointment was scheduled the advisor showed up later than expected. Then with the finance advisor I had to chase them up as they were also late. After paying a £5000 deposit and signing up to have 6 solar panels and battery storage costing me just over £10’000 the level of customer service fell off a cliff. When I had questions, they would take days to get back to me. Their contact centre was understaffed and could only “send an email to that department to get back to you”. The surveyors’ skills were poor, they told me I could not have my install the way I wanted it and after agreeing a compromise they then contacted me and told me that the kit would have to go outside the house. After speaking to the manufacturers technical support I was able to establish that this was absolute rubbish and that I did have enough room in the original location to have the kit installed and also I found out that they had put down on my install an isolation switch at the cost of £80 which I was then told that I didn’t need and as a result I had to request that they refund this. When I raised several complaints due to the lack of response or install date, they also took a considerable amount of time to get back to me and 4 months down the line I find out that E.ON subcontracted my work to a company which is NOT a Which trusted trader, is not an MCS certified installer and still could not give me an install date so after questioning this I didn’t get a satisfactory response so I had to cancel my order due to the breach of trust and irrecoverable breakdown in the relationship between me and E.ON. So, after all this rather than providing me with a prompt refund within normal banking timescales they are forcing me to wait 21 days for my refund of my deposit which has left a really bad taste in my mouth.

The eonnext website says "get a quote in seconds" but when a postcode is entered "you can't get a quote online" . As it happens I am an eonnext customer but they have not responded to my facebook message since I enquired on 28 Oct - until this morning (04/11/22) at 03:54 "Thanks for reaching out, you're through to Reyhan!" I was asleep at the time and I have had no further response. Unhelpful to say the least!

As few here I can't give 0 stars, so I have to give 1. Careless customer service! We have a meter problem that is showing 30 times normal usage. No gas leaking - checked by privet specialist. Each time I get in contact with them new person on the other side, so painful to explain again and again! Everyone promess to get back with meters specialist feedback, but it never happens. And we receive bills for thousands pounds!!!!!!

100% worst company I have EVER had to deal with customer service don't care what so ever regarding any issues you have. When I was on the phone to someone I could hear all the other colleagues shouting and screaming laughing in the background (sounded like going to a baby play centre) Was past onto 4 diffrent people after been on hold for 1 hr 20 min with them putting the phone down on me I would not recommend anyone to sign up to eon at all quick to take estimated readings and money but not quick to help out with any issues you have.

I'd give it 0 stars but not available! Worst managed organisation. Can't get through to any of the board to vent ny anger to! Their operations director, Philip Shaw, cannot be contacted to answer questions on his department's failures! I think he's lazy, inconsiderate, arrogant with customers who pay his salary! You can find him on Twitter, Facebook and LinkedIn. Shame same level of dedication not in his e.on employment! I've waited 6+ months for final bill and had to chase getting £1430 taken from my bank account even after told by e.on they wouldn't! This amount was actually based in their exaggerated over estimation! Please check your gas bills. They assumed my readings where units when it was in cubic metres. They over charged by 2.8 times!!! They always ignored my readings and used estimated readings for all my bills!

2 months after signing up my switch is still in complete and despite 2 calls to customer service, who aren't interested and rude, still noting. The last call last week, I requested a call back having been on hold for 23 minutes, guess what, they didn't call me back... If only I could leave.... Not a patch on octopus.. the saving isn't worth the pain.

Ring for exclusive tarrif email. Wasted my time. New deal was cheaper at different company. E. On also messed up my smart meter appointment that I had taken a day off for. No one turned up. Promises of existing meter having a software updrade to work never happened. No reason to stay. Bye bye.