Rayotec Ltd Reviews

Be careful if you have solid parquet under carpet UFH can buckle and lift your carpet.

We had a Rayotec installation in a lounge which was having carpet fitted on top with special ufh underlay. Original floor was concrete with solid oak parquet stuck down , probably when house was built. We adhered to the Rayotec combined tog rating when sourcing carpet and underlay from Vincent's in Hersham....(a strongly recommended Firm!). Asked the Rayotec fitter James Clarke if the Lounge parquet needed to be removed. On three occasions were told in writing it didn't need to be removed. Install went ahead with no issues, was our second time with Rayotec , they'd done our hall floor ( porcelain) previously. At first use the Lounge was fine , lovely warm surface. But on using last Autumn it was noticed the carpet was rising at the end of the ufh mat location. It got worse, rising by almost two inches.. its possible that the ufh may have stopped working then. We contacted carpet fitters , they attended and on lifting the carpet found the parquet had detached , was warped and buckled against itself. Carpet fitters removed risen parquet pieces filled void with underlay and stretched and refitted carpet, they charged £70.00 It became apparent the ufh was not working and inspection was done. Until the carpet was affected the ufh seemed to be ok .A replacement ufh mat was proposed. To facilitate new mat , we , both in our 70's had to completely empty the Lounge with three heavy sofas, big TV and cabinet, separate Hi Fi , take down curtains etc. New ufh mat was fitted. Thereafter carpet fitters came back and refitted carpet and underlay, cost £60.00 During all this Rayotec Office , tried to wriggle out saying they weren't involved when seeking carpet fitters cost(s). Given that their fitter comes in a sign written Rayotec vehicle its not feasible that same is not either an Agent , Representative or Employee. We believed at all times to be dealing with Rayotec as from our first project. We've subsequently found from on line research that it is NOT recommended to install electric UFH onto our sort of parquet, and that problems with expansion , thermal blocking can result. Until this never had any problems with the parquet in 40 years !!!. So we've had a lot of inconvenience due to taking the PROFESSIONALS advice , plus carpet fitters charges...which have now been reimbursed.

They always supply one of the best…

They always supply one of the best electric underfloor heat mats on the market next day. Such great service.

Have used Rayotec products in three areas. Have now had an issue with a mat under carpeting , issue was parquet floor under carpet buckled due to heat from ufh and raised carpet by two inches , been in house for 40 plus years , no issues previously with the floor ,They'd said twice b4 install that it was ok to and that they'd install on existing parquet. Now find comments on line saying Dont install on parquet !!!. We had to get carpet fitter to lift and resolve buckled wood floor , cost £70.00 , hadn't noticed heating didn't work any more . The mat was replaced. We Had to lift carpet, empty room , disconnect TV and hi fi etc. for new ufh mat. Then had to get carpet properly refitted ,another £60.00.. So , out of pocket by £130.00 Plus had to empty room for new mat. Not fun at 75 years old.. Anyway, despite an offer received to contribute £100.00 towards carpet fitters costs and giving bank details etc..Nothing received and calls not returned..

Commercial solar maintenance Great service! Responsive, professional and very helpful office staff and engineer. Visits supported with really comprehensive, easy to follow reports. Would definitely use again.

I was very happy with this company and would definitely recommend. They were very knowledgeable with good communication. I was extremely pleased with the work. The team were all very experienced and ensured it was done in the most suitable way (as it had to link into an existing system). Thank you Rayotec Team

Very helpfull and sympathetic attitude to a problem with my solar panels, which they helped me sort out by phone, thus avoiding a csll out charge. And thanks to them once again. Laurence Allan

The availability and choices available…

The availability and choices available makes Rayotec one of the best options especially with the competitive prices they come highly recommended.

Great customer service team. Super quick response to questions and helped me sort a delivery issue which wasn’t their fault.

Fast delivery simple to use website.

Fast delivery simple to use website.

Fantastic service from Rayotec

Fantastic service from Rayotec. I have bought at least 22 different size foils from either direct or suggested by me and bought by family and friends. Easy to install with full instructions and extremely fast delivery. Great products at great prices. Service is also brilliant. All in all fantastic.

Excellent installation from start to finish. I had electric underfloor heating installed in my living room by Rayotec and all I can say is that I am considering having it in other rooms too. James has been incredibly helpful at all times. He explained the process and how everything works. He was very accommodating and flexible with timings as everything happened during summertime and with holidays and all he was able to move things around and set up my underfloor heating almost immediately, for which I am super grateful. The electrician Lewis was a superstar as well, not only did he set up the underfloor heating but he sorted a couple of minor things that were left in a mess from the previous person. In terms of cost, I think considering the excellent quality the price was more than fair and certainly better than having water-based system. Needless to say the room with the underfloor heating is the favourite in the house. Thank you James and everyone at Rayotec for the super efficient and smooth service. For anyone on the fence and thinking your house is too old, it's not, do it, it's the most uniform warm you'll feel in a room, and definitely worth it.

Easy to use clear instructions and easy…

Easy to use clear instructions and easy to connect works well

Good quality product

Good quality product. Excellent instructions. Promt delivery. Very competitive pricing. Works perfectly. Highly recommended

Absolutely amazing company Shaun in the under floor heating department has been a great help as it’s my first time installing underfloor heating as an electrician. As it was my first time I over ordered my underfloor heating without realising it couldn’t be cut to size but the refund process was nice and easy dawn in finance was great processing my refund and made sure it went through without a hitch. I will definitely be using RAYOTEC again not just because of quality of product but because of the team behind it

Good company.

Phoned with a query, phone was answered promptly, very pleasant man told me all i needed to know. DHL mucked up delivery, not next day, two separate parcels came on two separate days. Not the fault of Rayotec

Very easy to deal with

Very easy to deal with, customer service very helpful. When I placed my order they called me back and informed me the system had overcharged delivery and they apologised and gave a refund straight away, very honest of them and during conversation helped with a few questions I had as well so great service.

Good prompt service

Good prompt service

Speedy service and excellent prices…

Speedy service and excellent prices with a top quality product. A very rare combination

I've been using you for many years and…

I've been using you for many years and do not have a problem with the product my issue now is the delivery ... please why does this require a signature, ? 3 times they tried to deliver this order and I still don't have it ... before the driver would always just leave in a safe place ( of which we have many ) .

Easy to install and good price

We ordered the underfloor electric heating 9sm in total it was delivered quick and was a reasonable price I installed it my self and it was really easy to install and works really well very happy, when we come to redo the floor in our living room will be ordering it again

I bought a 7m2 underfloor heating mat with 10mm insulation and a wi-fi enabled thermostat. Faris, was extremely helpful and amended the original quote as my floor sizes changed due to kitchen cupboard placement. The price was competitive and delivery was free and overnight. Clear instructions are included and Faris sent videos to clarify installation onto a screeded floor. Installation took one day and I screeded over on following day. I had a qualified electrician check installation and connections to mains as specified by warranty, which runs for 30 years. In short (no pun intended) I would recommend Rayotec to anyone and will be buying from them again when I refurb our bathroom

Good service and product

I bought a 7m2 underfloor heating mat with 10mm insulation and a wi-fi enabled thermostat. Faris, was extremely helpful and amended the original quote as my floor sizes changed due to kitchen cupboard placement. The price was competitive and delivery was free and overnight. Clear instructions are included and Faris sent videos to clarify installation onto a screeded floor. Installation took one day and I screeded over on following day. I had a qualified electrician check installation and connections to mains as specified by warranty, which runs for 30 years. In short (no pun intended) I would recommend Rayotec to anyone and will be buying from them again when I refurb our bathroom

I used an elite cable system in my recent bathroom refurbishment and it was such an easy process. The unexpected bonus was that the thermostat appeared in my Smart Life app (where i controll all my wifi plugs) so I vcan now control the bathroom floor as and when I need it. So impressed was I with the setup that I will now be installing a second system in my shower room refurb. Can't recomend the syetm highly enough

An excellent company which works quickly, cleanly and tidily and was helpful in offering advice which made so much sense regarding what needed doing and the best way to go about it. Thank You Again Rayotec, your Five Star Rating is well deserved and may you continue for another 30 years at least and continue to build on your reputation for very good work John Blackmore

Great customer service and very helpful…

Great customer service and very helpful with all my questions

Very easy process

Very easy process, talking to the Rayotec person was easy and he had good product knowledge.

Great communication

Great communication, fantastic product and good support.

Excellent.

Ok, it’s warm at the moment so I haven’t had a chance to test out the performance of the product properly. HOWEVER, delivery was spot on and fitting was really straightforward with excellent instructions. Superb.

Excellent product and service

Excellent product and service

Very good company for underfloor heating.

Good personal communications, very helpful. Sticky mat kit turned up on time, and is packaged well. Underfloor heating kit is comprehensive with full instructions and is quality made. Would recommend to anyone looking for underfloor heating.

I have now been using Rayotec for 3 - 4 years now. From a new install to annual serving of all our solar over multiple sites. I have found them very professional in all aspects of work. The service we as a college have received has been excellent. They have had to work around very tight schedules in the college. I would certainly highly recommend Rayotec for all solar work. It has been a pleasure working along side them and we will continue to do so. Paul Crowther Head of Maintenance Jesus College Oxford

This company was maintaining our solar system, and I’ve updated my review from 1 star to 5 stars based on their excellent customer service. Some of the earlier issues were due to miscommunication from our estate management company, so it was only fair to revise the rating. The team has been very responsive and diligent in addressing our concerns, and they’re now looking into things further. While their maintenance/service/remedial costs are on the high side, Vs other companies the quality of their service and response to the ongoing thread have been good. Mina, in particular, has been outstanding — she took the time to clarify our questions around the work carried out, invoices, and ongoing maintenance etc

Rayotec have been brilliant, this is the 2nd year that they have carried out the commercial maintenance for the solar panels at Horlicks Quarter and I'll definitely be contracting them for next year. Their service is professional and friendly and each time I've had questions, they have answered and enlightened me. Let's be honest, unless you're a solar expert, you're going to have questions. If you're looking for outstanding service for your commercial maintenance of your solar panels, give Rayotec a call.

I contacted Rayotec to carry out the underfloor heating on my daughter's extension. They responded quickly and provided a quotation and gave me advice regarding the installation and laying of engineered wood floor above the heating. The work was carried out on the date and time they agreed to be on site and before leaving they did a dead test on the system. All in all we were delighted with their service which was neat and tidy and efficiently installed and ready for final connection by our own electrician.

Very helpful efficient and professional installation. It was seamless from the start to finish. We are very happy with our underfloor heating, works really well. James went out of his way to help us even after completion with help us setting up and changing our thermostat setting. Highly recommend James.

2016 - Experienced and knowledgeable staff who don't make promises they can't keep. My 4kW solar system is working well and generating the results they said it would. 2024 - Update - I've just used Rayotec for the second time, on this occasion it was to install Electric Underfloor Heating, again I found them very professional, reliable and knowledgeable. More importantly my office is now toasty and warm. Highly Recommended.

Rayotec have provided us with electric underfloor heating for a kitchen conservatory, new build, and kitchen, major refurbishment project. From the beginning to the end they have been professional and accommodating, flexible when necessary, and a pleasant experience all round. Thank you to the "Team". Pat & Sarah

Follow the signs for Unicorn poo and hens teeth and you will find Rayotec! We recently found this company and we are pleased that we can recommend them to you. The process from start to finish was professional, friendly, informative and all my questions were answered in a way I could fully comprehend and backed up with any data sheets required. A simple floorplan initiated a highly competitive quotation, which was the price we paid. Rayotec helped us with the information required to liaise with the flooring company who would lay the wooden laminate floor on top of the UEH mat. E-mails are answered speedily and with all the information requested. The Rayotec installation teams arrived punctually on the dates agreed. Our home was left clean and tidy once the work was completed. Instructions were given on the day on how to operate the control system and links forwarded afterwards so we had something to refer to should it be needed. The whole Rayotec UEH system works like a dream. UEH is one of the best items we have installed in our recent home refurbishment. We are now going to install UEH in two further rooms and will be using Rayotec every time. They are just a brilliant company. Sadly, I do not have any images of the heating mat, but have included some of the flooring once completed and the control system.

I called Rayotec recently to enquire about help and information regarding an upgrade of our 9 year old solar installation to an "optimised" system. This was my 1st time of speaking to the company Rayotec and I was dealing with a representative called Perry. Perry was friendly, charming, extremely professional and so helpful, quite frankly I was taken back with his knowledge and intention to clarify detailed solutions to all my quite specific questions. What an ambassador of Rayotec! Without doubt I knew this was a company I would chose to work with; and after reviewing their independent feedback I was convinced I needed to look no further for my Solar powered requirements . Thank you Perry, I am sure Rayotec values employees like you which can only enhance their continued business.

Rayotec were incredibly helpful with our queries around their electric underfloor heating and delivery very swift. The Palziv insulation mat unrolls easily and you can cut to size with a Stanley knife. We taped it down to a board base using a combination of double-sided tape and insulation tape at the seams. The heating mat itself is a matter of unrolling and cutting to shape - I recommend a bit of forward planning with this and starting where your electric supply/thermostat control will be. We tested the mat before unrolling, before cutting and after cutting to ensure it was all fine prior to the Quickstep laminate going on top (no insulation between). Within a few minutes of being on you can feel the floor warming up and it gives a comfortable room-wide warmth rather than being blasted out from a single place like a radiator. Am so pleased with the whole system as were the electrician & carpenter who connected it and did the flooring.