Iheat Ltd

On 15th January 2026 we suffered a sudden and terminal failure (or at least one that would have been horrendously expensive to repair) of our 10yo NIBE F2040 air source heat pump. Right in the middle of near-zero temperatures. Not good. I immediately contacted our service engineer, Paul (ex-NIBE) and discussed options, the most sensible of which was to have the damaged pump replaced entirely with its modern F2050 counterpart, with the model required being in stock in the UK and complete with a fresh seven year warranty safety net. The alternative was to repair the broken pump with parts only covered by a one year warranty that would take much longer to arrive....and be more expensive than a straight replacement of the entire unit. Hmm...a no brainer, really. Paul then introduced me to Graham at iHeat Ltd as they have a friendship and symbiotic working relationship. A quotation was issued the same day, accepted and subsequently invoiced/paid. Communication was exemplary at all stages. Fast forward to 28th January 2026 and....installation day. Paul and Graham arrived separately early in the morning and after a quick review and a steaming hot drink, set about their work. About three hours, various further hot drinks, a bit of humour and calibration checks later, we were up and running...and hugely relieved. Long and short of it...the cavalry came over the hill and rescued the settlers. Do I recommend iHeat Ltd as a result? You bet your life I do! In a 'patient and doctor' relationship, Graham's (and Paul's) bedside manners were first class, the communication and clarity of 'what happens next' was excellent and the drama never turned into a crisis (to paraphrase an old insurance company advertising strapline). A special mention to Sophia in the office, who provided admirable back up support, including arranging the warranty certificate post-installation. All my neighbours (8 properties) have similar original installations of around the same age. I would have no hesitation in putting them in touch should they be unfortunate enough to suffer any failures with their systems. Graham, Paul and Sophia....I tip my hat to you all.

A delightful company to deal with. We decided to explore the renewable market based on recommendations and asked 3 companies for quotes. A close neighbour recommended iHeat and we selected them based on a competitive quote, nice design proposal and "local" factor. Excellent time scale from deciding to installation and no hard sell tactics. Dealing with Graham who provided the design, Sophia/Mandy in the office and the installation team of Bradley/John/Jake was ever so easy and enjoyable. We are delighted with the high standard of workmanship, cleanliness and friendly attitudes. All in all delighted. So far so good and on a typical Spring day of sunny intervals we generated 25 kWh and had all the large users (washing machine, tumbler, oven, dish washer) in use and never used the grid nor required it overnight. In addition, a full Hot Water tank by virtue of iBoost reducing the gas bill. Even on a drab day the generation has been impressive. Batteries are King and happy we got a second. Throughly recommend iHeat and will be using them again no doubt when we need an EV charger fitted for our next car.

We commissioned iHeat to install a new Midea heat pump, all new radiators and some other plumbing work for our newly renovated cottage. Graham and his team did a great job from the initial survey right through to installation and commissioning. We experienced a couple of niggles but to their credit iHeat have quickly rectified them without any quibble. I would not hesitate to recommend them to anyone in the future for hearing or air conditioning.

I have had Graham from Iheat service my heat system for the last 4 years and have found him very professional and always pleasant. Sophia who works in the office very polite and helpful. Would definitely recommend this company.

Wow! Iheat Limited have been brilliant right from the first inquiry, to Bradley's site visit "Twice" and the installation - Faultless. 100% highly recommend for all your solar needed, they have fitted a wonderful system with four batteries to help fight our carbon foot print. Everyone from Iheat has been very professional, helpful and accommodating and the guys on site a pleasure to have around!

Friendly service

I called Iheat to get air pump serviced. I had a very friendly engineer turning up, he showed me how to set up the system for maximum benefit. He than serviced the system including the radiators. I was happy with everything and will use again.

iHeat for me

I had some bad experiences with Plumbers and Boilers etc I had a deal with Glow green and it fell through. I found, by chance, iHeat. The price was all inclusive and competitive.On six different deals quoted with Vailant and Worcester Bosch and Viessmann Combi's iHeat came out on top with Viessmann.On the day of installation the engineer had an accident and didnt make it.The next day another outfit came In. However iHeat were a "breath of fresh air" putting things right with their efficient customer service. Great job done by the engineer. And a great Combi

Excellent service from Iheatltd

We have recently had an air source heat pump installed by Iheatltd. From the outset the service has been excellent, Graham has been clear in communicating how the system works, responded promptly to a few teething issues and supported us in successfully claiming for a RHI grant.