Heatforce (Wales) Ltd

I had a really bad experience with Heatforce. They charge more or less the same as other solar companies but everything is sub contracted so everything is disjointed. They will tell you the job will take 2 days but it will take a minimum of 2-3 weeks. Also the scaffolding company they sub contract have some real chavy and rough kids who make lots of mess and noise and do not respect your house. End of the day the job got done but it was a horrible experience. Totally unprofessional and I had to help lift 100kg batteries off the truck because the workers didnt turn up when they said they would. When it came to taking down the scaffolding it was 4 times they rescheduled. Paid 19k for my system and honestly was such a stressful experience.

Awful Company to use! While working in my home I found cigarette butts and packaging hidden under my floorboards — they clearly hoped I wouldn't notice. I also found cigarette papers on my windowsills, confirming they were smoking inside my house throughout the job. They cut two unnecessary holes in my wet room floor instead of using the existing ones, rendering the entire room useless.The main pipe to the boiler was fitted to the hallway wall instead of under the stairs, making the room awful. Remove the copper pipes and copper water, which belonged to me off my property then lying to my father about it being stolen by the neighbours - who I have had no problem with since owning my house. Finally to top it all off when testing the work they carried out, they were smoking while testing gas. If they were a desent company they would know the first thing you do around gas is NOT to have any flameable items. Have tried to reach out muiltple times to them to sort the situration out however it has been 3 months and I'm still yet to hear anything back from them!!

We got a new boiler from Heatforce and took out their cover for circa £20 a month. What a waste of time. Periodically, our hot water goes and Heatforce insist its the boiler makers fault. The boiler maker comes out and says the issue is to do with the water and radiators that Heatforce fitted. We have to pay to get our hot water fixed EVERY YEAR.. we have two kids and can't do without hot water but Heatfirce will not budge. Do not use.

Reece (All Pipes) Installed our Heat Pump, Fantastic. Professional, Clean, Tidy. Highly Recommend. They also fitted Solar Panels, great. Getting hold of the Project Managers etc was pretty awkward to be honest, but with a bit of persistence everything was sorted on that side

Excellent service from start to finish Sophie was very efficient and professional . The scaffolding and erecting solar panels team were real hard workers polite and very knowledgable Great team would thoroughly recommend

Very slow to get things going after the…

Very slow to get things going after the deposit was paid, with no communication. Also no information received up to now (4 days post installation) so, for example, cannot yet register with electricity supplier to get paid for energy generated. Otherwise excellent.

It pays to buy local

Had boiler issues for some time was recommended to go to British Gas who stated boiler was not repairable They gave quote HEATFORCE recommended by friend Quote for same boiler with 10 year warranty instead of 5 year with British Gas Installation was completed on time plumbers were very helpful and professional did Would highly recommend this company also £1500 below British Gas quote

Installation of solar panels and battery

Quick response once the system design was agreed Panels, inverter and battery were fitted in a day. The installation team were very efficient, professional and tidy Avery neat installation Could not fault them Heatforce were very responsive to any of my enquiries

Heatforce kept me updated throughout…

Heatforce kept me updated throughout the process from 1st survey through to installation. The installers did a very neat job, were helpful and polite. The installation was completed in 1 day with a minimum of fuss.

Not a professional installation. Issues throughout the installation process

We reviewed three companies to provide our solar panels. Heatforce came out just above the other two overall. The sales process was smooth and the documentation provided was very helpful, with plenty of diagrams and calculations. From there things started to unravel. The scaffolders arrived unannounced a week earlier than expected. That wasn't a problem really, just a bit inconvenient. They also broke some roof tiles (which were later replaced by them) The installers for the panels and battery arrived, as did the equipment to install them. But the incorrect fixings had been sent so the panels couldn't be fitted until two days later. The fitters determined that they could not fit the number of panels that Heatforce had designed, despite the Heatforce architect conducting an onsite survey. The new design now made it less compelling compared to the other companies, so Heatforce had to decide whether to uninstall the equipment, or change the design to meet the specification - which they did. Meanwhile the panels that were installed were turned on and had failed by the next morning prompting a call-out. The remaining panels were installed a week later, and the system is functioning as planned. There was a considerable amount of mess left behind - boxes, plastic ties, cable clips, cigarette buts, plastic bags etc which was really not professional. Communications through Sophie though was generally good, when prompted. If you use Heatforce they will try your patience.