MARLEC ENGINEERING COMPANY LIMITED

Had problem with our remote controller for our Rutland 1200 wind generator and the service received for rectifying the fault from initial contact to return of product has been speedy and efficient with updates by e mail throughout. Well done Marlec would thoroughly recommend them.

I had great experience,.my iboost plus unit failed within warranty and the company resolved the issue quickly even though the installer had made an installation mistake. The unit has saved around £400 so far.compared with heating the water by gas..only thing I would say is the ability to buy and extended warranty would be useful.

At first, the customer service was a bit daunting as you had to send different readings to them so they can evaluate the problem. My iBoost+ was 25 months old and way out of warranty but after speaking to Sarah, she said I could send the unit back for evaluation and if any fault was found, she would look at any cost sympathetically. They did find a fault and also told me that the iBoost+ should be fitted as close to the airing cupboard as possible and NOT in the garage, as our installer had done. A new unit duly arrived and to my surprise, at no cost to me. After reading some of the other negative comments, I can only speak as I find and say I am more than pleased with the outcome and with Sarah and her colleagues.

Following work to my electrical system the solar iBoost+ failed to work. I contacted Marlec and they came back with a solution the next day. My thanks to Taylor Meakin for his help in solving the problem. So good to be in contact with a company with such high standards of customer care and excellent technical knowledge.

Great ideas, but poor quality products (Solar iboost) that although does a great job, doesn’t last long enough to cover the initial outlay! 2 faulty products over the last 7 years. No support given by Marlec, as out of warranty. If they don’t payback, not worth buying in the first place. Avoid the iboost. Maybe time to try an Eddi.