Silvercrest Energy Group Ltd

WARNING! ‼️ if you want great service and product then this is the company to use! We first met Rob M, the sales guy in January 2025! We took a few months to make our minds up and decide when it was best for us to make this transition into Solar Energy world. Rob M was an excellent communicator and also Lily B from the office, Lily was very helpful when we had any questions or concerns I.e the work which was to be done on our roof, the weight of panels etc etc. Once we agreed on a quotation for solar panels and battery, it was smooth saling! Throughout the process, communication was excellent, it starts with the scaffolding , now the scaffolding team were amazing, polite and very quick and professional. Tracy who organises the scaffolding install is great too! Then 5 days later it was the install day, now this was a stressful day in my head as I wasn’t sure who was going to work in my house and what sort of mess was to be had, WOW - I was met by such a friendly bunch of install people!! Matt, Ben and Jude, as soon as I opened the front door to Matt, I felt super comfortable and like I was in good hands! Matt (sparky) and Ben (roofer) took the time to explain what was going to happen and also we looked at different options in the best route of getting the main cable from switch board in the house to the inverter. Their workmanship is impeccable! Special mention to Jude , what a hard worker and his workmanship is top notch! They did an amazing job and left my home in such a clean state and I must say that Solartherm are very lucky to have them doing the installs! Great product and after care, I still have a few questions on the app (which I am glued to, watching how the energy goes from my solar panels and battery to my inverter, basically off grid so far!) Lily from the office makes the time to answer any questions I have. Great bit of kit and looking forward to saving some £££! Highly recommend this company!

Solartherm UK installed my solar panels over 2 years ago. I do not live local to them and they came to Oxfordshire. The installation was straight forward. I have had no issues with the panels, battery or inverter. I have contacted them twice this year with small questions e.g. how to reconnect the system to a new router and how to switch off the system. I have found that they have a very good telephone service and technical back up. They have not hesitated to provide the guidance. So this is very good 2 years on. Having seen the installations in my village by other installers, I can see that Solartherm did a very good job. They have installed a neighbours solar panels this year too. I would recommend them and don't be put off if they are not local to you.

After approaching solar therm UK an appointment was made and attended in 5 days, and after all the information from the office when I first enquired and the ate din surveyor the system that suits my needs was installed in one day. The crew that completed the installation were both professional and courteous. Clearing all packaging and leftover materials from the site like they had never been there. Hats off to them all an ace firm. Will recommend them to everyone I know.

I’m the MD of a scaffolding company and we have regular dealings with SolarTherm UK. We get to witness the project from start to finish on many different properties and across the board the service and quality remains the same. And that is 5 star. We deal specifically with Tracey on most occasions who is always polite and accommodating and we look forward to working further in the future. Thanks from all at Tiger Scaffolding LTD

Great service from these guys, recently had Louie out to do a service on our solar setup and he was fantastic. Service was done to a high standard and he explained exactly how everything worked in a very easy to understand way. Thanks also to Lily for arranging the service so promptly.

SolarTherm made light work of our panel installation

I've been highly impressed by SolarTherm throughout the process. I was recommended them by a relative after they handled a solar installation for him. Unlike several other companies I contacted, SolatTherm really listened to our objectives through the quoting process rather than aggressively up-selling us. Once we had agreed the plan the in-person interactions were great, from the site survey, scaffolding to the installation: all their staff were polite, friendly and efficient and did an excellent job, taking time to explain everything to us as they did so. After the installation was finished the customer aftercare has been strong, with several follow-up calls and emails to check in and rapid responses to our few questions. I would highly recommend SolarTherm, and indeed I have done so to others already.

Helpful, considerate and efficient.

Lily was very helpful and moreover, patient, as we pulled out of an installation before mid-November last year. By the end of January we had reconsidered and arranged for solar panels/battery to be installed mid- February. Every thing went smoothly - the scaffolders started at 8am, Solartherm arrived soon after. They were a three man team but we mainly dealt with Jude, who couldn't have been more helpful, considerate and efficient. They worked non-stop and completed the installation about 7pm. We are the third members of our family to choose Solartherm and we would have no hesitation to recommend them.

Great service

Have dealt with Solartherm UK before, I had solar panels fitted they were professional and efficient, so it seemed a no brainer to go back to them when I made the decision to purchase storage batteries for my system. From the start Lily was friendly helpful nothing was to much trouble, she took the time to explain my options, I took the time to review my options, i received no pressure on making a decision, i phoned and booked an installation date with her at a later date. The installation day arrived and Louis was neat, professional and efficient, he had some issues with a software problem, he couldn’t fix, he contacted the company regarding this issue and it was resolved the following day. I had phone calls from Lily and Louis keeping me informed on what was happening. The system is all up and running, no issues, GREAT Service and helpful friendly advice, thank you.

Solar Battery Install

I purchased a 10kwh solar battery system to be added to my existing solar panel system. The staff were helpful in helping to ensure that the system was compatible with my current set up and on the day fitted the system with ease. This is now up and running and I can see that I am using more of the energy I generate which should help lower my energy bills.

Excellent job

Staff were dedicated and very skillful. They worked very hard and in spite of the rainny weather they manged to complete their job in one day. Thank you , we are very happy with the finished job.