New Generation Energy Ltd

As of time of writing this review I've had problems with my boiler for nine weeks, going on ten and has still not been fixed or resolved. My buisness was put to one side for a vulnerable customer and now I've got a newborn child my buisness is still not being taken as important despite the vulnerability of my three week old son. Disappoing.

I have phoned or emailed this company every month for the last 5 months requesting a quote for a solar system. I've always received reassurance that it is on his desk or he needs my plans to be able to provide a quote..... absolutely nothing....I give up

They just don't respond. I contacted them, left my details, during which time I was told a site visit would be arranged. I've heard nothing since (many weeks, now) despite chasing (pointlessly, it appears) Really poor customer experience.

Hopeless admin. Very very slow to respond. Was put off repeatedly for a service- waited 6 months. Work seems to be of a good standard.. prices have risen recently and they seem to have a monopoly

the only company we use. always had great service and amazing knowledge