South West Heat Pumps Ltd

An excellent company who did a great job installing a heat pump in our old thatched cottage. Everyone we dealt with, both by phone and in person, was professional, knowledgeable, helpful and friendly. The installation team were amazing: their hard work, attention to detail and obvious desire to do a really good job was heartwarming. We knew from Dominic's first visit to us that we were in safe hands, and know that they will continue to support us with maintenance and any other queries we have. Very highly recommend them.

We are over 5 years into our Ground Source Heat Pump (Clausius) installation which was carried out by South West Heat Pumps. The installation went well and for the first couple of years we were happy with the service we received from South West Heat Pumps. But as time went on we started to find that the company were so busy with installations that it became harder to book them in for servicing or maintenance and the charges were getting higher. Last month our heat pump broke down and whilst SWHP did come and make the repair in good time, we had to pay over £800 for new Clausius parts despite being told that the parts were guaranteed for 7 years. SWHP maintain that because the company they bought the Clausius parts from have ceased training, this means the guarantee is no longer valid. This seems mad when Clausius are still trading and producing parts. It's just the company that SWHP used to purchase the parts from who have ceased trading. Maybe we were naïve but when the installation paperwork said the parts were guaranteed for 7 years, we thought they would be. There wasn't anything to say that if the company/agent they bought the parts from ceases trading then there is no guarantee. We have raised with this SWHP but they feel they haven't done anything wrong, which is so disappointing.

Would highly recommend this company, fantastic service, friendly and professional. Did an outstanding job installing our heat pump and no request was to much for them.

Very professionally completed air source heat pump installation. Would recommend them to anyone looking at similar. Excellent quote with full understanding of potential pitfalls with a retro install.

Absolutely exceptional consideration and support in informing me on heat pump products and options. We are unfortunately too far to avail of their services but I would choose them in a heartbeat if I could.

Finding and fixing an Intermittent fault

After several visits from Sam and Matt we were very pleased they were able to identify and sort out the problem and recurrent fault we had. It was difficult to find and there were times when we nearly gave up and went back to a standard boiler but it's a credit to the engineers that they persevered and were more than successful: our heat pump works better now than it did when it was installed. They were not only very clean and efficient but also nice people to work with, trustworthy and reliable: they came when they said they would! It did take a long time to fix, which wasn't helped by the fact that we lived a long way away but when it finally packed in they were very quick to respond. Thank you for all your efforts.

Polite professional friendly

Polite professional

South West Heat Pumps were amazing

South West Heat Pumps were amazing! Great service, the work was done really quickly, the team were brilliant. Incredibly organised and efficient and did such a great job, so much pipe work to do and it all looks so neat and tidy. I would highly recommend them.

SWHP annual service

SWHP engineers were prompt and efficient, all done within an hour or so including a helpful general chat about how we have got on with the system after our first year. Clear message that their ongoing support means nothing is too much trouble and that has very much been our experience to date.

An Excellent Service

We’ve recently moved into a new house with an air heat pump. So my first service. The engineer was excellent - considerate and taking the trouble to explain things. The office staff were friendly and helpful. We’re very happy with the service provided by South West Heat Pumps. Thank you.