Hewer Facilities Management Ltd.

Outstanding service and support from Brian and Andy in their recent work for us. They went the extra mile and the Comms and professional approach were welcome as was the standard or the work, fitting, plumbing and install Couldn't recommend more highly.

Serviced my boiler. Boiler hasn't worked since. Without heating for 8 weeks and they want to charge a callout fee to come out and look at it. Boiler still under warranty.

I had my heating installed by Hewer almost 11 years ago and have never had any problems with the company. Touch wood I have never had to have a repair done on it so I can't speak for that service, but from the lads who installed it to the engineers that have serviced it almost every year we have been very happy. I haven't booked a service for the last 2 years so booked one for this year and the engineer has just left. Andy P has been a couple of times before and he did it again today and he is always the same, explains what he has done and what he needs to do, always has the necessary equipment and sheets to put down. Where we haven't had it serviced and because of the type of boiler we had, he explained how another month or so and we may have had to have it repaired and explained how it works and showed us the build up that hadn't been cleaned out due to not having it serviced. All the engineers we have had have always been polite and professional. Very pleased with the service.

Last week I had a new heating system put in with an airflow pump, all new radiators, new tanks. It was installed by your very experienced crew, all done in under 3 days. Then I had the builder in to remove both fireplaces. I cannot praise them enough for their cleanliness and politeness. Even though it is not my property, it belongs to housing association, they did an amazing job.

A Tale of Two Gas Safety Checks: One Awful, One Amazing! We recently had a couple of engineers from Hewer FM Gas out to conduct a gas safety check, and the difference in the level of service between the two visits could not have been more extreme. The first engineer we had was absolutely awful. From the moment he arrived, his attitude was unprofessional and intimidating. He seemed disinterested in the job and left us feeling incredibly anxious and worried. He insisted that in order to carry out the gas check, our cupboard needed to be removed, which caused a lot of stress and uncertainty. His overall approach and demeanor were cold, rushed, and dismissive. We were left terrified that there was something seriously wrong with our setup and questioned the safety of our home after his visit. The experience was nothing short of a nightmare, and we were genuinely concerned about how things would progress. Fast forward to today, and the engineer who came out this morning completely turned things around. From the moment he arrived, his professionalism, knowledge, and friendly attitude put us completely at ease. He took the time to explain everything clearly, and to our relief, he proved that the cupboard absolutely did not need to be removed in order to complete the gas safety check. He reassured us, showing a thorough understanding of the work that needed to be done, and carried it out efficiently without any unnecessary disruption. It was clear that this engineer knew exactly what he was doing, and his confidence in his skills really helped to alleviate the anxiety we had from the previous visit. His manner was impeccable—he was approachable, kind, and made us feel completely comfortable throughout the entire process. Not only did he do a fantastic job, but his attitude and approach were brilliant. We genuinely appreciate the time he took to make sure we were satisfied, and he left us with complete peace of mind, something we didn’t think would be possible after the disaster of the first check. We cannot thank this morning’s engineer enough for turning this situation around. We sincerely hope that you will pass on our praise and gratitude to him, as he truly deserves recognition for the fantastic service he provided. In fact, his work was so good that we’re mortified the previous engineer had ever suggested removing the cupboard in the first place. The difference in service and professionalism between the two engineers was like night and day. We hope that Hewer FM Gas takes this feedback seriously and uses it to ensure all of your engineers can deliver the same level of excellent service that we received today. We would love to know the name of this morning’s engineer so we can personally thank him for his outstanding work. Thank you for sending out such a brilliant professional today—he has restored our faith in your company!