Anglian Renewables Ltd

We cannot recommend Anglian Renewables enough! It has been an absolute pleasure allowing them to come and install an entire new heating system in our home. The two installers were so hard working and I have to say, is a rarity these days. They do not stop from the minute they arrive, and leave the property each day clean of rubbish etc. We are very fussy and they really went out of their way to accommodate all of our requests. They were also very knowledgeable with the air source pump heating and explained everything to us at the end. Bobby is also first class and was so helpful throughout the entire process, and even helped me complete our grant application at the end, which was successful. We are VERY happy customers!!

All the staff were professional and…

All the staff were professional and helpful. Dustin and Mirek our installers worked extremely hard and were very helpful and polite There were some teething problems with the solar panels and Mirek was immediately on the phone to us before we knew there was a problem. \ All is working very well now. I would highly recommend Anglian Renewables

Don’t expect any support from them

I purchased a solar panel system from this company two years ago. The director and salesman, Mr. Ali Yama, who handled the sale, oversaw the installation, and managed the handover, was an exceptional professional—knowledgeable, courteous, and a pleasure to work with. The system has been functioning well, and everything was fine until I switched internet service providers. After the change, I was unable to connect the solar panels to the new network and had to reach out to Anglian Renewables for support. Unfortunately, my experience took a sharp downturn when I spoke with Bobby Chandi. I have never encountered a representative from any company as rude, arrogant, and aggressive as he was. He insulted my intelligence, accusing me of being unable to follow simple instructions, and mocked my profession as a computer programmer, sarcastically asking, "When was that, 50 years ago? Ha ha ha." He even said, "Do you think I have nothing better to do than guide you for two hours?" To make matters worse, he lied, claiming that Mr. Ali Yama no longer worked for the company. His attitude was so appalling that when he offered to visit and assist in person, I declined. I wouldn't feel comfortable allowing someone like him into my home. At handover, no instructions were provided on how to connect the system to the internet, and Mr. Chandi eventually sent me copied-and-pasted instructions from another solar panel company. I eventually figured out the connection process on my own, which turned out to be quite simple—just a couple of steps, easy if you know how. While most companies seem great when you're purchasing a product and spending a significant amount of money, you truly see their character when something goes wrong. Anglian Renewables has shown itself to be unprofessional and disrespectful, and I deeply regret not choosing a reputable company.

Installation of a new heat pump, cylinder and radiators

Information really clear from the very first call to Anglian Renewables - responsive communicators. Installation team for our ASHP were incredibly efficient and considerate. It is really great when you genuinely get a great quality product and service, and the experience significantly exceeds your expectations.

Mixed Experience but unprofessional owner/director

Normally, I do not really feedback especially negatively but I felt I must on this occasion. The survey and installation went generally well apart from an issue with the tiles not being suitable for an in roof solar solution and the solar diverter either not being wired appropriately to the immersion or the plumbing set up not amenable to making this useful. All of which I put down to teething problems and I was happy with their flexibility, after care and understanding about delayed building works. Yama their salesman and their installer were both pleasant and competent. However, when I tried to understand the problem with the Solar diverter, I was treated very rudely and unprofessionally by one of the other owners, being called 'petty' and frankly shouted at - never have I experienced something like this as a consumer. If this is how they treat customers, I would stay away.

Very pleased with Anglian Renewables installation

Anglian Renewables installed our solar panels and 2 batteries a year ago, and we have been very pleased with the installation, which has worked well since. (There were a couple of minor issues: it turned out there wasn't room to install 14 panels but we are quite happy with the 12 that were installed, and I had to chase up the lady administrator for some of the final paperwork, but this was all received.) I found Micky, Bobby and Yama friendly, helpful and efficient. Recently, a power cut and/or power surge affected the batteries, and Bobby was most helpful in coming over as soon as possible to reset them.