Smarter Utility Holdings Ltd T/A Smarter Utility

Highly recommend Iain from smarter utility for EV charger installations! He did a brilliant job today. Very professional, great communicator, and the finish is incredibly neat. He took the time to walk me through the setup and left the workspace spotless. It’s clear he takes great pride in his work. Thank you!

I had been advised due to the site of my main board in the centre of the house that the best option was to go upstairs and out. This would entail lifting carpets and cutting channels in the chipboard flooring as well as moving furniture. It would also have required more cable. At considerable cost. One message to Smarter Utility proved to be the best move I’ve made in a while. First young guy came out, cut a small hatch and came up with the perfect solution. Tech guy who came out to complete the job had a few problems drilling to access the run to the board. Eventually he managed to his cables to complete the job. Never once did any of the guys give the impression that anything was a problem. This firm have obviously recruited “good “ guys who obviously know and enjoy their job. Thanks for a very tidy job which saved me £200 on a nightmare quote.

A terrible company with problems with the electricity meter, and the manager in Scotland is irresponsible. I've been suffering from a faulty electricity meter for two months in this freezing cold.

We were very happy with the service we received from Smarter Utility. Stuart installed our home charger and I'd explained how one of our concerns was the cable on the inside wall and asked if he could run it along the top of the skirting board to make it easier to hide. Without being asked he went the extra mile and managed to get it done with no visible wires at all. After installation they have been helpful in responding to some of our queries via email, their responses have always been quick and helpful.

Smarter Utility installed a Zappi car charger at our property and i'm delighted with the install. Rather than run the cabling in trunking outside the property they carefully routed the cable through our garage and out of the wall so there is no visible cabling. This was not simple process, and i must thank Stuart the installer for his excellent work. He even tidied up a rats nest of cabling left by another electrician. Stuart was very polite and explained clearly how everything works. Incidentally Smart Utility were the cheapest of the 3 quotes i got for the job. Highly recommended!

Avoid at all costs

I recently purchased my first EV and as part of the deal, Audi included Ohme home charger. Ohme then contracted out the installation of the charger to the company Smarter Utility. Do not be fooled by the name, that is where their intelligence begins and ends i’m afraid. I waited 3 months for them to get in touch and gave them the benefit of the doubt initially as I was not receiving my car until the end of January. On the 6th January, I filled out a home survey for the charger installation, as requested by Ohme, which was then sent to the installer. I tried emailing various times but never received a reply. Ohme the chased up Smarter Utility several times but still no contact. When I eventually managed to get the company on the phone, the staff were incredibly rude, condescending and altogether completely incompetent. They refused to provide me with an installation date and kept stating that I live too far away (I live in the same country they do). Eventually enough was enough and I challenged Ohme to provide me with a different installer. They then paired me with Bibbys, a Liverpool based company who immediately contacted me, set a date for installation and have now installed my new charger all in the space of 8 days. I cannot stress enough that if you happen to be paired with Smarter Utility as a EV installer, immediately contact your EV charger company and ask for Bibbys over Smarter Utility, it will save you a lot of time and stress.

Installer arrived on time

Installer arrived on time, did the job with no fuss, answered all my questions. All good

Friendly and competent installer

Friendly and competent installer. Can't fault the installation. As an electrical engineer, I was very specific about where I wanted the charger fitted and how the cable was to be run and none of this was a problem on the day. Ohme charger. I was happy with the whole process. The self survey is pretty comprehensive but could be tricky to fill in for some less technical persons, but there is an option to have a physical survey carried out.

The installation of my Home Ohme E pod…

The installation of my Home Ohme E pod Smart charger was completed by the Smarter Utility engineer Matt in accordance with our requirements and in line with the specification given by Ohme. The work was undertaken on time in a competent manner. Options for routing the wiring and siting the charger to best suit our house layout were discussed and implemented. Matt worked within the timescale given, commissioned the charger properly and left a clean worksite.

Good Job Done

On time. Quick, efficient and professional service. I would trust Smarter Utility in recommending them to my family and friends! Communication from head office to engineer would be a wee improvement, as in a call to customer “We are on the way to you”