Fords South West Ltd

We bought a house a few years ago in the town and one of the bathrooms was really tired. I asked around and a lot of people suggested Fords, so I popped up to the showroom and met a really nice guy called Ryan who is the Plumbing/heating Manager.To cut a long story short they did a great job and the bathroom was stunning. The remaining bathroom and WC now needed doing so obviously I go back to see Ryan at Fords. He popped around to look and measure up and within the week we had a plan and sanitary wares chosen. Both rooms went from tired and mediocre to looking amazing! The team of guys that came around (mainly Max and Sam) were all very nice, polite and worked hard all day and cleaned up properly. The job was done in the allotted time and the rooms are transformed. The next project that comes up I will definitely be calling Ryan again. Highly Recommended.

Jake, supported by Sam, visited on 19th December to fit a new woodburning stove. They were incredibly efficient, tidy and cleaned up afterwards, and manhandled the old 140kg stove out of the house and up to their van to dispose of without any complaints at all. They did a fantastic, and fast job! The new stove has made a massive difference to heating. Reasonably priced. Thoroughly recommended.

Fords have just completed an upgrade to our walk-in shower area with new tiling and fitments. All work has been completed on time and to the highest standards. We cannot praise Duncan, George and Ben highly enough for their commitment to doing a great job, with good communication all through the process and excellent care for our home. We are very happy.

We had just moved and Steve from Fords came to fit a new combi boiler and worked very hard, also Fords removed a dishwasher and washing machine to replace them with two machines that we brought with us. I would recommend Fords both for their service and work ethic. Needless to say I have used them again to test the electrics of the house and fit a new oven. A one stop shop!

I had a problem with my hot water cylinder just before the New Year..( hot water pouring out of the ‘pressure relief valve’ ). Fords were able to send an engineer promptly who came, diagnosed the issue and ordered the required part and didn’t leave until he had shown us how to operate it safely before the new part was fitted. The new part was fitted just after the New Year .. and excellent service and great value for money !!

Fords Executive team

I am extremely disappointed with how Ford and a Ford Authorised Dealer have handled a serious safety issue with my 5-year-old Ford [S-Max / Galaxy]. I reported a strong burning smell inside the cabin and returned the vehicle to the dealer three separate times. On the first visit I was told no fault was found. On the second and third visits the oil and filter were changed twice, yet the problem was not resolved and the burning smell persisted. I have now received Ford’s recall notification for Emissions Regulatory Program / Recall 24E06, which confirms that affected vehicles may develop cracks in the Diesel Particulate Filter (DPF). This directly matches the symptoms I repeatedly reported and which were clearly misdiagnosed. Despite Ford stating the vehicle is “safe to drive,” a persistent burning smell inside the cabin raises serious concerns about exhaust fumes entering the vehicle, which I do not consider acceptable — especially in a car of this age. This situation has caused significant stress and inconvenience to both myself and my family. As an ex-serviceman living with PTSD, the lack of proper diagnosis, repeated failed visits, and ongoing safety concerns have been particularly distressing. I am still awaiting proper resolution and accountability. Based on my experience, Ford’s handling of known defects and customer safety concerns has been extremely poor.

Don't trust Fords.

Felt the company tried to con me out of £192 for a diagnostic for issue which the car was telling about. i told the booking clerk that i didn't the diagnostic check, he proceeded to tell me, if it wasn't what i think it is there will be additional cost. I asked if i have this service and it turns out I'm correct, will i be reimbursed, which he replied no. The ford cars are well built and I'm more than happy with mine, it's jus the customer service I'm very disappointed with. They also contacted us and i let them know my disappointment with their service, it's been a week now and no reply.

If I could give a minus review I would…

If I could give a minus review I would any problem I’ve had with my brand new vehicles it takes 6-8 weeks for fords to look at it then another 2-3 weeks for them to repair any problems never got parts in stock and when they do get them there’s never any one to fit or fix the problem my first tourneo custom I had for 13 1/2 weeks and was only driven for 2 weeks because of the ridiculous waiting time and my second tourneo custom exactly the same 13 weeks to get it looked at 3 weeks to get part and someone to fit it ( still waiting ) £100k worth of cars and they are not fit for the roads but worse still the way fords handle it is disgraceful would never buy from them again would rather go Vauxhall at least their cars and vans stay on the road and you can get them booked in within 1-3 days and back on the road same day you drop it off

Don’t ever bother going to fords motors…

Don’t ever bother going to fords motors in Leigh rd Eastleigh , been there twice now ! Very over priced , and arrogant ,pompous staff ! Won’t ever go again ! Went to Vauxhall dealer further up the road ,very friendly helpful staff , bought a lovely grandland car ,really pleased with price and purchase

Fords great as ever :)

Jamie and Will were absolutely great at their work and we couldn't be happier. Ryan, their manager, was very professional and really looked after us. Hugely recommended.