Sureserve Energy Services (North) Ltd

My heating went off on Friday last week. rang the emergency out of hours team and an engineer came the next day however as the heating had resolved itself I cancelled, the heating totally went off Saturday night so called them back, a young engineer came out the next evening 6pm. Told me the thermostat was broken and he did not have a replacement on the van !! Why wouldnt an emergency service have one of these, he told me he could ldt me have 2 blow heaters untill they could sort out a replacement which I declined as I could not afford to run them. It is now Tuesday, have rang them back and spoken to one of the customer service team. I have to say this person had zero customer service skills and told me the engineer wojld be here at 5pm Today,as it had been a few days I asked if he could get here sooner and he repeated what he had said and put the phone down !!

This company were working on our neighbours property and whist my car was parked and stationary, the driver reversed into my vehicle, causing damage to the rear light cluster and dents on the boot. I have CCTV footage which shows the incident and the management of the company Paul Wise, assured me this will be resolved privately and not to go via insurance, he asked me to get a number of quotes which i did considering my vusy schedule and had forwarded the quotes via email to the company. 5 weeks later I am yet to receive a response to my e-mails and have called on numerous occasions only to be told I would receive a call back which i haven't. I am disgusted at the dishonesty and now left out of pocket and have damage to my recently purchased vehicle. I strongly recommend not to trust or use the services of this company.

They're a contractor for my landlord, Freebridge Community Housing, and this morning I got a letter saying one of their representatives was going to turn up sometime to do an EPC as part of the process to get grant funding for loft insulation and possible replacement of CWI. Only a couple of problems with that. The first is it's non-essential maintenance all of which has been stopped by Freebridge. The second is there are very clear government protocols in place for visits like this and a letter addressed to 'The Occupier' doesn't remotely meet them. I've copied the letter to the local press, complained to Freebridge and if their rep turns up he'll be discussing breaches of the Tier 4 regulations with the police. Just over a year later on Feb 9 2022 - At 8am there's a tap, tap, tappity tap (like playing a tune) on my front door. I'm disabled and not an early riser, and this is an unnotified visit as in cold calling. which is not allowed on these properties. So I ignored it but it went again and again. So I got up and looked in the front room to find someone wearing a high viz Dyson vest looking in through the window before going to try my side gate. This was the EPC! The short version is he came back to the front door where he was told if he didn't leave the police would be called - it was like dealing with an aggressive doorstep saleman. And the company attitude to the public is best summed up by the photo of one their vans I'm posting here. That's blocking an emergency access route and straddling a well-used footpath. The van was left there all afternoon. Interestingly, the following week it failed it's MoT because the rear brakes weren't working. Doesn't say much for their maintenance standards does it?

I would like to thank Michael who came to install my loft insulation, along with Ian who installed trickle vents and under door cutting from Dyson Energy services, following the GBIS application. Both arrived early and explained what the jobs entailed. They were courteous and helpful. From the initial contact with this company they have delivered excellent customer service along with any queries answered. Really appreciate the work that has been carried out.

Dyson have done a great job for us: we had door undercuts, 2 ventilation fans installed and cavity wall insulation. They turned up when they said they would and the work they did was really good quality. David, Stuart and Ian were all really informative, courteous and helpful. I'd highly recommend them.