Rayotec Ltd
Buckinghamshire
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What customers say on
Excellent installation from start to finish. I had electric underfloor heating installed in my living room by Rayotec and all I can say is that I am considering having it in other rooms too. James has been incredibly helpful at all times. He explained the process and how everything works. He was very accommodating and flexible with timings as everything happened during summertime and with holidays and all he was able to move things around and set up my underfloor heating almost immediately, for which I am super grateful. The electrician Lewis was a superstar as well, not only did he set up the underfloor heating but he sorted a couple of minor things that were left in a mess from the previous person. In terms of cost, I think considering the excellent quality the price was more than fair and certainly better than having water-based system. Needless to say the room with the underfloor heating is the favourite in the house. Thank you James and everyone at Rayotec for the super efficient and smooth service. For anyone on the fence and thinking your house is too old, it's not, do it, it's the most uniform warm you'll feel in a room, and definitely worth it.
Have used Rayotec products in three areas. Have now had an issue with a mat under carpeting , issue was parquet floor under carpet buckled due to heat from ufh and raised carpet by two inches , been in house for 40 plus years , no issues previously with the floor ,They'd said twice b4 install that it was ok to and that they'd install on existing parquet. Now find comments on line saying Dont install on parquet !!!. We had to get carpet fitter to lift and resolve buckled wood floor , cost £70.00 , hadn't noticed heating didn't work any more . The mat was replaced. We Had to lift carpet, empty room , disconnect TV and hi fi etc. for new ufh mat. Then had to get carpet properly refitted ,another £60.00.. So , out of pocket by £130.00 Plus had to empty room for new mat. Not fun at 75 years old.. Anyway, despite an offer received to contribute £100.00 towards carpet fitters costs and giving bank details etc..Nothing received and calls not returned..
I was very happy with this company and would definitely recommend. They were very knowledgeable with good communication. I was extremely pleased with the work. The team were all very experienced and ensured it was done in the most suitable way (as it had to link into an existing system). Thank you Rayotec Team
Commercial solar maintenance Great service! Responsive, professional and very helpful office staff and engineer. Visits supported with really comprehensive, easy to follow reports. Would definitely use again.
Absolutely amazing company Shaun in the under floor heating department has been a great help as it’s my first time installing underfloor heating as an electrician. As it was my first time I over ordered my underfloor heating without realising it couldn’t be cut to size but the refund process was nice and easy dawn in finance was great processing my refund and made sure it went through without a hitch. I will definitely be using RAYOTEC again not just because of quality of product but because of the team behind it
What customers say on Trustpilot
Be careful if you have solid parquet under carpet UFH can buckle and lift your carpet.
We had a Rayotec installation in a lounge which was having carpet fitted on top with special ufh underlay. Original floor was concrete with solid oak parquet stuck down , probably when house was built. We adhered to the Rayotec combined tog rating when sourcing carpet and underlay from Vincent's in Hersham....(a strongly recommended Firm!). Asked the Rayotec fitter James Clarke if the Lounge parquet needed to be removed. On three occasions were told in writing it didn't need to be removed. Install went ahead with no issues, was our second time with Rayotec , they'd done our hall floor ( porcelain) previously. At first use the Lounge was fine , lovely warm surface. But on using last Autumn it was noticed the carpet was rising at the end of the ufh mat location. It got worse, rising by almost two inches.. its possible that the ufh may have stopped working then. We contacted carpet fitters , they attended and on lifting the carpet found the parquet had detached , was warped and buckled against itself. Carpet fitters removed risen parquet pieces filled void with underlay and stretched and refitted carpet, they charged £70.00 It became apparent the ufh was not working and inspection was done. Until the carpet was affected the ufh seemed to be ok .A replacement ufh mat was proposed. To facilitate new mat , we , both in our 70's had to completely empty the Lounge with three heavy sofas, big TV and cabinet, separate Hi Fi , take down curtains etc. New ufh mat was fitted. Thereafter carpet fitters came back and refitted carpet and underlay, cost £60.00 During all this Rayotec Office , tried to wriggle out saying they weren't involved when seeking carpet fitters cost(s). Given that their fitter comes in a sign written Rayotec vehicle its not feasible that same is not either an Agent , Representative or Employee. We believed at all times to be dealing with Rayotec as from our first project. We've subsequently found from on line research that it is NOT recommended to install electric UFH onto our sort of parquet, and that problems with expansion , thermal blocking can result. Until this never had any problems with the parquet in 40 years !!!. So we've had a lot of inconvenience due to taking the PROFESSIONALS advice , plus carpet fitters charges...which have now been reimbursed.
They always supply one of the best…
They always supply one of the best electric underfloor heat mats on the market next day. Such great service.
The availability and choices available…
The availability and choices available makes Rayotec one of the best options especially with the competitive prices they come highly recommended.
Fast delivery simple to use website.
Fast delivery simple to use website.
Fantastic service from Rayotec
Fantastic service from Rayotec. I have bought at least 22 different size foils from either direct or suggested by me and bought by family and friends. Easy to install with full instructions and extremely fast delivery. Great products at great prices. Service is also brilliant. All in all fantastic.
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