Greenfuture Energy Ltd Reviews

Great company, we’ve used them for gas boiler services and repairs for a few years now and have never had any issues. Very polite, efficient and helpful!

I have often used Green Futures for plumbing and electrical work. From first impressions with reception through to work being carried out by their team of engineers, I have always found them to be helpful and professional. Happy to recommend. Sara Fox (Aldeburgh resident)

Heve used their plumbing and electrical services - excellent service and reasonable costs.

GreenFuture provided excellent service starting with my first enquiry followed by an initial visit to understand my requirements (replacing ageing smoke alarms). The work was completed without problems and everything was left clean & tidy.

My EV charger decided to stop working. There was no power to it at all. I contacted the original installer. They were not very helpful. So I rang Greenfuture Energy Ltd. The response to my phone call was friendly and helpful. Leo soon attended the site and quickly diagnosed the problem as a non-functioning circuit breaker. The part was ordered. It arrived within a few days, was fitted with no fuss and fully tested. My EV charger is now operational again. I couldn't be happier. This was a small job, but Greenfuture was happy to help and did so professionally and quickly.

I have a heat pump that was fitted by Green Future back in 2015. They do the annual service and any repairs. They are responsive and efficient.

These people will block you in your own driveway, for hours, without even a courtesy knock to ask or say where they will be. 2 kids in the house, what if we had an emergency and need to get out asap? No idea where the driver is. Who does this sort of stuff and thinks it's fine? If this is how they act I wouldn't recommend their services either.

Fantastic support for my heat pump service from start to finish. Easy to schedule in, engineer was timely, super helpful and really knowledgeable and provision of the service report and invoice were really efficient

I have used Greenfuture Energy for many electrical and plumbing jobs. I have always found the people who work there to be pleasant, helpful, conscientious, reliable and accommodating. They have always managed to find intelligent solutions to any jobs and have saved the day on more than one occasion - I would definitely recommend them!

Exceptional professional service from everyone I dealt with at Greenfuture Energy. Outcome of job exceeded my expectations. A very happy customer here. Thank you so much🙏

Over the past twenty years I have used the services of GreenFuture for my Clinic in Saxmundham. Because of the nature of my work l have had to have tip top state of the arts heating and plumbing to reach the needs of my client group; There have been times in poor weather and power cut circumstances that the team have rushed out and helped me within half an hour of my calling them. I have discussed also over the years ( since Dick Plant managing director ) some rather creative projects which they have been able to offer positive feed back about. We are all aware of a certain bank that prides itself with 'Listening' as part of it's selling agent..Well GreenFuture has proven to do just that ! Certainly in my experience. Thankyou Team for all that you do..It is greatly valued. Ruth Purchase ( Therapist).

Great job by Rick and his team. New oil-fired boiler sourced and installed within a few days. Old boiler removed. Tidy job, completed on time.

Greenfuture saved the day with a recent plumbing emergency, although thankfully it turned out not to be as serious as we had thought. Always such a helpful and very pleasant company to deal with. Great staff and always excellent service.

We have now had several electrical, plumbing and heating jobs completed by Green Future in the last 10 months. In every case, from response to initial request, through completion of task and invoicing, the company and their staff have been professional, efficient and helpful. Excellent service in every respect.

Greenfuture plumbing replaced an old basin in my bathroom which, due to age, was not a straightforward job. Everyone was very friendly, professional and did a brilliant job. Really happy with the finish.

Installing new solar panels, battery and ev charger, we found the GreenFuture team to be helpful, efficient, polite, and offered excellent explanation of the systems and process. We couldn’t have been happier with the installation and service. Did exactly what they said they’d do, in a prompt manner. Any issues were considered and dealt with in a practical way. Strongly recommend GreenFuture.

Competitive and timely quote. Installed new Grant Boiler. Excellent staff. , tidy, speedy and knowledgable. Resulted in our contracting their electricians to update complete home electrics. Will use again.

Fantastic service. We have had the team at Greenfuture installed 4 bespoke adaptations in our house over the past 2 years which have made a life changing difference to our family's life, including our disabled daughter. The team are friendly and incredibly skilled. The doors, gates and stair security are superbly made and are in keeping with our cottage. They will always be a our first choice for future works.

Mike completed a full bathroom renovation for us. His attention to detail and the finished job were great. He also gave useful advice using his extensive years of experience in the trade to help us make decisions on the layout & finish. Would highly recommend this company & would also use again! Thank you

Highly recommend

Mike came and did a full bathroom renovation for us. Attention to detail on finish was great. Very thorough. Very friendly too. Happy with the finished result - thank you

Had my water softener replaced

Had my water softener replaced, couldn't be more happy. Green future representative arrived on time, work was carried out to a hig standard, was very clean and tidy, took my old softener away. Completely happy with the service and would recommend. Thank you so much.

I also had a great experience with Green Future Energy

I also had a great experience with Green Future Energy. We had our old oil-fired central heating system replaced with a new air source heat pump and new radiators. And GFE also suppied and installed an array of PVs and batteries. The installation work was faultless. GFE arrived when they said they would, they were knowledgeable and friendly, and everything was left clean and tidy at the end of each day. Nothing was too much trouble for them - radiators were hung where we wanted them even when it was a hassle for them to change the piping around - they could not have been more flexible and helfpul. In every little thing they seemed to go above and beyond what we expected. They were extremely professional. My heating and electricity bills have plummeted and I could not be more happy with the performance of the new system. Post-installation care has also been excellent. They have been back a couple of times to upgrade firmware and apply the latest software patches, and any time I have had a problem or question they have been available to help. It's rare these days to get really top notch service. Go with GFE if you possibly can - I can't recommend them highly enough.

We have used Green Future over the…

We have used Green Future over the years for numerous issues, they have updated our underfloor heating system, advised us expertly on making it run efficiently. We recently asked them to install Solar Panels & Battery Storage, they gave us a very comprehensive survey and competitive quote within 48 hours. Advised us on the most efficient system based on our individual requirements. The system was installed 2 weeks later, it took just over a day to get fully operational. At all time the communication was first rate, they kept us informed on progress etc and the installation was finished with no disruption. They gave us excellent support in getting the best out of the system, documentation was received very quickly for us to get the system registered and begin receiving payments for our supplier.

Excellent service from start to finish

Excellent service from start to finish, constant communication and professional approach to really help me when I only had a small window to resolve my issue, great service!

We had a great experience with GFE

We had a very different experience with GFE. We were replacing our entire central heating system including a new oil tank and boiler as well as adding radiators at various point around our six bedroom grade II listed property. From the get-go Rick who has PMed the project has been patient with us while we sorted out the renovation alongside our busy lives. The team were knowledgable, efficient and polite. Gary who oversaw the project was a pleasure to have around. The boiler is up and running and the house has new heating for the first time in over three decades. It was also reasonably priced upon comparison quotes. We will definitely use GFE again and recommend them!

Be warned-do not use this company. 

Be warned-do not use this company.  I believe future customers who are looking to engage with this company should be made aware of exactly how poorly they are equipped and conduct and operate their business.  The list of issues with their plumbing and electrical workmanship was very extensive on our new build property. GFE were unable to fulfill pretty much all the work they carried out and what they did complete was either flawed, faulty, damaged, missed or incorrectly positioned.      The following is just some of the issues -   1. For 12 months their  ‘renewable's expert’ (Rylan Sibley-who was also supposedly managing our project) was unable to connect my Photovoltaic panels to generate electricity and constantly blaming the issue on faulty panels.  This was then rectified by an independent 3rd party within two hours of them attending. The independent 3rd party also pointed out the 2. inverter had been incorrectly installed to regulations.     The project manager mentioned above had numerous occasions where he was uncontactable for several weeks at a time, without putting arrangements in place to allow for this. That was incredibly frustrating having other trades waiting on instructions, and was also costly.  
 3. GFE had no understanding of how to install the ground source heat pump (GSHP) so that it would work correctly. GFE had messed up not only the circulation pumps but were also unable to get the heat pump to correspond with the thirteen hard wired thermostats around the building. So for three years with GFE not admitting their workmanship was faulty or incorrectly installed, we had to manually control the heating system ourselves. GFE could have used this as a learning experience, working on ways to install the equipment correctly, but they just wouldn’t acknowledge responsibility, instead constantly denying there was anything wrong with their installation.    4. The Under floor heating (UFH) design (which now cannot be changed) was such that all the rooms have been linked into the same circuit, this meant that the house was running at one temperature irrespective of all the individual room thermostats which had been hardwired into the house, that we could do nothing about.   5. GFE wired my external lighting circuit into the house  downstairs lighting circuit, meaning if any of the outside lights tripped then the whole house would trip. This was done just so GFE could save money, time and materials, which had been paid for in full.    6. GFE missed numerous items off the schedule that I had supplied to them before the building work started, but GFE still managed to charge me in full for these missed items arguing and lying that they were not included.   7. Amongst many other items throughout the house, GFE damaged our lovely polished concrete floor (and again this can-not be rectified). GFE damaged nearly all the light fittings they installed, they were unable to install the LED strip lighting correctly, the first fix wiring meant that the switches, speakers and sockets were all positioned incorrectly which once you come to second fix little can be rectified and we as the customer should not have to check these details once an electrical diagram has been supplied. The list goes on. GFE were even unable to invoice properly, consistently overcharging.    8. They literally ruined everything they touched!     After THREE long years of trying to get GFE to sort out their mistakes, which they would never take ownership for and constantly denied and avoided taking responsibility, even though it was validated by qualified external independent companies coming in to look at GFE workmanship. Basically GFE did everything they could to try not to address the issues which led us to eventually pursuing the legal route to get some kind of compensation.   Dealing with the GFE employees and management(Paul Robinson owner) was with out doubt the worst experience I have had with any company, they lied constantly, and I know from their employees that we were not the only ones that experienced these issues. To be honest I am not sure how this company gets away with it, they have absolutely no morals or integrity whatsoever….use them at your own peril!

We have just added a solar array at our home - the advice, expertise and service provided by Rylan and Greenfuture team has been extremely professional and prompt. We will be sure to do other projects with the Greenfuture team ... in the future. Thanks.